Robot Specialist

Robot Specialist
Robot Specialist

117 reviews

97% · 1133 · 3%


117 reviews
117 reviews
paul d.
paul d.Launceston, TAS

Ordered repair parts online

I own an online parts store for unrelated machines.
I have asked my staff to emulate this store, I hope they can.
Thank you Nathan. Show details
Nick C.
Nick C.Greater Melbourne (Inner), VIC

Superb service

Others have said it before, but it deserves restating - the service and communication provided by Nathan is superb, and very much appreciated. Keep up the great work! Cheers, Nick
catherine l.
catherine l.Perth, WA2 posts

Great staff

Nathan went out of his way to send me a cord missing from my Roomba- (from another seller) due to the WA/VIC time difference it didn’t happen but he was so quick to help out. Much appreciated. Show details
LizTarnagulla6 posts

Excellent service and information

I contacted Nathan about my requirements for a robot vacuum. He gave me the pros and cons of the unit I was looking at , I thought about it and decided to order with him as he had taken the time to give me information. Received unit promptly and will be trying it out soon.
Definitely recommend contacting this company if you are thinking about a robot vacuum. It's their speciality!!
AndrewGreater Melbourne (Metropolitan), VIC

Great customer service

As I live within the 5km radius I decided to pick up my order from the warehouse not realising the warehouse was closed during lockdown. Nathan returned my call and offered to deliver my order on a weekend, exceptional customer service!

I have a Xiaomi Roborock S50 and I've found genuine spare parts have been hard to come by. I was pleasantly surprised by the range of in stock parts that Robot Specialist offers.

It's great to have found a local business selling these products. I'm sure they could be bought cheaper from overseas but it's not worth the hassle not knowing if they'll be genuine and when they'll arrive because of overseas shipping.

Will be back again when I need more parts! Show details

Bradley B.
Bradley B.South East Queensland, QLD

Prompt dispatch; Great delivery updates

I ordered a product late at night and received order confirmation details quickly afterwards. The following morning at around 9am, I received a message saying the shipment was on its way and provided links to "View order", "Track shipment" or "Continue shopping". The "Track shipment" took me to an Auspost site where I could track the package. It was a professional process, and I thank Robot Specialist for their service. Show details
John M.
John M.Northeast, VIC3 posts

Great service and support

Order parts for a 360robot cleaner the team then despatched quickly and communicated along the way, awesome to deal with and have a vast range Show details
Brett M.
Brett M.Sydney, NSW5 posts

These guys did exceptionally well, helpful and delivered- not just on time, but the product they recommended

I generally don't give positive reviews to anyone on Product Review, unless they're good. Really good. I have both asthma and emphysema and my Roomba 630 was making it worse! The unit Nathan recommended has helped on vacuuming days- and is a lot more quiet too! Thank you so much! Show details
Happy iRobot Customer
Happy iRobot CustomerGippsland, VIC

Number 1 - Best Sales & Service

Knowledgeable. Friendly. Reputable. Fast delivery. Comparable pricing.
We are very happy repeat iRobot owners and will only deal with Robot Specialist. Show details

Absolutely Brilliant

My child and dog were both quite scared of the corded vacuum, and they both love the Roomba!! Very happy with the service too - was very efficient!!! Thank you!! Show details
Tan A.
Tan A.Greater Melbourne (Metropolitan), VIC

Superb Customer Service

Though they had not sold me my Samsung robot vacuum they were amazingly competent and prompt in getting it repaired when it needed a replacement part after 5 years. Fantastic experience start to finish! Show details
Red Land
Red LandSouth East Queensland, QLD9 posts

Customer Service Done Well

I was a bit weary of the genuine/ knockoff spares some sites pass off.
But Nathan reassured me & sent photos of their genuine Neato batteries that they import from NEATO.
The ordering was easy & the freight was fast.
I would highly recommend “Robot Specialist”, as they’re a very professional company & take pride in their customer support.
 Show details
Leigh K
Leigh KSydney, NSW3 posts
ElizabethGreater Melbourne (Outer), VIC

Excellent Customer Service

Nathan has been fantastic, well and truly above and beyond, very informative and helpful. He was happy to talk through issues and continues to deliver great service.
Thank You ! Show details
Julia S.
Julia S.Greater Melbourne (Metropolitan), VIC2 posts

Fabulous customer service from Nathan

Nathan has made my day by not only helping me complete my order after a small hitch but also hearing that I have a broken arm and delivering the Neato D7 to my door that same day. Friendly, kind, a genuine enthusiasm for his work - thank you Nathan! Show details
Suzanne Young
Suzanne YoungMid North Coast, NSW
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AaronGreater Melbourne (Metropolitan), VIC

Great service, and they really care!

