good customer service
Very helpful staff although email replies were often from different people which led to a little confusion. Would be good if you could contact the one person who dealt with you throughout. Prices very good and excellent customer service when ordering spare parts for my hullivator.
Excellent Service! Excellent Rack! Very Happy!
Best online shopping experience I have ever had!
Before purchasing a RockyMounts Monorail 2" bike rack I asked a few questions via email and they were all answered quickly and I found out exactly what I needed to know.
The rack arrived in less that 24 hours and is perfect!
The online store was easy to navigate and checkout was quick and easy.
Bought the whispbar roof rack and the yakima jay low folding rack, products look amazing haven’t put on as yet Will keep you posted . Great to see a company that’s so switched on and just no there stuff , I ordered on the 19th of jan and received on the 20th wow . Thanks to you guys and the so easy web site I will definitely shop here again . Cheers one happy camper
Returning customer and wouldn’t spend my money elsewhere. Always the best prices on Thule components.
Always impressed by the above and beyond level of communication from the team at the roof rack store. I received a price match response on a Sunday night then received the product next day. Following unboxing, a lock barrel was found to faulty from manufacturer. Justin actioned my email immediately and sent a replacement out with no fuss.
I had great customer service over the phone and in person. I got the Thule 934 bike carrier and was shown exactly how it works. It was unboxed for me so I could fit it in my car and I was given clear instruction about the tow ball and the adaptor plug. Straightforward. I also asked a number of questions about a roof rack installation and the owner was very helpful.
Roof Rack Store easy to do business with and provide great service
Roof Rack store are highly recommended to do business with.
Excellent on line store. Staff easy to contact and provided comprehensive advice. Thule bike carrier ordered, prompt delivery Interstate arranged. Article delivered as specified , in excellent condition.
Great crew - very knowledgeable and quick to respond
Easy to use site, quick response on my queries and very quick delivery interstate. Also have a reputation for being well stocked which has been great during this tricky period leading into Xmas - my local roof rack store in Brisbane recommended these guys.
Good price quick delivery
I ordered a spare key for my Thule roof racks and also spare rubber inserts. Cheapest I found on the internet. Payment process was easy and smooth, great technology used. Delivered in less than 48 hours!
Great customer support!
I needed an accessory delivered within a day, and the people at roof rack store Australia helped direct me to the correct item and ensured my delivery was prepared and sent in a timely matter! My item arrived the next morning, and in time for me to install my roof rack and go on my camping trip! Thank you to the team and their care with my needs!
Questions & Answers
Where do I start with deciding which roof rack to buy?
Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.
RRSRoof Rack Store Australia
You can also use the guide on our website;
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