Ever since I found this site I was a little skeptical about their clothes, fit wise. Any ways, the first time I ordered from them I just got a tank top and a pair of leggings and they fit! So, I decided to get some more a few weeks later, for me and my daughter. They fit too! One thing to remember is to check the sizing chart for each item as they are not in US sizes.Not all items in the same order are shipped out at the same time, and I am still waiting on 2 items in this order to be shipped out.
I have never seen such a bad service on online business. Didn't received items ordered last year November. Kept on telling me check with post office or wait. Is it too much to ask to refund that I didn't received after 4 months hassling?
Overall 3 stars
Made my 4 orders online and overall found that it is hit and miss with their products. Sizing is all over the place and varies from one item to the next.
quality tends to be good with most products and customer service is very good got many refunds due to wrong sizing and got to keep item .., will give to charity.
Postage also varied but mostly took 10-15 days.
Do Not Order From This Company
I made on line order for three matching Christmas dresses in early November for my two sisters and myself to wear at Christmas. Two arrived in timely fashion, the other one didn’t. I contacted them multiple times and was referred to a website that was written in Chinese! Not very useful to me as I cannot speak or read Chinese. Luckily I have a friend who can and she contacted them several times without any luck.
I have continued to contact them but as they feel they fulfilled their service, they will not refund my money. They want me to go tal...
Changes Made For The Better
made online purchase, the customer service, seems to have changed? the last item I bought came in very quickly and the price was good. so, nothing like the first few times they owe me about $50 Aussie dollars, from items that I never received to this day, I cant be bothered chasing it up, I just chose not to buy too much from them anymore.
Unprofessional and fraudulent!!
I made a huge online order and money (over AU$230) was taken out of my account immediatley. A few days later I received a request to send images of my credit card and I.D. to "verify account". I refused to do this and cancelled my order. I went back and forth with their customer service team (using that ridiculous "ticketing" system) and was finally assured that my order was cancelled and I would recieve a full refund. Twenty days later and not only have I not yet received a refund, but I have now received new "tickets" saying that the items ha...ve been backordered and offering some store credit. The whole process has been very upsetting and I have found this company to be unprofessional and fraudulent. Do not make my mistake; please use another company!
What a mess!!
Purchased online. Never ever again. This company is completely unprofessional. I have been lied to, deceived, ripped off and humiliated.
I have done all but beg them for my item of clothing.
I purchased a shirt for my Son 10 days before Christmas 2017. It has now been 5 weeks of waiting, 5 weeks of emails back and forth promising me I shall have product soon.
I'm taking this to Department of Fair Trading now.
Do not under any circumstance buy anything from these cheats! These robbers! These unprofessional bunch of time wasters.. I am truly devastated!
Never use them again
5 items ordered, only 4 received, 3 in wrong sizes, When I checked the site, the sizes I ordered are out of stock. So somebody has changed my order after I completed it and sent me the next size down, instead of letting me know the stock had sold out. Thank goodness I used Paypal and they take complaints onboard, so have proceeded with that.
Poor Quality and Inaccurate Sizing
1) Poor Quality - Actual Product differ from online Picture. The fabric is garbage
2) Small Size - the size XXL purchased by me was equivalent to American size M.
I have move the items I bought from this site to charity. It's absolutely garbage, waste of my money and internet surfing time.
No Christmas dress for Christmas. Thanks Rosewholesale
Rosewholesale were advertising a lot on facebook their Christmas dresses. So I decided that would be something different for Christmas Day. I ordered my dress 6 weeks before Christmas, so had plenty of time for it to arrive by their dates for the time to allow for delivery. Because the dress was so cheap I included insurance and tracking.
2 weeks After my order I emailed them asking for my tracking information as I had received nothing. I was then informed when the item is restocked it will be sent out. They were still advertising on Faceboo...
Very poor customer service
Ordered a Christmas dress on November 7. Emailed the company about delivery several times. They referred me to a tracking site in Chinese! Today is December 23, still no dress which will be useless to me after Christmas. To order something 6 weeks in advance and still not receive it in time for Christmas is a disgrace. I will never order from this company again.
Shipping is a disgrace
I made the purchase online the purchasing process went through quickly ofcoutse but then they tell you the shipping estimates time is between 15-35 days.
I ordered dresses for Christmas and ordered at the beginning of month thinking ill have time to receive to now I've got 7 days left and half a chance of receiving my products which will be useless to me after the 25th.
