Roses Only are offering their customers a free box of chocolates with their next order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward.
Reviewer Photos & Videos
Flowers not like the website photos
I purchased a bouquet online. What was delivered was not like the photo on the website but Roses Only did try and resolve the mistake afterwards.
Ordered flowers for my wife for our 21st wedding anniversary. Ordered them at 7 in the morning.
The website states that delivery guaranteed by 5:00pm. My wife had to wait around for the courier after 5:00pm because he couldn't make it in time. Why does it take 9 hours to get flowers to delivered in the centre of Brisbane. I get flowers delivered every year and always they are delivered by 2 - 3pm. First time using this company and didn't think they needed until 5pm but I was wrong. My wife had to leave before they were delivered and I had...
WORST FLOWERS EVER
Received flowers for mothers day, they were the worst flowers I've ever received. There was 80% greenery and 20% flowers and most of the flowers were wilted. The cost was $150 was offered $60 refund or another bunch, chose another bunch but the same result. I do not recommend Roses Only
The reviewer stated that an incentive was offered for this review
wrong flowers send on mothers day!
The flowers send looked like something found on the side of the road. Completely the wrong flower design.
This isn't the first time they have failed to deliver on their flower designs advertised on the web site.
Great disappointment. Absolutely shameful
My daughter sent me a beautiful bouquet of Natives for our 30th Wedding Anniversary. I immediately took a photo (dated) and sent it to her when saying thanks. 3 days later, the leaves were turning brown, and falling off and the actual natives looked as if they were 3 weeks old, not 3 days. I also have dated photos. This is the 2nd time this has happened. Absolutely disgraceful.
A very deceiving pictures provided online
A tea -cup flower pot of a value of $99 is provided in big size picture In their website , next to a large bouquet of flowers to show as a big bunch of flowers, where in fact it is literally a small tea-cup flower pot! You DO NOT GET the value you pay for. Don’t get deceived by their pictures as I did.
If there was a 0 I would put that ruined my anniversary if anyone orders roses expect them to be dumbed in front of your house, poor service. We own a business and dont treat their customers like this. Should be ashamed of your selfs and ruined my special day your home.
Absolute joke - don’t waste your money!!
Absolutely incompetent - they have one job... to deliver flowers and they can’t even get that right! My friend and I separately bought flowers for my wife on her birthday (due to not being able to go out in iso) and they delivered only my friends one and not mine, completely ruining the surprise!! They even messaged me saying my order was delivered. When I called them after 30mins they tried to make excuses and even questioned whether I’m sure they hadn’t been delivered. All they offered was a refund on the delivery. Disgraceful. Don’t buy from these guys!!!!!
Ordered 12 long stems along with their candle and petal package for delivery today and received nothing. Everyone has been home all day, no phone call, no flowers! And they guaranteed it would be here by 6pm in their confirmation text and email. Flowers across Melbourne is the way to go guys.
I ordered complete different flowers from what I received.
Hi. Please, avoid using this florist shop. They spoiled the birthday gift. I spent over $130 and I expected the gift to be worthy. They used completely different flowers. See pictures what I attached. You just ruined special moment for special person!!!!!
Would never use again
I would not recommend this company, I was told there would be a free scented candle with my order, this was not supplied. Flowers were delivered at 5:40 pm, the deliverer did not knock or ring the door bell and left flowers outside the door on the ground, whilst recipient was inside, they never knew they were there.
Not even close to advertised product which features roses (as in the company name) and purple flowers neither of which are in the delivered product. Almost $150 for something you could buy at the supermarket.
I’ll let the pictures speak for it self
Update: Team member reached out from roses only after a review and offered the following options - $50 refund , $100 credit with roses only valid for a year or delivery of fresh flowers to the previous recipient . They have a good system in place to ensure customer satisfaction and fix things.
The bouquet delivered doesn’t look like the pink mixed bouquet at all. A little disappointed after forking out almost $130 for the bouquet . Not so pink as per the pictures on the website .
Embarrassing and disappointing.
I have ordered a beautiful wreath for a funeral and was told that the wreath is going to be so large (60cm Circumference), I’ll need to pay extra for a private driver to get it delivered on its own. To say I was embarrassed when the wreath arrived would have been an understatement. The wreath was half the size and did not match the website photo. We were very embarrassed and very disappointed.
I would not recommend Roses Only to anyone.
Disappointed was an understatement, embarrassing to say i paid for this bunch of flowers.
Ordered bunch of flowers for my wifes 60th birthday and was talked into paying a bit extra for a better bunch.....what arrived (and very late!!!) was not anywhere near the pictured bunch and an embarressment to my wife. I could have gone to Woolies and bought a better bunch for a third of the price. Four emails back to the company and still no response from them, their customer service is nil to non existent. Would not buy from them ever again and not recommending them to anyone!!!
Questions & Answers
A product was ordered to be delivered to me as my Mother’s Day gift. What was supplied wasn’t at all suitable, we are over two months later and still haven’t received my gift. Why would that be?
Hi there, I'm very sorry to hear this and I would love to look into it as soon as possible. Are you able to provide some details such as the sender's name or phone number, or the 5 letter order reference they received?
The Secret Garden Tea Cup was ordered for me for Mother’s Day by my daughter Alicia Peers. She has repeatedly requested that this item be supplied. To be told that the item wasn’t available and that she could wait until it was or be issued a credit. We don’t need a credit as what is ordered isn’t supplied. The item is still advertised on your website.
The number given on the order was 0419890065.
My daughter has not had time recently to contact you as she is a frontline Covid worker.
Thanks so much, I have located the order and will have someone reach out today in regards to this.
we live in coffs harbour and my wife received 12 roses for her birthday ,a shocking combination of red orange and yellow and they just lasted 5 days after all the necessary care and attention ,can you please advise the colour co Ordinator and the quality control as to what you are supposed to deliver? I am sorry but I couldn't rate any part of your service .I await your reply
Hi Peter, I'm really sorry to hear you weren't happy with the flowers that you received. I would like to follow this up for you, can I please have your order reference? Thank you.
Can you confirm if the order# 1653 has been delivered to the right person? Just put the 1st name on it and the address has a missing zip code since the address where the flower will be delivered is overseas in Philippines.
Good morning Cindy, I'm not sure if you've got the right company. Our order references are five capital letters and we only deliver within Australia. Please let me know if I can be of any further help. Have a lovely day!
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