- Verified customer
If I could give this company a 0 I would. Don't be a fool, like I was. I should have heeded all the negative reviews. First, the items I received, were of such poor quality, I doubt if even a $ store would sell them. The material on both items is so cheap that they won't hold up in the first washing or dry cleaning .
I am trying to return them but doubt I will have much luck. I have sent 3 requests for a return authorization. All I get when requesting a return is a generic policy e-mail response. The response always says ” Customer Servic...e Rep will contact you within 48 hrs.” They have no phone # which is a major sign of a scam operation but also, it looks like they do business under other names as well, I assume, as a ruse to consumers. These are [names removed] all, with the same address- Suite 319 Philpot House Rayleigh, Essex SS67HH I am reporting them to several agencies, but the best way to get rid of this scam company is to not purchase anything from them or their aliases and forewarn anyone you know..
Don't Buy At Roselinlin, Thieves, Liars, Throw Your Money Away
Orders never delivered, prices much higher than in ads, refunds non existent, in china but say they are in usa, whole website is a scam, they got about aau$150 from me, wouldn't refund, wouldn't cancel, wouldn't anything, did not send items, they are just liars and thieves
Rubbish - won't order again
The clothing size is ridiculously small. Also, one of the items I purchased had a black stain on a white product. They wouldn't pay postage for me to return and they offered a very small refund for the product which I actually can't wear because of the stain. I am still waiting on a refund for an item I cancelled, they said it would be refunded within 2 weeks and it is now 6 weeks and i'm still waiting
Worst Company and worst quality!
This company is in China, however they don't make this known.
They charge U.S.A. dollars regardless of where you live.
I so wish I had read their reviews before I made the mistake of ordering three pieces of clothing.
The clothes are dreadful in quality, and you have to pay for the return postage (which is VERY expensive) even when they have made an error in the sizing!!
Six weeks ago I sent the three items back, Roselinlin are saying they haven't received my parcel, the postal service in China say they have tried to deliver but nobody is there...
DISGUSTING I ordered 4 items in June supposedly 'linen' and the cost was over US 130.00....When i received the orders they were a 'nasty' synthetic and cotton blend. After much hassle they wanted me to accept a credit note, I rejected and demanded a return of the items and a full refund. They agreed and they sent me an email with the return address. The return package cost me another $30 postage They were returned to the company but they claimed they never received the return package after copious emails they still denied having received the...package. I continued to email them and they decided to return me $17.00.....Disgusting !!!!! which they claimed will take another 3 weeks for the refund to be sent to my account. Blatant dishonest organisation.....KH..Sydney
Do Not Fall For The Roselinlin Scam!
Unfortunately, I saw the consistently bad reviews too late & ordered six items totalling US$250. Constant pestering was required in order to receive even one item then my order was shipped in a staggered fashion in four separate lots each taking greater than a month to arrive. The sixth item was never shipped at all! The quality of the clothing fabric & workmanship was appalling & they looked nothing like the web image. The fit was highly variable despite being of the same size. I suspect this companies refund & exchange policy flouts all kind ...of consumer laws. Communication from Roselinlin was poor (you just keep getting told it will be shipped in another 10-15 days) & in the end they just weren't even responding to my enquires regarding the whereabouts of the last item. Do not make the same mistake as I, do not buy from this company!
Questions & Answers
Another victim here. I paid almost $200 and got craps that dont worth a thing.
I used a credit card to purchase not PayPal. I was wondering if there's any way that I could make a complaint to the bank or something? Any way I could get some money back?
I wish I searched online and read your comments. How could they are still operating? Isn't there a way to report/stop them?
No question here - it is abundantly clear that the store and the items they peddle are crap. I suppose there is a question then (aside from buyer beware) and that is why this is allowed to continue. Thanks to everyone who posted and got stung. I'm not touching them with a 10 foot barge pole because of you and I appreciate that I'm benefiting from your loss.
Hi MsTee glad to help, I must say paying with PayPal may save me, fingers crossed ..... part of the process in opening a dispute with PayPal against Roselinlin who btw are SJ Fashion and probably run under a million different names, required me to forward a Police report which I thought would be a major process, but it was easy . Simply go on-line and fill out a cyber crime report which only takes about 10 minutes !. Hopefully you never have to ... take care out there and buyer beware
Yes paypal do have some decent buyer protection. Fingers crossed for you!
Thanks for replying and all the best.
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