Ordered a couple of items as a Christmas present, paid for priority shipping which is 7-12 days. Emailed asking where my shipping number is, and they said I'd paid for flat rate shipping (which doesnt include tracking number and takes up to 25 days). After arguing that, they are now saying they couldn't post it priority so changed the shipping to flat rate. There was absolutely no correspondence from them regarding changing the shipping prior to doing so, if they had i would have requested a refund.
Purchased about 10 pieces online. Got coupons for extra discounts which was nice. Checkout process glitches a little around stock numbers I found. A little frustrating but nothing major.
Items took about a week and a half to arrive.
Clothes were better than expected, not designer quality but still nice, a little thin (which I wanted) and fairly on point with the pictures.
Sizing is pretty good, only two of the tops didn't fit over my chest.
All in all will be purchasing from them again.
Quality better than expected
I was sceptical about the accuracy of sizing and quality of materials considering the prices I paid. Pleasantly surprised that all clothing was a good fit and quality was better than expected.
Don't bother. Purchased online. Months pass with no item and no reply to emails. Now they want more money to resend the package they suddenly have in the warehouse?! No thank you! I'm reporting to ACCC.
Not like the picture and so disappointed in the quality
Purchased online...not just me but unknowing to us all 3 of us ordered Christmas themed dresses, looked great and excited to wear them to our corporate Christmas party...seriously the most disgusting receipt of goods compared to pictures that any of us have ever received...we are dressing in them as bad taste for our last day of work...for your own sake if. Rose wholesalers ever want repeat customers and need to seriously review the products you are selling on behalf of another party.
My wig is not the colour I bought - they refuse to get back to me
I made my purchase awhile ago online with my card. However I got back to Rosewholesale straight away. Actually 3 emails, they just ignored me. It was a human hair wig, that was right but the wig was an orange colour, not what I ordered. SKU NO. 17623306 What I got was an orange colour. I can't go on stage with this colour.
Not worth purchasing again
Over the moon with my purchases.
Wasn't sure about spending too much money with a company I'd never bought from so I only bought 5 tops. I was surprised to receive my tops in such a small space of time, I therefore went straight back online and purchases more items, I again received goods in less than a week. I can't speak highly enough of the service I've received and I'm about to go back to their store to purchase more items.
My first initial order i ordered 4 tops, 2 came quickly in the first week, then when i asked where is the other 2, i was told they didn't have them and i could receive a refund or wait till the end of the month, well the end of the month come and went i emailed them again and was told they would refund the money for 1 top that they couldn't even get it ? hello then why sell it to me, they emailed saying the money went into my account which it did NOT i have emailed them at least 4 times about that never got a response, still waiting on the oth...er top which they assured would be sent by express post hasn't arrived yet, i made a second order weeks ago and still no sign of that top either I'm DONE with them after i sort this out, not happy, hard to even contact support i keep getting the you haven't entered the correct numbers in when i have, dodgy company will not be ordering again not worth it, so now my only choice is to contact paypal and try and get a refund for the 3 tops i didn't receive. November 10th 2017 Update: Customer Service Does Not Exist With This Company I have sent at least 12 emails about my order that did not arrive, also they told me they refunded me they did not, took my money for 5 items i got 3. Worst customer support I have ever dealt with it is non existant. Do not waste your money and time dealing with them!!! This company should be shut down.
Would buy again
I bought three Halloween dresses and a top the top came but looks different from the picture a little but nice anyway and one of the dresses arrived totally different colour than shown in picture still waiting on other 2 dresses the size was good and as described so i would buy again.
First order didn't arrive so after months I was advised that a refund had been made through Paypal. It never happened. The second order was the wrong size and I was advised to give it to a charity and a replacement would be sent. Never happened. The final order was faulty and a refund was noted - that never happened either. Disgraceful!!!
Asking for a Payment Verification
I made a purchase from Rose Wholesale a week ago, they have just Emailed me asking for a ‘Payment Verification’ which will require me to upload a photo of my credit card and my drivers licence. I find this extremely shady and am refusing at this point to do it until I know that this is safe. I have not found this standard of any other company I have purchased from online in the past.
Is this company trying to scam me?
Love the range
I bought 2 plus-size dresses on-line from this company. I received them in 10 days with no problems or worries. They came wrapped very securely. The dresses fitted very well. I was very happy. I will be buying from them again.
Purchased 4 bikinis online at a super cheap price & received them within 7 business days. Bit skeptical of their quality after reading reviews but was pleasantly surprised when I received them they were exactly as I'd hoped. Would recommend them for affordable & really unique swimwear! Thanks.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.