Excellent service. Nathan went the extra mile, and really did a good job of helping troubleshoot what was wrong. I never expected such great service. Keep up the great work! Show details
SarahWestern Australia2 posts

Service to my Neato Robot Vacuum

Absolutely 'stoked' with the SERVICE I received from Robot Specialist. The task of packing and posting was carefully explained. My expected long wait turned to "its ready". Thank YOU, NATHAN. Show details
DanMetropolitan Adelaide, SA2 posts
Melbourne Girl
Melbourne GirlGreater Melbourne (Inner), VIC

Outstanding service! Our Roomba is like new

Stumbled across Robot Specialist online when our hard-working 900 series needed a tune-up. The team were quick to respond, gave clear instructions for postage (we are in a pandemic after all...) kept us in the loop on cost, and had our 'bot back to us in no time. Highly recommended! Show details
ChrisSydney Surrounds, NSW

The best in the business

The best site I’ve found in the world, let alone Australia. These products are still a relatively early concept. I was an early adopter, finding spares was almost impossible. This site does it all, and does it quick. Well done. Show details
Oliver R.
Oliver R.Sydney, NSW2 posts

Robovac L70 Hybrid by Eufy

I have purchased various items from Robot Specialist. Recently I called with questions on particular issues I had with the IRobot I7; Their consultant not only provided me the advice I was looking for he also sourced a suitable solution being the new eufy L70;
What an excellent solution it turned out. The Robovac L70 is quiet, powerful and easy to operate. Show details
LORRAINE J DIXONCentral Highlands and Goldfields, VIC2 posts

Fast and efficient Customer Service

Contacted Robot Specialists about a new battery for an old 500 Series iRobot. I really appreciated the excellent customer service in his opinions (telephone contact by Nathan) and the speed that the battery was dispatched. Best customer service. Many thanks Nathan. Show details

Neato Repair

My Neato BotVac Connected needed repair. Nathan quickly diagnosed the problem, repaired the unit and mailed it back. Came back very well packed, beautifully clean and working better than it has in years! Great customer service! Show details
SkyeSGreater Melbourne (Metropolitan), VIC2 posts

I absolutely love it!

I bought the iRobot Roomba e5 and I love it.
It goes about it's business vacuuming the floor and when finished (90mins later) returns back to its home base to charge.
The App is fantastic - via your smartphone you can program the iRobot to start vacuuming whatever time, whatever day of the week you prefer - and you don't even have to lift a finger! Well, except for the initial programming of it. Aside from that, "it does as it's told".
It's a lot quieter than the previous model I had. It's not as cheap, however, it's also not the most expensive. Nonetheless, I am extremely happy with the purchase. Show details
CateMetropolitan Adelaide, SA

Absolutely amazing service

The service provided by Nathan and Robot Specialist is above and beyond anything I have experienced before! We had our Neato Botvac serviced, and from the initial quote to return of our repaired Botvac the process was so smooth and efficient, even when sending from Interstate. Nathan was friendly and professional and all repairs done at a reasonable cost. I would highly recommend them and will definitely use them for future purchases and repairs. Show details
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Joanne Seddon
Joanne SeddonGreater Melbourne (Outer), VIC3 posts

Exemplary customer Service

My Neato had a small glitch that I couldn’t resolve. One message online and I had a phone call that day from Nathan. Immediately he ran me through some possibly fixes but nothing was working. He arrange the robots return the next day. Nathan was amazing, put me at ease straight away and gave me confidence that the issue would be resolved. The Neato was collected the next day and returned 2 days later. Excellent communication throughout the whole process. Very knowledgeable staff who go beyond the regular service delivery found with most companies. Brilliant service. Will always purchase from Robot Specialist for peace of mind with warranty and service.
Thanks guys. Show details
JaneSouth East Queensland, QLD4 posts

