Not like the picture and so disappointed in the quality
Purchased online...not just me but unknowing to us all 3 of us ordered Christmas themed dresses, looked great and excited to wear them to our corporate Christmas party...seriously the most disgusting receipt of goods compared to pictures that any of us have ever received...we are dressing in them as bad taste for our last day of work...for your own sake if. Rose wholesalers ever want repeat customers and need to seriously review the products you are selling on behalf of another party.
My wig is not the colour I bought - they refuse to get back to me
I made my purchase awhile ago online with my card. However I got back to Rosewholesale straight away. Actually 3 emails, they just ignored me. It was a human hair wig, that was right but the wig was an orange colour, not what I ordered. SKU NO. 17623306 What I got was an orange colour. I can't go on stage with this colour.
Not worth purchasing again
My first initial order i ordered 4 tops, 2 came quickly in the first week, then when i asked where is the other 2, i was told they didn't have them and i could receive a refund or wait till the end of the month, well the end of the month come and went i emailed them again and was told they would refund the money for 1 top that they couldn't even get it ? hello then why sell it to me, they emailed saying the money went into my account which it did NOT i have emailed them at least 4 times about that never got a response, still waiting on the oth...er top which they assured would be sent by express post hasn't arrived yet, i made a second order weeks ago and still no sign of that top either I'm DONE with them after i sort this out, not happy, hard to even contact support i keep getting the you haven't entered the correct numbers in when i have, dodgy company will not be ordering again not worth it, so now my only choice is to contact paypal and try and get a refund for the 3 tops i didn't receive. November 10th 2017 Update: Customer Service Does Not Exist With This Company I have sent at least 12 emails about my order that did not arrive, also they told me they refunded me they did not, took my money for 5 items i got 3. Worst customer support I have ever dealt with it is non existant. Do not waste your money and time dealing with them!!! This company should be shut down.
Would buy again
I bought three Halloween dresses and a top the top came but looks different from the picture a little but nice anyway and one of the dresses arrived totally different colour than shown in picture still waiting on other 2 dresses the size was good and as described so i would buy again.
First order didn't arrive so after months I was advised that a refund had been made through Paypal. It never happened. The second order was the wrong size and I was advised to give it to a charity and a replacement would be sent. Never happened. The final order was faulty and a refund was noted - that never happened either. Disgraceful!!!
Asking for a Payment Verification
I made a purchase from Rose Wholesale a week ago, they have just Emailed me asking for a ‘Payment Verification’ which will require me to upload a photo of my credit card and my drivers licence. I find this extremely shady and am refusing at this point to do it until I know that this is safe. I have not found this standard of any other company I have purchased from online in the past.
Is this company trying to scam me?
Purchased 4 bikinis online at a super cheap price & received them within 7 business days. Bit skeptical of their quality after reading reviews but was pleasantly surprised when I received them they were exactly as I'd hoped. Would recommend them for affordable & really unique swimwear! Thanks.
Never ever again
I've never seen clothing of such appalling quality. When it all arrived, I simply couldn't believe my eyes but I guess you get what you pay for. Please don't waste your time and money.
Horrible Quality, Horrible Service, Horrible Company
I placed 2 orders online within a week of each other. The first delivery arrived after 2 weeks, 2 of the items are falling apart and I have only washed them once, the other 2 items are totally on the wearable (1 so small it would only fit an infant and the other is a woolen jumper so itchy that I got a severe rash after less than a minute) and I have sent messages 4 times now and they ignore me. I am waiting for the second order and it is now 6 weeks after I placed it but they took my money immediately. I have sent a message asking where the o...rder is and again I have got no response. The product quality is very bad, customer service is non-existent and the company has no consideration or care for the customers - they are horrible horrible horrible!
What on earth!!!
Horrible! I wish i read the reviews prior to ordering with Rose Wholesale. I ordered a jacket and my payment went through. They emailed me my receipt and my money was taken out instantly. Then i received an email that my payment was still pending?? I immediately contacted customer service via the website chat. Gosh were they pathetic! They tried to act like i didn't pay until i asked for an email so i could send them my bank statement proving that the purchase went through. Funny enough, i received my order today and i should have known better than to mess with scammers. My jacket arrived size L but really feels like a size 8. It's wrinkly and has a stain on it. Thanks a lot.
Sizes 5 x smaller for men. Braclet does fit. I will give jeans to my tiny mother. Forget filling in
Delivered on time but wasted my money as sizes are for children or Asians. Braclet broke and left beads everywhere and hard to contact.
I have ordered several items off Rose whole Sale so far, only one has arrived, however, the orders were separate and this is not a problem. The 1 item I have received was as described and a reasonable price. I like the loyalty points system where you get R points to use as dollars towards your order and the coupons that are often provided. The only thing I would really say is not great, are the shipping prices. I am more than happy to wait 25 to 30 days for my items to arrive however feel that the cost of the shipping should be less seeing as you do wait a substantial amount of time for the item to arrive. Overall I do like shopping on this website and will continue to do so in the future. Thank you
poor quality clothes and terrible customer service
Came across the website from an advertisement on Facebook, thought the clothes looks wonderful, stylish and good quality with cheaper price than buying locally. Ordered a whole heap of clothes as they look great on the photos shown. The parcel was delivered quick however with 1 dress missing. Checked the website and it noted "partial shipment". After waited for a long time (about a month), did not receive the dress and have not heard from them.
contacted the seller to find out where is the dress and when will it be sent? Got a reply saying due...
