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Great customer service gets my repeat business
I've bought from Roof Rack Store Australia a couple of times before and I'm always impressed with their low prices and free shipping on orders over $100. This time was no different with the best price on a large Rhino Rack steel platform delivered for free in only two days.
Unfortunately the platform had taken a heavy hit during transport as sometimes happens in this new era of shopping online and it was too bent out of shape to use. I took some photos, emailed them and spoke on the phone and the guys shipped another one out to me the next day.
Needless to say I'll keep using these guys!
Roof rack store is great
Excellent range of great roof racks and excellent online purchasing experience. Had a warranty claim recently and the service was excellent and they managed my claim with no dramas. Thanks!!
I bought a bike rack which developed a problem and turned out to be a fault at manufacturing. I highly recommend the roof rack store - they were receptive, knowledgeable and very helpful!
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Excellent customer service
Had a warranty issue, and Leigh dealt with it promptly and professionally. Pleasure to deal with. Wish all retail transactions could be this easy. Other retailers could learn alot off this retailer
Highly recommend them for all your roof rack needs.
The best online purchase experience EVER!
The Thule Racks arrived with no keys; these guys moved mountains to sort it out. No blame; just made it right. Then, it turned out one of the lock-barrels was a different key; again AJ and his staff went out of their way to sort it out. This, despite us being on opposite sides of the continent! Cannot recommend the company highly enough; 6 stars for customer service!
Questions & Answers
Where do I start with deciding which roof rack to buy?
Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.
Roof Rack Store Australia
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