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- Verified customer
Return a nightmare!!
Returning an item is the most difficult issue. The ruturn address is in China. You make the effort to return even though it cost $23.00 and 4 months later returned to you because it was sent back from their customs.
They offered me a 35% credit for clothes that do not fit!!!
The styles were cute, but fabric was not true linen and very poor quality! I would keep them if they fit.
Will not order from them again!
- Verified customer
Roselinlin - a SCAM operation
I ordered over 600% worth of clothing from this company last June. Supposed to be linen but when arrived the worst cotton synthetic mix ever and unwearable, pure rubbish. I immediately contacted them for a return address and after a long time got an address in China but they wanted me to take 30$ and alter the clothes myself !!! I returned all clothes to at a cost of 100 Euro. I Red flagged my concern with PayPal but they still paid them. The clothes came back to me as address given was not viable it couldnt be delivered! I again contacted Pay...Pal and all I got was automated response. I again contacted Roselinlin, offered 40$ I sent back the order to the address they gave me - same address - and guess what they cannot be delivered as address is not viable so no doubt they are on their way back to me. I am now almost 800 Euro out of pocket, and all because PayPal did not listen to my concerns and paid them without engaging further with me. ROSELINLIN IS A SCAM OPERATION - do not buy from them and do not expect support from PAYPAL as you will not get it. I did several searches on line and Guess What - it is noted as a SCAM company - DO NOT USE THIS COMPANY unless you want to loose your money as the clothes are pure rubbish of the cheapest quality and not linen as indicated on their site.
DISGUSTING I ordered 4 items in June supposedly 'linen' and the cost was over US 130.00....When i received the orders they were a 'nasty' synthetic and cotton blend. After much hassle they wanted me to accept a credit note, I rejected and demanded a return of the items and a full refund. They agreed and they sent me an email with the return address. The return package cost me another $30 postage They were returned to the company but they claimed they never received the return package after copious emails they still denied having received the...package. I continued to email them and they decided to return me $17.00.....Disgusting !!!!! which they claimed will take another 3 weeks for the refund to be sent to my account. Blatant dishonest organisation.....KH..Sydney
- Verified customer
If you have had a problem with such a company and paid by credit card ask the card co to refund you if you do not get anywhere directly. I sent (to John Lewis Partnership card) screen pics of the company's garment illustrations and pics of the actual items, plus close-ups of the poor quality stitching and a list of my contacts with Roselinlin. They refunded in full.
If everyone does this there will be some action against them from the banks, I am sure!
Notice how similar their 4 or 5 star reviews are on Trust Pilot. Read the one star reviews ...- I will not bother to repeat my own story, we have all had the same experience. Not just that the quality is not good, but that the clothes bear no resemblance at all to the pics. Sizes are ridiculous (giant in my case, for size small, other customers say much too small). I believe the same company is using other names and advertising widely online - similar adverts and reviews for NewChic and JustFashionNow.
- Verified customer
Just Another Online Chinese Co. That Scams People!!!
The clothes they show are really nice...But this is a chinese seller!!!! Very unethical!!! I purchased 3 dresses and a pair of $3 earrings so I could get free shipping!!! They said they would give me 30% off on the third dress and they took it of the earrings instead!!! Anyway...There goes my f...G money!!! I purchased on 9/1/19 and it's now 9/21/19!!! Again, these chinese scammers are the worst!!!! I think I will get my money back from the credit card I used!!! Scumbag company!!!
Questions & Answers
I'm another victim. I purchased over $200 goods last of May, I normally do not purchase online orders. However, after not be able to go shopping. I trusted an online site to get quality items. This must stop, someone needs to make sure this do not happen to a nothing person. As of to date, I haven't received not a DAM thing. Any help?
Another victim here. I paid almost $200 and got craps that dont worth a thing.
I used a credit card to purchase not PayPal. I was wondering if there's any way that I could make a complaint to the bank or something? Any way I could get some money back?
I wish I searched online and read your comments. How could they are still operating? Isn't there a way to report/stop them?
Sorry for you. I Ordered May first and yesterday I filled a dispute acknowledgement with my credit card. Now wait and see. You can try this way.
I used paypal...am still trying to gt my money back through paypal. As paypal is not taking phone calls its extremely time consuming and frustrating. Roselinin has a UK address on their website and the goods came from a warehouse facility here in Australia, but they are insisting that I (at my own cost, including customs & excise, etc)) return the goods to someplace in CHINA. Reading up on them this seems to be the tactic they commonly use to try to get you to keep the shoddy stuff they sell you fraudulently. So far, paypal has been no help.
BTW....another outfit with EXACTLY the same MO and shoddy goods it "NORACORA" Stay away from them as well.
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