- Verified customer
First build experience
From the first appointment with James at Rossdale to discuss the options of our build to the handover with our fantastic building supervisor Matt, our build was flawless. Rossdale were very transparent and helpful & walked us through the entire process. James was always accommodating & never tired of my endless & naive questions. During the build there was open communication and the ability to view each stage as it progressed. Matt went above & beyond what was required of him & took the time to double check details before any mistakes were made. The trades are of the highest quality which resulted in the most professional & high standard build. I would definitely build with Rossdale again.
- Verified customer
Love our new home
We love our new home, the workmanship and quality are of high standard and the build was managed professionally and in a timely manner. No build is perfect, but the little hiccups were dealt with promptly.
Its a big home with very special needs and nothing was too much trouble when requesting exactly
what we wanted.
We would definitely build with Rossdale again.
- Verified customer
Rossdale Homes professional and efficient. Our final dream home.
From the moment we commenced the process nothing was too much trouble. We changed one of the Rossdale designs to suit our block with many helpful suggestions from the Rossdale design team. The fixed price guarantee was an absolute winner for us, so we had no nasty surprises through the process. Other builders appeared reluctant to offer this service. Our supervisor, Matthew Leonard, was fantastic to deal with and we appreciated his advice and experience during the build. If you are thinking of building, we highly recommend speaking to Rossdale Homes.
Very Happy Home Buyer
I was personally very impressed with my whole overall experience building with Rossdale. As this was my very first house it was quite a daunting decision to build. Rossdale put all my concerns to ease along the way and there was always someone there to talk to and they kept you informed throughout the building process. I was especially happy with the quality of the final build and anything I was not sure about they changed around or fixed straight away. The fixed pricing at the beginning helped gave me that piece of mind that you wouldn't get any nasty surprises at the end. overall I would highly recommend Rossdale if you are looking for a quality affordable builder.
Rossdale Homes because Trust is a Must
We have just finished building our home away from home with Rossdale. After a rocky start to building because another company went broke we settled on Rossdale to build our home. Leon Margaritas looked after us extremely well and did everything we asked of him. His professionalism was top notch and building went ahead without any drama. Our home was finished before the expected date and we have no complaints about our build. Rossdale were very helpful as they were 26 years ago when we first built with them. Michael and Megan Smith
We'll priced and finished before expectation
Potential Home Builders would do well to consider Rossdale Homes as a builder.
Never having owned, let alone built a home before, and now with the opportunity at retirement, my wife and I chose a building company which unfortunately went into liquidation as we began our project.
We stayed with our salesman, Leon Margaritis, who chose Rossdale homes as his new employer and we have been rewarded for our trust in him and in his integrity.
Genuine interest has been taken in us and in our circumstances. We have been heard and dealt with generously.
Site manager, Matt Leonard, has impressed us in his management of the...complexities of dealing with both customers and tradesmen. Good energy, understanding and with both the ability and willingness to get on top of challenges. Steph Zielonka in her new role in customer service has been readily approachable and has promptly attended to our needs.
As this was our first home we didnt know what to expect, but they made things SO easy! We had delays with settlement with our land (about 6 months) but rossdale were very patient and never tried to score extra cash for making them wait. All the people that worked on our house did there work with pride, so everything was perfect. (There is a fairmont house being built next to ours and there's looks rushed and uneven) we payed a bit more than what other places were offering for the 'same thing' but I can assure you, the quality is 100x better' . Would build with them again! Only downer is the lady we dealt with in the office was a MOLE! But we only had to deal with her a few times.
Trust is a ...
Two sewer leaks (one under the slab), one mains water leak under the slab, a roof leak, guttering leaks, many small cracks, one huge ceiling crack, a driveway that looks like its had a major earthquake, fence and retaining wall with a lean, at least 2 storm water leaks, a rain water tank that didn't work properly for the first two years, same tank has an interesting lean on it as it has no proper base, storm water that has to run uphill, sewer smell in kitchen, and very sub standard workmanship on all paving. All in a 6 year old house. Most iss...ues began in first 6 months. After battling for almost 5 years with help from Consumer Affairs, other builders, other pavers, architects,and engineers they have now fixed the roof , the ceiling crack and the fence. They have agreed to fix most of the rest, but we now want our out of pocket expenses back as they are considerable. House design is fantastic. Some of their trades were excellent. No responsibility taken for poor work practices.