AMAZING support

I have a Xiaomi S5 and had trouble from nearly Day 1. I was ready to throw it away when I reached out to Robot Specialist and Nathan. He not only replied to my email in a timely and professional manner he then called me and talked me through what needed to be done. My robot now works again. FYI I had purchased a more expensive brand and was so disappointed because the Xiaomi had many superior features via the app that I knew I needed to get him working again. Thank you Nathan, I know who to contact in the future for all my robot vacuum parts and service. Show details
Janine W
Janine WSydney, NSW

Excellent customer experience

I have experienced nothing but excellent customer service from Nathan during all interactions with Robot Specialist re the quote for service of my existing Roomba, spare parts replacement and new Roomba purchase. I am based in Sydney whereas RS are Melbourne based so initially I had thought postage would be a pain ... quite the opposite in fact as it was all so easy.

Communications are clear and transparent at all times. I will definitely use the team for all servicing, replacement parts and new Roomba’s going forward.

Excellent customer service and a great customer experience are hard to find but Nathan and team have nailed both. Highly recommended. Thanks all. Show details

Marty S.
Marty S.Greater Melbourne (Outer), VIC

Neato D7 perfect and great customer service

Robot Specialists Is extremely professional with great customer service - pleasure to deal with. The Neato D7 does an amazing thorough cleaning every time. Couldn’t live without it now that we have it. Highly recommend Robot Specialists and Neato D7.
Cortz2 posts
JessieCentral, SA

Couldn't be happier!

We purchased the neato d3 robot vacuume cleaner. Lucky us!
The service we recieved from nathan was A+++ we had a rare small issue with setting up robot and because of our off grid location we were unable to connect to the wifi ap to teoubleshoot the problem. Nathan paid to have the robot sent back to him so that he could sort it out for us, then send it back within a few days, all set up and ready to go! Living off-grid means that communication is difficult for us, so nathan even went out of his way to liaise with my mum who lives in town to organise everything. This has been by far our best ever customer service experienc -
We have never even heard of such great service! Thanks a million nathan!
Ps. The robot is awesome too! Show details
Suzanne Lewis
Suzanne LewisGippsland, VIC

Absolutely love my mopsy

Six weeks ago I purchased the M6 iRobot mop from Nathan. I have had robot mops for approximately 10 years but this one is something else. It’s fantastic. I have scheduled my floors to be mopped on a staggered rotation at 2.00am. My floors are constantly clean, the robot is so quiet it doesn’t wake anyone. The service to purchase was exceptional. I also used the lay by system that was on offer and it was brilliant. 9/10 for me Thank you! Show details
Craig2 posts

Nathan = Excellent service

Nathan’s attention to detail combined with his thorough & precise communication is excellent. He takes special care to ensure the customer is happy. It seems very important to him. Great job! Show details
kym3 posts

Love it

I needed a new battery and I found Nathan very helpful. I was very unsure with giving my credit card details and Nathan understood my concern completely and emailed me an invoice which made everything easy for me.
His Customer Service skills are excellent. Show details
Aaron H.
Aaron H.4 posts
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John Barry
John Barry2 posts

Great Product great service

I'm very happy with our 780 Robot vacuum. After sale parts and service division is very easy to deal with and gives me confidence in making future purchases thank you. Show details
Product Quality
Charlotte  Kruger
Charlotte KrugerNorth Queensland, QLD3 posts

Fab service

Easy to order outstanding service perfect product fast delivery exactly what I ordered and got a call to let me know delivery charge has been reversed because I forgot to add something to the order! Show details
Tanya T
Tanya TGreater Melbourne (Metropolitan), VIC5 posts

Great Service

I was super happy with the service from Nathan at the Robot Specialist. He contacted me quickly and arranged to have lovely Roomba fixed and returned within days. I highly recommend Robot Specialist! Show details
SidGreater Melbourne (Metropolitan), VIC2 posts

Brilliant Service!

Have used them a couple of times to deal with wear and tear with our Neato ( that daily cleaning takes it toil!). Every time the service was excellent, informative and polite. I would strongly recommend Robot Specialists. Cheers Sid Show details
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