Delightfully easy transaction and speedy service
My Yakima OnRamp 2 was despatched the very next business morning after purchase and arrived interstate 2 days later. Easy purchase experience, product exactly as described and super efficient delivery. Thank yoU!
Helpful Customer Service
So - one staff member in particular has been helping me work out the specific racks I need for my car by email. He is knowledgeable about the products and has been very patient. I really appreciate it. I'd definitely recommend the Roof Rack Store for tailored assistance.
- Verified customer
Quality bit of kit
Spoke to a knowledgeable staff member to answer some questions before purchase. Delighted that the store had this rack in stock after elsewhere being told of month long waiting time! Handy discount on my rack as well. Online ordering smooth and next day delivery to Canberra outstanding.
Super quick delivery of Thule bike rack expander
I wish there were more things I needed to buy from this company. They are simply fantastic, helpful, polite, cheap and super quick delivery. I ordered a bike rack attachment thinking there was really no way it would arrive before our trip which was in 2 days but it was there on my doorstep less than 24 hours after I ordered it. I have never had such great service!
The team are amazing and so willing to help. I totally recommend using the Roof Rack Store for your purchases
good customer service
Very helpful staff although email replies were often from different people which led to a little confusion. Would be good if you could contact the one person who dealt with you throughout. Prices very good and excellent customer service when ordering spare parts for my hullivator.
Roof rack store is great
Excellent range of great roof racks and excellent online purchasing experience. Had a warranty claim recently and the service was excellent and they managed my claim with no dramas. Thanks!!
Great product knowledge, and forthcoming with it, thanks NSW , shoild be easy to source such a great priduct as a hullavator as WA have nothing
Excellent Service! Excellent Rack! Very Happy!
Best online shopping experience I have ever had!
Before purchasing a RockyMounts Monorail 2" bike rack I asked a few questions via email and they were all answered quickly and I found out exactly what I needed to know.
The rack arrived in less that 24 hours and is perfect!
The online store was easy to navigate and checkout was quick and easy.
Bought the whispbar roof rack and the yakima jay low folding rack, products look amazing haven’t put on as yet Will keep you posted . Great to see a company that’s so switched on and just no there stuff , I ordered on the 19th of jan and received on the 20th wow . Thanks to you guys and the so easy web site I will definitely shop here again . Cheers one happy camper
Lost the previous item I bought from these guys (which was also delivered promptly) and came back here because they do what they say.
Awesome customer service
Ordered and paid for a product online only to find a much better alternative on the website at a lower cost. Requested a swap, which was done without question and a refund provided . All on a Sunday!!!
Returning customer and wouldn’t spend my money elsewhere. Always the best prices on Thule components.
Always impressed by the above and beyond level of communication from the team at the roof rack store. I received a price match response on a Sunday night then received the product next day. Following unboxing, a lock barrel was found to faulty from manufacturer. Justin actioned my email immediately and sent a replacement out with no fuss.
I had great customer service over the phone and in person. I got the Thule 934 bike carrier and was shown exactly how it works. It was unboxed for me so I could fit it in my car and I was given clear instruction about the tow ball and the adaptor plug. Straightforward. I also asked a number of questions about a roof rack installation and the owner was very helpful.
Great service and quick to get back to you regarding information. They also priced matched and item to. Delivery was quick and able to be tracked. Just great. Shame I didn't find this place sooner.
Roof Rack Store easy to do business with and provide great service
Roof Rack store are highly recommended to do business with.
Excellent on line store. Staff easy to contact and provided comprehensive advice. Thule bike carrier ordered, prompt delivery Interstate arranged. Article delivered as specified , in excellent condition.
Great crew - very knowledgeable and quick to respond
Easy to use site, quick response on my queries and very quick delivery interstate. Also have a reputation for being well stocked which has been great during this tricky period leading into Xmas - my local roof rack store in Brisbane recommended these guys.
Fast responses, complete information and resulting order actioned that day. Delivery to NZ in three working days. Impressive, guys, impressive.
Yackima justclick2 bike rack
Vey satisfied with purchase online and lightning fast delivery
Bike rack installed very easily on towbar
Communication with store prior to purchase very helpful
Good price quick delivery
I ordered a spare key for my Thule roof racks and also spare rubber inserts. Cheapest I found on the internet. Payment process was easy and smooth, great technology used. Delivered in less than 48 hours!
Questions & Answers
Where do I start with deciding which roof rack to buy?
Give the guys at Roof Rack Store a call and tell them what your vehicle is and why you need the bars. They'll figure out what you should get.
Roof Rack Store Australia
You can also use the guide on our website;
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