I am always nervous ordering things on line as I am old school and like to physically touch and see the product I am purchasing so I know 100% what I am purchasing. In this case my choices were limited due to being in Covid lockdown living in Melbourne. My Thule bike rack order was unfortunately delivered without all required parts in the box. The level of customer service I experienced from Justin to rectify the problem was exceptional.
finally delivered the right product.
great online shopping experience, great product/s.
Company shipping experience not great. Sent completely different product first time round.
Company can review their processes or people responsible to get the right product (as per order) sent the first time.
great after sales service to resolve the problem.
Questions & Answers
Where do I start with deciding which roof rack to buy?
Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.
Roof Rack Store Australia
You can also use the guide on our website;
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