Took months longer than they said and were damaged when they came
Ordered over $400 worth of toys early November. Arrived in March mostly damaged. Tried to contact them and get refund - no response. Really disappointed! I will never use this company again.
I ordered cufflinks and jewellery from this website in November last year and am still waiting. I have send them 2 emails asking for information regarding the delays with zero response to both enquiries
complete waste of time
the waist coat i brought was the wrong size way way to small and not the size ordered, found out later that this was the only size available despite the wedsite claiming otherwise which explained why they sent the wrong size, it was unnecessary difficult to return and expensive, now after 4 month of comunicating via the ticket system they claim that the third party supplier who you need to sent the item back too never receive it, the onus is all on you too prove delivery.
Still waiting my parcel
I need a full refund I place an order last 6 Oct 2018 and I am wasting my time to cheked every now and then about the tracking number at the post office. I need my money back!!!
Quality of merchandise is surprisingly good.
I enjoy shopping at Rosewholesale. The products I have received so far have surprised me with the quality despite such low prices. My only concern is the sizing. Sometimes a 3x is size 12, other times it is an 18. And men's shirts run very small. This gets confusing and errors become easier on my part. So far, though, those staff members helping me rectify the situation have been quite good
Purchased a wig. Completely different to the one in the photo. I thought i was getting a blonde wig but what i ended up with was a grey one. Tried to complain but they never get back to you. Never again will i deal with these people,
Ordered 2 tops online - 1 completely different to the description, the other is very poor quality material. On top of that it took over a week to process the order and another 4 + weeks to receive it. Never again!
A very good-value clothes merchant…
“A very good-value clothes merchant based in China: shipping to the UK takes several weeks (in my experience, from ~2 to ~5 weeks), so not for rush purchases. However, order updates are sent promptly; there is a huge range offered; the items can be extremely cheap and are nevertheless decent quality. I've had nicely-made dresses for under £10 inc. shipping, which might retail for £30-40 in UK. ”
I love the clothes I get from them. Just make sure that you check the size charts for your specific size as they're not US sizes. Still waiting on an item from my last order dated 3/5 to be shipped out.
Don't know where else I would buy jewelry
All purchases are made online. The purchase process was quick and easy, providing may options. I like the delivery process because if necessary, partial shipments are made if any items are going to take more time to ship.
I have never seen such a bad service on online business. Didn't received items ordered last year November. Kept on telling me check with post office or wait. Is it too much to ask to refund that I didn't received after 4 months hassling?
Overall 3 stars
Made my 4 orders online and overall found that it is hit and miss with their products. Sizing is all over the place and varies from one item to the next.
quality tends to be good with most products and customer service is very good got many refunds due to wrong sizing and got to keep item .., will give to charity.
Postage also varied but mostly took 10-15 days.
Do Not Order From This Company
I made on line order for three matching Christmas dresses in early November for my two sisters and myself to wear at Christmas. Two arrived in timely fashion, the other one didn’t. I contacted them multiple times and was referred to a website that was written in Chinese! Not very useful to me as I cannot speak or read Chinese. Luckily I have a friend who can and she contacted them several times without any luck.
I have continued to contact them but as they feel they fulfilled their service, they will not refund my money. They want me to go tal...
Changes Made For The Better
made online purchase, the customer service, seems to have changed? the last item I bought came in very quickly and the price was good. so, nothing like the first few times they owe me about $50 Aussie dollars, from items that I never received to this day, I cant be bothered chasing it up, I just chose not to buy too much from them anymore.
Unprofessional and fraudulent!!
I made a huge online order and money (over AU$230) was taken out of my account immediatley. A few days later I received a request to send images of my credit card and I.D. to "verify account". I refused to do this and cancelled my order. I went back and forth with their customer service team (using that ridiculous "ticketing" system) and was finally assured that my order was cancelled and I would recieve a full refund. Twenty days later and not only have I not yet received a refund, but I have now received new "tickets" saying that the items ha...ve been backordered and offering some store credit. The whole process has been very upsetting and I have found this company to be unprofessional and fraudulent. Do not make my mistake; please use another company!
Questions & Answers
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes and Ugg Boots|
|Clothing Type||Activewear, Children, General / Everyday, Maternity Wear, Plus Size, Pyjamas / Sleepwear and Swimwear|
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