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Roof Rack Store Australia

Roof Rack Store Australia

5.0 from 128 reviews · View Statistics

Reviews

5.0

5 reviews
4
(0)
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.6 (5)
  • Return Claim MadeYes (5) · No
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drb2014

drb2014Metropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Great customer service gets my repeat business

published

I've bought from Roof Rack Store Australia a couple of times before and I'm always impressed with their low prices and free shipping on orders over $100. This time was no different with the best price on a large Rhino Rack steel platform delivered for free in only two days.
Unfortunately the platform had taken a heavy hit during transport as sometimes happens in this new era of shopping online and it was too bent out of shape to use. I took some photos, emailed them and spoke on the phone and the guys shipped another one out to me the next day.
Needless to say I'll keep using these guys!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Ben, Thanks for the review and your understanding. Despite our best efforts in packing sometimes items do get damaged in transit, glad we could supply a replacement to you the next day. Regards, Leigh

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Chris Cleary

Chris ClearyHobart, TAS

Roof rack store is great

published

Excellent range of great roof racks and excellent online purchasing experience. Had a warranty claim recently and the service was excellent and they managed my claim with no dramas. Thanks!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thank you for your kind review Chris, regards justin@roofrackstore

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Danielle

DanielleSouth East Queensland, QLD

Fantastic

published

I bought a bike rack which developed a problem and turned out to be a fault at manufacturing. I highly recommend the roof rack store - they were receptive, knowledgeable and very helpful!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Danielle, Glad we could sort it for you. Regards, Leigh @ Roof Rack Store

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Vehicle Accessories, Parts & Tyre Shops

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SuperAvenger

SuperAvenger

  • 2 reviews
  • 1 like

Excellent customer service

published

Had a warranty issue, and Leigh dealt with it promptly and professionally. Pleasure to deal with. Wish all retail transactions could be this easy. Other retailers could learn alot off this retailer

Highly recommend them for all your roof rack needs.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Super Avenger!
Aj @ Roof Rack Store

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TimE

TimESouth West, WA

  • 2 reviews
  • 1 like

The best online purchase experience EVER!

published

The Thule Racks arrived with no keys; these guys moved mountains to sort it out. No blame; just made it right. Then, it turned out one of the lock-barrels was a different key; again AJ and his staff went out of their way to sort it out. This, despite us being on opposite sides of the continent! Cannot recommend the company highly enough; 6 stars for customer service!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Thanks for the review Tim!
Aj @ Roof Rack Store

Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Kathy

Kathyasked

Where do I start with deciding which roof rack to buy?

2 answers
Christopher D.
Christopher D.

Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.

Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Kathy,
You can also use the guide on our website;
https://www.roofrackstore.com.au/roofrackguide.php
Thanks
Aj

Get an answer from our members and Roof Rack Store Australia representatives

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