Poor warranty and service
I bought a H7 stick vacuum cleaner and it worked well for 11 months. In spite of regular cleaning and maintenance the brush head ceased and could not be removed. A video of the problem was sent to the support service and I was informed that the brush was not covered by their 1 year warranty and I would have to purchase a new brush head for $100. On reading the fine print of their warranty, pretty much the whole vacuum cleaner is not covered by their supposed 12 month warranty. It is hard to believe that any self respecting company would not warrant their product for 12 months. I will not be buying a new brush head and instead will buy a new Dyson as they at least warrant their product.
Purchased in January 2021 at on line for $699.
Do not buy this stick Vaccum
Used a handful of times in a year and a half and then had to pay $200+ for new battery as it showed 100% then 1 minute of use later showed 0%. I told them that this was not a great way to win customers and they didn't care that the battery cost 1/4 price of the vaccuum. Their robot vaccum cleaner worked great for years with no need for a new battery but the handstick does not last as long. Buying a $200 battery every 1.5 years is not affordable in the long run. Go with a Dyson.
Please note the battery fault is documented all over the internet....A quick google search will show many people complaining about the same issue. This still did not pursuade Roborock to give a battery free of charge. I even told them to check the usage of the battery to show it was hardly even used. Customer support is terrible as well and they care more about their profits.
Performs very well on our wooden floors in this dusty federation farmhouse
Easily attached and detached tools takes cleaning from the floors to dusty ledges and window ledges.
Quick and easy to take it to clean the car dash, floor and seats
Purchased in November 2021 at Roboroc for $650.
Very happy with it
Works equally well on carpet and tiles. The bin is easy to empty once you get used to it. We will be using this from now on in preference to our Miele barrel vacuum cleaner.
Purchased in December 2021 for $674.
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I just simply love my new vacuum, best ever, I have a mostly bare floor & rugs plus two dogs they quiet often bring in bit of piece from the garden. I never had a vacuum actually picking up dirt properly, also tried out the mini motorised brush out, just amazing jobs. Easy to clean as well. Also love the little window giving how much battery is used or left great idea too. It is easy to use simply a superior machine. Thanks
Purchased in December 2021 for $674.25.
Simply I loved it and happy with my purchase, it has been 1 month and everything is perfect, I am really satisfied with the battery life, the light weight, the accessories attached with magnets easily to the main body and the lock for the power key so it keep cleaning without pressing the button.
No cons until now
Purchased for $699.
Best vacuum I have used. Ever.
We have a couple of retail furniture businesses with timber and other hard surface floors with some rugs on display. We have had multiple corded and stick vacuums. This is by far the best unit we have used.
On carpet it outperforms even backpack cleaners.
On hardwood floors it is excellent.
There are three suction settings but the device also automatically increases suction when used on carpet.
Easy to empty and to clean. Efficient motor means battery does not run down and need charging like various stick vacuums we have used.
It is light, solidly built and it even looks good.
Purchased in October 2021 at Mobileciti for $698.
anything to make cleaning easier is a plus in my book.
My friends tell me how much easier vacuuming is with a stick vacuum so after going into reviews decided on the H7 Roborock so happy with the results. It automatically changes from tiled floors to carpets and the motorized head makes such a difference with pulling up the dust in the carpets. I vacuum the whole house without recharging and recharging is only just over 2 hours.
OMG I have just used the mattress attachment even though I occasionally have vacuumed the mattress this attachment is amazing.
Purchased in November 2021 at Roborock site for $674.25.
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|Category||Stick & Cordless Vacuum Cleaners and Handheld Vacuum Cleaners|
|Attachments||Multi-Surface Brush, Baton, Motorized Mini-Brush, Flex Tube, Dusting Brush, Crevice Tool|
|Charging Time||2.5 hours|
|Running Time||90 min|
|Suction (Air Watts)||160 AW|
|Manufacturer Warranty||1 year(s)|
- MPN: H7M1A
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