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Roof Rack Store Australia

Roof Rack Store Australia

5.0 from 128 reviews · View Statistics

Reviews

5.0

128 reviews
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.0 (2)
  • Return Claim MadeYes (0) · No (2)
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Graham

GrahamGreater Melbourne (Metropolitan), VIC

Great Service

published

I am always nervous ordering things on line as I am old school and like to physically touch and see the product I am purchasing so I know 100% what I am purchasing. In this case my choices were limited due to being in Covid lockdown living in Melbourne. My Thule bike rack order was unfortunately delivered without all required parts in the box. The level of customer service I experienced from Justin to rectify the problem was exceptional.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Graham, Thanks for the purchase and the review! Regards, Leigh @ Roof Rack Store

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Mikevdz

MikevdzNew South Wales

  • 11 reviews
  • 5 likes

finally delivered the right product.

published

great online shopping experience, great product/s.
Company shipping experience not great. Sent completely different product first time round.
Company can review their processes or people responsible to get the right product (as per order) sent the first time.
great after sales service to resolve the problem.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Mikevdz,
Thanks for the review and feedback. We appreciate your patience dealing with our mistake.
Regards,
Aj

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Questions & Answers

Kathy

Kathyasked

Where do I start with deciding which roof rack to buy?

2 answers
Christopher D.
Christopher D.

Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.

Roof Rack Store Australia
RRSRoof Rack Store Australia

Hi Kathy,
You can also use the guide on our website;
https://www.roofrackstore.com.au/roofrackguide.php
Thanks
Aj

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