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Roof Rack Store Australia

Roof Rack Store Australia

5.0 from 121 reviews · View Statistics

Reviews

5.0

121 reviews
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.9 (98)
  • Return Claim MadeYes (4) · No (105)
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Matt E.

Matt E.Sydney, NSW

Amazing Service

published

The team are amazing and so willing to help. I totally recommend using the Roof Rack Store for your purchases

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Matt. Thank you very much for your kind review. Regards Justin@roofrackstore

Jane

Jane

  • 2 reviews

good customer service

published

Very helpful staff although email replies were often from different people which led to a little confusion. Would be good if you could contact the one person who dealt with you throughout. Prices very good and excellent customer service when ordering spare parts for my hullivator.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thank you for your kind review Jane, regards justin@roofrackstore

Chris Cleary

Chris ClearyHobart, TAS

Roof rack store is great

published

Excellent range of great roof racks and excellent online purchasing experience. Had a warranty claim recently and the service was excellent and they managed my claim with no dramas. Thanks!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thank you for your kind review Chris, regards justin@roofrackstore

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Brenzventures

BrenzventuresPerth, WA

Customer service

published

Great product knowledge, and forthcoming with it, thanks NSW , shoild be easy to source such a great priduct as a hullavator as WA have nothing

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review! Regards, Leigh @ Roof Rack Store

Shaun F.

Shaun F.Northeast, VIC

Excellent Service! Excellent Rack! Very Happy!

published

Best online shopping experience I have ever had!

Before purchasing a RockyMounts Monorail 2" bike rack I asked a few questions via email and they were all answered quickly and I found out exactly what I needed to know.
The rack arrived in less that 24 hours and is perfect!

The online store was easy to navigate and checkout was quick and easy.

Highly recommend!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thank you for the review Shaun, regards justin@roofrackstore

Craig tebbutt

Craig tebbutt Illawarra, NSW

Awesome service

published

Bought the whispbar roof rack and the yakima jay low folding rack, products look amazing haven’t put on as yet Will keep you posted . Great to see a company that’s so switched on and just no there stuff , I ordered on the 19th of jan and received on the 20th wow . Thanks to you guys and the so easy web site I will definitely shop here again . Cheers one happy camper

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thank you for the review Craig. regards justin@roofrackstore

RaymundR

RaymundRSydney, NSW

  • 2 reviews
  • 2 likes

Excellent service

published

Lost the previous item I bought from these guys (which was also delivered promptly) and came back here because they do what they say.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thank you for your review, regards justin@roofrackstore

Max

MaxSouth East Queensland, QLD

Awesome customer service

published

Ordered and paid for a product online only to find a much better alternative on the website at a lower cost. Requested a swap, which was done without question and a refund provided . All on a Sunday!!!

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thank you for your kind review. regards justin@roofrackstore

Benny

BennySydney, NSW

Flawless service

published

Returning customer and wouldn’t spend my money elsewhere. Always the best prices on Thule components.

Always impressed by the above and beyond level of communication from the team at the roof rack store. I received a price match response on a Sunday night then received the product next day. Following unboxing, a lock barrel was found to faulty from manufacturer. Justin actioned my email immediately and sent a replacement out with no fuss.

10/10

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Ally

AllySydney, NSW

  • 2 reviews

Super Find

published

I had great customer service over the phone and in person. I got the Thule 934 bike carrier and was shown exactly how it works. It was unboxed for me so I could fit it in my car and I was given clear instruction about the tow ball and the adaptor plug. Straightforward. I also asked a number of questions about a roof rack installation and the owner was very helpful.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Ally! Regards, Leigh @ Roof Rack Store

Steven S.

Steven S.Perth, WA

Brilliant

published

Great service and quick to get back to you regarding information. They also priced matched and item to. Delivery was quick and able to be tracked. Just great. Shame I didn't find this place sooner.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review and the purchase Steven!
Leigh @ Roof Rack Store

Roof Rack Store easy to do business with and provide great service

published

Roof Rack store are highly recommended to do business with.
Excellent on line store. Staff easy to contact and provided comprehensive advice. Thule bike carrier ordered, prompt delivery Interstate arranged. Article delivered as specified , in excellent condition.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Kym!
AJ @ Roof Rack Store

Matt

MattSouth East Queensland, QLD

Great crew - very knowledgeable and quick to respond

published

Easy to use site, quick response on my queries and very quick delivery interstate. Also have a reputation for being well stocked which has been great during this tricky period leading into Xmas - my local roof rack store in Brisbane recommended these guys.

Product Quality
Incentivised ReviewNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Matt!
Leigh @ Roof Rack Store

Superb reactions.

published

Fast responses, complete information and resulting order actioned that day. Delivery to NZ in three working days. Impressive, guys, impressive.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Dean!
Leigh @ Roof Rack Store

ALAN

ALANSouth-Eastern Region, NSW

Yackima justclick2 bike rack

published

Vey satisfied with purchase online and lightning fast delivery
Bike rack installed very easily on towbar
Communication with store prior to purchase very helpful

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Alan!
AJ @ Roof Rack Store

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Deni

DeniSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Good price quick delivery

published

I ordered a spare key for my Thule roof racks and also spare rubber inserts. Cheapest I found on the internet. Payment process was easy and smooth, great technology used. Delivered in less than 48 hours!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Deni!
AJ @ Roof Rack Store

Jo L.

Jo L.Greater Melbourne (Metropolitan), VIC

Great customer support!

published

I needed an accessory delivered within a day, and the people at roof rack store Australia helped direct me to the correct item and ensured my delivery was prepared and sent in a timely matter! My item arrived the next morning, and in time for me to install my roof rack and go on my camping trip! Thank you to the team and their care with my needs!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Jo!
AJ @ Roof Rack Store

Patricia M.

Patricia M.Hunter Region, NSW

Excellent service

published

A very quick turn around on my order and the easy to navigate website ensured I got the right item right away.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Patricia!
AJ @ Roof Rack Store

Good service, good stock, sharp prices

published

Product delivered promptly and as described. Store has good range and a phone answered by a real person!! I recommend this vendor.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Rod!
AJ @ Roof Rack Store

Ian Luke

Ian LukeSouth East Queensland, QLD

  • 3 reviews

Top service

published

I had prompt and professional responses to my emails from knowledgeable staff. They wasted no time in getting my order out. They also had the last remaining stock of a rare Thule fitting kit that no other stores had stocked.

Product Quality
Incentivised ReviewNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thank you for your kind review Ian, from justin@roofrackstore

Page 1 of 7

Questions & Answers

Kathy

Kathyasked

Where do I start with deciding which roof rack to buy?

2 answers
Christopher D.
Christopher D.

Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.

Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Kathy,
You can also use the guide on our website;
https://www.roofrackstore.com.au/roofrackguide.php
Thanks
Aj

Get an answer from our members and Roof Rack Store Australia representatives

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