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Roof Rack Store Australia

Roof Rack Store Australia

5.0 from 41 reviews

See the Best Vehicle Accessories, Parts & Tyre Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(40)
(1)
(0)
(0)
(0)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    5.0 (32)
  • Return Claim MadeYes (0) · No (35)

Keith Williams

Keith WilliamsRichmond-Tweed, NSW

Efficient Customer Service & Extremely Prompt Delivery

published

I found the Sales Staff to be most helpful & informative prior to the purchase of the Rockymount Backstage Swingaway Bike Carrier. The item was delivered to my home on the far north coast of NSW within 2 working days which I find most extraordinary. This product I ordered arrived in sturdy packaging & in undamaged condition. The product is exactly as was advertised and will be ideal for my application. I would definitely recommend purchasing items from The Roof Rack Store.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Keith
Thanks for the review!
Aj @ Roof Rack Store


Martin

MartinSydney, NSW

  • Verified customer

I order a wingbar over my morning coffee and it arrived before lunchtime

published

I found what I was looking for on the website in 2 clicks, paid for it within 2 minutes and it arrived 3 hours later. I couldn't be happier. Thanks.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Martin
Thanks for the review!
Aj @ Roof Rack Store

Warren R.

Warren R.Sydney, NSW

  • 2 reviews
  • Verified customer

Very quick delivery

published

I ordered a 3 bike carrier on Christmas eve and it was delivered the next working day. You could not ask for more during what is obviously a very busy time.
I knew what I was after and found ordering this very easy on their website.
This will certainly be a site to visit next time when after bike accessories.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Warren
Thanks for the review!
Aj @ Roof Rack Store

justin_andersen

justin_andersenSouth East Queensland, QLD

No fuss

published
Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Justin :)
Aj @ Roof Rack Store


Brilliant customer service

published

The staff here went way above and beyond to ensure that I received my order in quick time. Communication is great. I highly recommend and will order from here again.

Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Mick,
Thanks for the review and the support!
Regards - Rob


JJJ

JJJGippsland, VIC

  • 2 reviews

Very good carrier.

published

Very pleased. Ordered Monorail 2 Bike Carrier on-line from regional Victoria and it arrived in 3 business days. Easy to assemble, with good instructions and well packaged hardware included. Great design, and seems to be very well engineered. Look forward to using it.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the 5 stars JJJ. Regfards, Leigh @ Roof Rack Store


prforbes

prforbesGreater Melbourne (Metropolitan), VIC

Thule reliability and supply

published

I had Thule EVO bars on my previous vehicle and was extremely satisfied with them - I purchased a new Prado and without haggling about price, I was able to purchase from Roof Rack Store for $50 less than any of the opposition suppliers. That is what I call a bargain! many thanks to Roof Rack Store and I will be recommending them to my friends in need of roof bars.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review and the recommendations. Don't forget our free shipping too! Regards, Leigh @ Roof Rack Store


Great Service

published

Having shopped around, this was the second time I've used The Roof Rack Store. When I turned up, they fitted the accessory on the spot. Took no time at all and was back on the road in under 30mins. Nice & Easy.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Michael
Thanks for the review!
Aj @ Roof Rack Store

Frank P.

Frank P.Sydney, NSW

Top quality service and professional advice

published
Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Frank, Thanks for the return business and the review. Much appreciated! Regards, Leigh @ Roof Rack Store

Amy

AmyDarwin, NT

Yakima Holdup 2 bike carrier

published

Firstly the team at Roof Rack were amazing, I live in Darwin, ordered on the Tuesday had it by the following Monday. The item itself is great too - once you have used it a few times it is super easy - very happy as loading and unloading the bike in the rear of the car was very frustrating. My only concern is the plastic components of the carrier -Darwin is a harsh climate so it will be interesting to see how long it takes before they start to perish.

Product Quality
Return Claim MadeNo
3 comments
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Amy! Darwin is a harsh climate, so keep us informed with any perishing.
Aj @ Roof Rack Store

Amy
Amy

No worries AJ. I park undercover at home and for work so hopefully that will extend their life.

