- Verified customer
Ordered a Thule bike rack, and within about an hour it had been dispatched. Website was easy to use, and the product was about $100 cheaper than anywhere else (I shouldn't be telling the company that!)
Easy to deal with, great service
Friendly staff, and very easy to deal with. Very fast service. This is the 6th time (6 different cars) I have bought roof racks from Roof Rack Store; they are very helpful and knowledgeable and I will continue to deal with them
Always Good Service
Bought my 5th Thule Proride recently. The new design improves an already awesome rack. Roof rack store always has competitive prices but the thing that sets them apart is their service which is fantastic. I have ordered extra parts from time to time and they are always in stock and the staff are super helpful.
Knowledgable, professional service.
The team was quick to take my call and provide great advice about the product I needed. Shipped it immediately. These guys go above and beyond. Quality, swift service. Recommend.
I needed 4 racks for a van. Rhino was out of stock but the guys shipped what they could immediately then supplied the balance as soon as Rhino was back in stock.
Great service and fantastic prices.
A big thumbs up all round
The site provided a good selection of products to suit my vehicle in an easy to follow layout. My order was delivered within the timeframe suggested. Installation was reasonably simple. Could be done by one person however two had the new roof racks fitted in under 30 minutes. Happy with the product, happy with the online service.
Pleasure to do business with. A+++
The site offered a great selection of products in an easy to follow layout. A video of the products installation and use was also available to watch. a surprise 50 mm tow ball was also included in the manufacturers box which I wasn't aware came with the rack.
Outstanding Service and good product
I ordered my Rhino Pioneer platform around 2pm. Peter and AJ managed to get it on the courier that afternoon. The kit arrived about 11am the following day.
Installation was reasonably simple, however I had to download a vehicle-specific setup sheet.
Excellent communication though out order placed on a current out of stock item, lots of updates on order.
Only wish more business would communication the same as Roof Rack Store Australia does.
As per Usual another Perfect & Prompt Transaction
The Folks at the Roof Rack Store Australia have everything I’ve needed & have always been helpful if I’ve needed advice
No need to go anywhere else 10/10
I rang to see if a rack was in stock, left a message on Saturday. AJ rang on Monday morning, the rack was on my porch Monday afternoon. He's clearly busy, but was calm and cheerful, making recommendations, even downselling (!!) me where warranted. Only downside is they're on the other side of Sydney from me so when the shop opens again it'll be a pain to drop in in person. So I guess I'll just have get the next item delivered too...
Great service and friendly staff.
I purchased online due to the virus problem at present. A Yakima 4 bike Hangover rack. What a great well built product. The staff at Roofrack store were fantastic. Thank you.
Fast and effortless experierience with a fantasic range of products. Website was easy to navigate and communication post purchase regarding shipping was instant and accurate. Price was also the best around. Can not recommend enough!
The order was simple and easy. There was an issue that was resolved quickly and easily thank you very much for the professionalism and courtesy given. I think your staff are quick to react to an issue and they willing to help you with the issue so that the customer is made to feel helped
Excellent service from Lee at the Sydney store... Went out of his way to find a difficult to source part for my bike rack. Delivery couldn't have been quicker. Thanks.
Perfect Online Purchase
The website is structured logically providing easy access to advice, alternatives and prices. Phone backup was answered promptly and good friendly advice provided. Ordering was easy, delivery was quick, 2 days from ordering.
Did some research on Web
Went to Roof Rack Store
Did a Car search , found appropriate bars
item sent that day
Two thumbs up excellent
free postage a big plus
Good prices, quick free delivery
I found it easy to find the product I was after. The prices were really competitive and delivery was super quick. Great experience all round. I would definitely recommend to others.
Excellent Customer Service
I found the website to be easy to navigate with extensive product range and excellent product info. My online order and enquiry received immediate attention and my purchase was posted on the same day. Thoroughly recommend using this company for online shopping.
Great Spares Available
With just a couple of parts the racket will look as good as new - smart investment in the Thule range of roof racks .... obviously didn’t plan on loosing the keys and rubber inserts - but great range of parts available.
Good job Thule !
Website is a breeze to use !
Questions & Answers
Where do I start with deciding which roof rack to buy?
Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.
Roof Rack Store Australia
You can also use the guide on our website;
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