Items never came and they refused to refund
Orderd 2 shirts in January, waited patiently as they said it could take up to a month for them to arrive. Contacted them at the end of April as they had still not arrived. Was told because it had been 3 months that they would no longer help me. So I baisicly paid them for nothing. Rose wholesale seem to think consumers are required to pay, but they are not required to deliver. Terrible customer service, after 5 or 6 emails was offered a 10% off coupon "as a gesture of good faith"
Still waiting for the garment. Very difficult to contact the company and fear it is a scam company
Still waiting for my garments and fear that they will not come and am starting to believe they are a scam site. They are difficult to communicate with too.
Complete rip off!!!!
DO NOT USE THIS SELLER. DO NOT TRUST THEM!!!!!!
Buyer Beware!!!! This company is a complete rip off. There clothing sizes are not accurate nor are the measurements they provide. When I tried to obtain a refund I was offered a refund of one-third my purchase amount to keep the items or for a full refund I had to ship the items back to China. The original shipping address was in Sydney Australia. I have learnt my lesson and will NEVER trust an overseas seller again. Paypal refused to back up my claim as they states the seller can ask to have r...eturn items shipped anywhere in the world. Don't believe the other positive reviews on this site. They have probably been put up here by Rose Wholesalers DO NOT USE THIS SELLER. DO NOT TRUST THEM!!!!!!
I purchased a new watch from Rose Wholesale and it was well worth it! The purchasing process was simple, done online, the delivery process was smooth, and most of all the product looks great!
I've ordered online with Rose Wholesale 3 times now. Each time the product has been good and has normally been delivered on time. If they have had problems getting the order to me, customer service have always responded quickly & offered me a refund or a replacement
Won't order again. Beware they keep money for items that are never shipped.
I ordered 3 items (bag, towel and dress). Two out of three items arrived.
I was told the third item was out of stock and that I would be refunded as "Rose Credits" in their website (not as funds back on my credit card).
I contacted Rose Wholesale twice; via email and via their contact area on the website to get my money refunded yet received no response (I had received very prompt responses prior to placing my order.)
Contacted Paypal and filed a claim and was expected to file a Police report for $20.31 AUD money! After much back an...d forth money was eventually refunded by Paypal (not the seller). Rose Wholesale refused to refund the additional postage I paid for the extra item (even though it was never posted and I paid extra for it). Also noted their operational email addresses are gmail addresses which change.
I have Oder twice through this site. Both times one item was missing. I'm dissatisfied with the customer service I have received when asking about my missing items!! Also the tracking I paid for never worked but they were happy to charge me for. Still can't get a refund or the missing items and it's been 3mths now! The dresses I recieved were ok, one dress is not what I ordered at all. The other missing item is a pair of bathers. They don't care to help the customer at all once they receive their money. I'm so disappointed as I love what they are advertising. Very hesitant to order online ever again
11th of Dec. '16 I've ordered a pair of shoes, just to try them before big order.
Received e-mail about the payment and the shipping, but the shoes never arrived and no one never answered on my emails.
My fault for wasting my time and my money.
If there was a zero stars as option, I will gave them -7. I am annoyed!
Great site and good customer service
I've bought repeatedly online from this site and always had good experiences. Easy to find products you're looking for, good variety, etc. Even if there was some sort of issue, the support team has always been very helpful and kind, and the products have always been good quality. Sometimes delivery took a while, but since it is shipping from China, it's very understandable and they make sure to let you know on the site that there can be delays. Make sure you check the sizing on each individual product since the sizes are not universal across the store. Happy shopping!
Tottal fraud and Terrible customer service
I bought 4 fancy watches almost 4 months ago but haven't received it yet. I have raised 5 tickets but no follow up yet no body called me they normally says within 24 hours they will contact but almost 1 month, 3 weeks, 2 weeks ago I have raised the issue no reply yet. No sign of customer service and neither professional.
Never buy from them.
Be Wary especially if you are plus size
I purchased online. The plus size clothing looks great on the website but the pictures are deceptive and the sizing system is completely inconsistent and quite deceptive. I only received 2 out of my 4 items making it a very expensive exercise. The other items are supposedly pending whatever that means. The 2 items I received are only one size different yet one could fit someone 5 sizes larger than me and the other I think my size 10 daughter in law would struggle to get into and is 40 cm shorter at the front than represented. I should have been wary when the size chart didn't give a waist size. Only bust. Do yourself a favor. don't waste your money unless you have lots to burn and can afford a few mistakes.
Professional service, good products
I have ordered online twice from this business now, and have found them to be prompt and professional. Their products are well priced, although the maxim of "You get what you pay for" should be followed here. Products with a small price tag may not be of a high quality. Sizing also tends to be an issue, although if customers follow the measurements rather than the sizes listed, all should be well.
Other Underwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.