- Verified customer
From Roof Rack Store to our back door in no time
Found the Roof Rack Store (RRS) by shopping online for a kayak holder to fit on our modified trailer. The product was right. The price was right. The order placed on Saturday - the holder delivered on Tuesday. Great customer service and great product.
Best bike rack for my Wildtrack
I knew what I wanted as I had purchased one previously, Whispbar WB200 Fork Mount Bike Carrier. Easy to order and delivered the next day. Product is exactly what I wanted and very easy to install. Great product and great service.
Excellent customer service
Had a warranty issue, and Leigh dealt with it promptly and professionally. Pleasure to deal with. Wish all retail transactions could be this easy. Other retailers could learn alot off this retailer
Highly recommend them for all your roof rack needs.
Excellent Customer Service
We purchased online, a Thule Hullavator to make it easier to lift our kayak onto our car. We found the Roof Rack Store’s website very informative and easy to use. We rang to ask a few questions and the salesperson Rob, was excellent, nothing was too hard. His prompt returned phone call with the information we required was outstanding. We are so happy with our purchase. We would definitely recommend the Matraville Roof Rack Store for their excellent customer service.
John & Catherine
The best online purchase experience EVER!
The Thule Racks arrived with no keys; these guys moved mountains to sort it out. No blame; just made it right. Then, it turned out one of the lock-barrels was a different key; again AJ and his staff went out of their way to sort it out. This, despite us being on opposite sides of the continent! Cannot recommend the company highly enough; 6 stars for customer service!
Terrific Customer Service
Ordered my Thule roof racks for my Mini given it was the best price in the market.
When my item wasn’t delivered by the courier company, Leigh stepped in and handled the situation. He was understanding and communication was exemplary. Will definitely shop at roof rack store for all my roof rack, bike racks and accessories in future. You can’t beat amazing customer service. Highly recommended
I needed new legs for my Rhino Rack bars to fit our new car. A quick phone call to the store to confirm the correct item, then I did the order online yesterday. This item turned up today - within one day, and I live in the Southern Highlands!!! The legs fitted perfectly onto the bar. Excellent service, thank you.
Super fast and excellent customer service
Ordered Whispbar roof rack for Mazda CX5 online. Also added a car key safe lock for my car keys when I Items were cheaper than most other providers, and free delivery. Order placed on Thursday 1.50pm. At 2.30pm, got a phone call from one of their staff telling me they're offering to substitute the car key safe with a better one as they had just run out of the one I ordered (stock said they still had one but they couldn't find it). Friday 1pm, both items delivered. Haven't installed the roof bars yet but thought it'd be worth praising the speed and customer service of this company! Highly recommended! Thanks again guys!
Efficient Customer Service & Extremely Prompt Delivery
I found the Sales Staff to be most helpful & informative prior to the purchase of the Rockymount Backstage Swingaway Bike Carrier. The item was delivered to my home on the far north coast of NSW within 2 working days which I find most extraordinary. This product I ordered arrived in sturdy packaging & in undamaged condition. The product is exactly as was advertised and will be ideal for my application. I would definitely recommend purchasing items from The Roof Rack Store.
- Verified customer
Very quick delivery
I ordered a 3 bike carrier on Christmas eve and it was delivered the next working day. You could not ask for more during what is obviously a very busy time.
I knew what I was after and found ordering this very easy on their website.
This will certainly be a site to visit next time when after bike accessories.
Tries to get some S18W Whispbar in black and K450 mounting brackets and needed them before a road trip in four days time... despite the distributor being in Brisbane nobody had them and everyone wanted to get stock from Sydney but couldnt promise they would be here on time... one even tried to up their price from online $399 with free Australia wide delivery by an additional $78 noting my urgency... luckily I found Roof Rack Store Australia, could not have been more helpful, checked they had stock, took my order at 3pm, checked I had their conf...irmation email, order picked up within an hour and delivered from Sydney to Brisbane by 1pm the following day... professional service to a tee... thanks very much, will be my go to store for anything they stock.
Very good carrier.
Very pleased. Ordered Monorail 2 Bike Carrier on-line from regional Victoria and it arrived in 3 business days. Easy to assemble, with good instructions and well packaged hardware included. Great design, and seems to be very well engineered. Look forward to using it.
Thule reliability and supply
I had Thule EVO bars on my previous vehicle and was extremely satisfied with them - I purchased a new Prado and without haggling about price, I was able to purchase from Roof Rack Store for $50 less than any of the opposition suppliers. That is what I call a bargain! many thanks to Roof Rack Store and I will be recommending them to my friends in need of roof bars.
Questions & Answers
Where do I start with deciding which roof rack to buy?
Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.
RRSRoof Rack Store Australia
You can also use the guide on our website;
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