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Roof Rack Store Australia

Roof Rack Store Australia

5.0 from 85 reviews

Reviews

5.0

85 reviews
5
(84)
4
(1)
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.9 (66)
  • Return Claim MadeYes (3) · No (72)
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David

DavidMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Very prompt

published

Ordered a Thule bike rack, and within about an hour it had been dispatched. Website was easy to use, and the product was about $100 cheaper than anywhere else (I shouldn't be telling the company that!)

1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review David!
Aj @ Roof Rack Store

Bill

BillIllawarra, NSW

Easy to deal with, great service

published

Friendly staff, and very easy to deal with. Very fast service. This is the 6th time (6 different cars) I have bought roof racks from Roof Rack Store; they are very helpful and knowledgeable and I will continue to deal with them

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Bill!
Aj @ Roof Rack Store

Always Good Service

published

Bought my 5th Thule Proride recently. The new design improves an already awesome rack. Roof rack store always has competitive prices but the thing that sets them apart is their service which is fantastic. I have ordered extra parts from time to time and they are always in stock and the staff are super helpful.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Gordon, Thanks for the return business and the review! Regards, Leigh @ Roof Rack Store

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Knowledgable, professional service.

published

The team was quick to take my call and provide great advice about the product I needed. Shipped it immediately. These guys go above and beyond. Quality, swift service. Recommend.

Product Quality
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Chris!
Aj @ Roof Rack Store

EDO

EDOSydney, NSW

Fantastic Support

published

I needed 4 racks for a van. Rhino was out of stock but the guys shipped what they could immediately then supplied the balance as soon as Rhino was back in stock.

Great service and fantastic prices.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review EDO!
Aj @ Roof Rack Store

A big thumbs up all round

published

The site provided a good selection of products to suit my vehicle in an easy to follow layout. My order was delivered within the timeframe suggested. Installation was reasonably simple. Could be done by one person however two had the new roof racks fitted in under 30 minutes. Happy with the product, happy with the online service.

1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Allen!
Aj @ Roof Rack Store

Pleasure to do business with. A+++

published

The site offered a great selection of products in an easy to follow layout. A video of the products installation and use was also available to watch. a surprise 50 mm tow ball was also included in the manufacturers box which I wasn't aware came with the rack.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Will, Thanks for the purchase and the review! Regards, Leigh @ Roof Rack Store

John

JohnSydney, NSW

  • 2 reviews

Outstanding Service and good product

published

I ordered my Rhino Pioneer platform around 2pm. Peter and AJ managed to get it on the courier that afternoon. The kit arrived about 11am the following day.
Installation was reasonably simple, however I had to download a vehicle-specific setup sheet.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review John!
Aj @ Roof Rack Store

Kerry Brown

Kerry BrownPerth, WA

Excellent communication.

published

Excellent communication though out order placed on a current out of stock item, lots of updates on order.
Only wish more business would communication the same as Roof Rack Store Australia does.

Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Kerry!
Aj @ Roof Rack Store

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Perfect Transaction

published

As per Usual another Perfect & Prompt Transaction
The Folks at the Roof Rack Store Australia have everything I’ve needed & have always been helpful if I’ve needed advice
No need to go anywhere else 10/10

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Jacob!
Aj @ Roof Rack Store

Fantastic result.

published

I rang to see if a rack was in stock, left a message on Saturday. AJ rang on Monday morning, the rack was on my porch Monday afternoon. He's clearly busy, but was calm and cheerful, making recommendations, even downselling (!!) me where warranted. Only downside is they're on the other side of Sydney from me so when the shop opens again it'll be a pain to drop in in person. So I guess I'll just have get the next item delivered too...

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Robbo!
Aj @ Roof Rack Store

Great service and friendly staff.

published

I purchased online due to the virus problem at present. A Yakima 4 bike Hangover rack. What a great well built product. The staff at Roofrack store were fantastic. Thank you.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Neil!
Aj @ Roof Rack Store

grant

grantNorth-West & West coast, TAS

Effortless transaction

published

Fast and effortless experierience with a fantasic range of products. Website was easy to navigate and communication post purchase regarding shipping was instant and accurate. Price was also the best around. Can not recommend enough!

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Grant!
Aj @ Roof Rack Store

Quick results

published

The order was simple and easy. There was an issue that was resolved quickly and easily thank you very much for the professionalism and courtesy given. I think your staff are quick to react to an issue and they willing to help you with the issue so that the customer is made to feel helped

Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Lawrence!
Aj @ Roof Rack Store

steveparaglider

steveparagliderMurray Region, NSW

  • 2 reviews

EXCELLENT SERVICE

published

Excellent service from Lee at the Sydney store... Went out of his way to find a difficult to source part for my bike rack. Delivery couldn't have been quicker. Thanks.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Steve!
Aj @ Roof Rack Store

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Chris

ChrisSydney, NSW

Perfect Online Purchase

published

The website is structured logically providing easy access to advice, alternatives and prices. Phone backup was answered promptly and good friendly advice provided. Ordering was easy, delivery was quick, 2 days from ordering.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Chris!
Aj @ Roof Rack Store

Greg

GregSouth East Queensland, QLD

How Easy

published

Did some research on Web
Went to Roof Rack Store
Did a Car search , found appropriate bars
ordered
too easy
item sent that day
Two thumbs up excellent
free postage a big plus

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Greg, Thanks for the purchase and the review! Regards, Leigh @ Roof Rack Store

Good prices, quick free delivery

published

I found it easy to find the product I was after. The prices were really competitive and delivery was super quick. Great experience all round. I would definitely recommend to others.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Jon!
Aj @ Roof Rack Store

Trish

TrishPerth, WA

Excellent Customer Service

published

I found the website to be easy to navigate with extensive product range and excellent product info. My online order and enquiry received immediate attention and my purchase was posted on the same day. Thoroughly recommend using this company for online shopping.

Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Trish!
Aj @ Roof Rack Store

Bill Wheeler

Bill WheelerSydney, NSW

Great Spares Available

published

With just a couple of parts the racket will look as good as new - smart investment in the Thule range of roof racks .... obviously didn’t plan on loosing the keys and rubber inserts - but great range of parts available.
Good job Thule !
Website is a breeze to use !

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Bill!
Aj @ Roof Rack Store

Page 1 of 5

Questions & Answers

Kathy

Kathyasked

Where do I start with deciding which roof rack to buy?

2 answers
Christopher D.
Christopher D.

Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.

Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Kathy,
You can also use the guide on our website;
https://www.roofrackstore.com.au/roofrackguide.php
Thanks
Aj

Get an answer from our members and Roof Rack Store Australia representatives

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