Roof Rack Store Australia
RRSRoof Rack Store Australia

That will help alot Amy. Yakima have a Lifetime warranty, however most products benefit from being undercover.


Brendan Back

Brendan BackRichmond-Tweed, NSW

Amazing customer service!!!

published

Rob was incredible, he truly went above and beyond to help in getting me a rare / discontinued part for my roof racks. Its not that common to get such good service these days..., cheers guys : )

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Brendan!
Aj @ Roof Rack Store


Greg Molony

Greg MolonyIllawarra, NSW

Yakima Bike Carrier

published

Purchased Yakima Holdup 2 online from Roof Rack Store, very happy with quick and efficient service and very expedient delivery. I also had to purchase a replacement part that I broke and this was sourced with the same expediency. Highly recomended!

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Greg!
Aj @ Roof Rack Store


Ashley C.

Ashley C.

  • 2 reviews
  • 3 likes

Happy Buyer Who will probably be back

published

Great communication overall. I was very well informed by knowledgeable staff before the purchase. The shipping is also super smooth. Took only 4 days to reach to Perth WA. Love the roof racks on my car. Can't wait to install the Roof Top Tent.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Ashley,
Thanks a lot for the review. Enjoy the view from your new roof top tent! Regards, Leigh @ Roof Rack Store


Great service!

published

Purchased Thule cross-bars and a bike carrier. Easy to deal with, well priced and great service including super fast response for a spare part I needed a year later. Would definitely recommend.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Carl!
Aj @ Roof Rack Store

Mike Gray

Mike GraySydney, NSW

Thule Bike Rack Purchase

published

The Roof Rack Store are great people to deal with. Very helpful and most importantly the Thule Bike Rack I bought from them operates really well, exactly as they said it would. The rack arrived within a day or 2 of my purchase over the phone with Leigh.
We are very happy with our purchase. We had a small issue with a part which Leigh was able to get Thule to replace, which was delivered to my home within a few days.
I really like dealing with organisations who back their products and their own brand, which is what The Roof Rack Store did. I would recommend them to anyone looking for a bike or roof rack.
Mike Gray
Cronulla

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Mike,
Thanks for the review. Appreciate the feedback. Regards, Leigh @ Roof Rack Store

  • Verified customer

Super fast delivery

published

Ordered parts for two bike carriers and they were here in three days from order. Right parts, good price and no hassles. Will definitely use Roof Rack Store again. Thanks.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Jack
Thanks for the review!
Aj @ Roof Rack Store


Great product. Reasonable instructions. It seems to be well made.

published

Reasonable instructions. It seems to be well made and solid. We look forward to many years use. We do not have to lift our bikes so high and we can open our hatch back with the bikes fitted very easily.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Wal,
Thanks for the review!
Regards Aj


Jenks

JenksCentral Highlands and Goldfields, VIC

Great Rack

published

Great to see you cover a full range of options for my vehicle
The updated bike rack works really well
Good quick delivery
Easy to use instructions for self installation
Would recommend this site for future purchases

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Jenks!
Aj @ Roof Rack Store


Narralakes

NarralakesNew South Wales, 2099

  • 2 reviews

Awesome service!

published

Thanks so much! It took less than a day to get my part!! Thanks Leigh!! Helpful and friendly service as always!! I highly recommend Roof Rack store for anything to do with roof racks, even older products like mine.

Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Narralakes,
Thanks for the review!
Aj @ Roof Rack Store


Mikevdz

MikevdzNew South Wales

  • 11 reviews

finally delivered the right product.

published

great online shopping experience, great product/s.
Company shipping experience not great. Sent completely different product first time round.
Company can review their processes or people responsible to get the right product (as per order) sent the first time.
great after sales service to resolve the problem.

Product Quality
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Mikevdz,
Thanks for the review and feedback. We appreciate your patience dealing with our mistake.
Regards,
Aj


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