18 months down the track
Took a concept plan for the dream home, architect designed, got rave reviews from the salesman --- really "edgy" he said......we'll get a price estimate........second visit.......this is going to cost a fortune, let's revisit the concept. Planning process begins for a 2-storey property trying to adhere to the area development encumbrances. First proposal comes in at almost the same "fortune" price as that predicted with the architecht design. Didn't meet with development encumbrance requirements or my budget...... next issue.....how to scale down from a 2-storey mansion to a single storey bungalow without shedding any of the cost!!!!!
Haven't found anything I like yet - keeps getting worse :(
Nothing is too much trouble for these guy, that is until you've paid your deposit. Then the attitude changes, anything & everything you ask for will cost you, & I mean COST you. A/C that I could get for $11,000, they quoted $23,000. I could go on & on with other examples. Best advice I can give would be, keep well clear. In the end we pulled out, lost $2,500 and never looked back, we are in the house we wanted now.
You name it and they will screw you over, fixed price quote that keeps going up???????????????
Do not trust
Salesperson fiendly but disappointed with design in end as talked us out of changes we wanted to do and would have made house better (i.e. bath, more wall area in living rooms)!
But that was nothing compared to what was experienced during building
- delay starting (had not lodged plans with council)
- wall 3 metres built 2.7 metres
- insulation over downlights
- appalling finish to lintels
- paid for cedar to balcony, supplied pine
- expansion joints all over the place
- after sales service non exixtent (theme here?) ...
Long stessful and nightmarish experience
Sales consultant very friendly and helpful but somehow there was a disconnect with the design staff so the design process took forever, and even then the final plans and construction drawings didn't reflect some changes that were documented during selection.
Selection staff friendly and helpful, but again, some things just don't get through.
Successive contracts that are sent to client are in constantly changing formats and so very hard to figure out if everything gets transferred from one to the next.
Workmanship is generally poor, and ge...
Don't Trust, even in writing
I just read the previous comments from 'Disenchanted' and thought that it might have been my wife, it is so similar.
The Sales rep continually told us one thing and the Office staff another, we were threatened by the MD, Gen Mgr and Cust Svce Manager with Legal action (which they said we wouldn't win) if we didn't build what we had signed for...no changes allowed, even though the Sales Rep had advised us we could still make changes.
Every time we made a small change to plans or design, we had to check the plans again because they just changed...
"Trust is a must" would be nice, but I'll take "let's get this built"
A 2.5 year process, which having come from north america is incredibly slow. Building process was 10 months, planning took 13 months, selections and drawings took 3 weeks! This is not a criticism of Rossdale, as all the builders quoted a similar time frame for a two storey home on a tight city block. We came in having limited expectations having previously built a home (admittedly in Canada) and were neither surprised nor disappointed. The sales staff were very pleasant and helpful, and provided some very useful tips. One of the earlier posting...s relates to having landscaping completed, and we were advised to have it completed within 6 months of handover otherwise there may be "issues" with warranty recognition. They also advised us on what steps could be outsourced to save over $60K without delaying any of the building process (flooring, landscaping, driveway, internal light fixings, solar panels), and what ones we should stick with to avoid a possible nightmare (painting - if you don't use Rossdale painter they don't do a final prep of the walls leaving your incoming painter to have to smooth and muck and place the cornicing). We have now happily move in with our two children, and while not perfect, when is it ever? They did endeavour to fix all our immediate issues when they could, and while mistakes were made, a reasonable effort was made to correct them. Not all could be fixed, but nothing we can't live without. Their electrician/appliance partner was very good in after purchase service, as our extractor hood needed a new fan motor from the day we bought it, and the ducting had to be rerun to minimise noise and vibration. This is not a premium builder, and they don't advertise themselves to be. I would build with them again, and happily so. It can be difficult based on who you are assigned for interior design and the site supervisor, so make sure that you discuss this with the sales person prior to signing to ensure if you are not satisfied that an alternate representative may be chosen. Be sure to discuss with your builder if you are having your floor installed by an independent that they do not attach the floor trim - we had bamboo flooring installed and the trim could not be lifted without damaging so we now have an extra layer of trim - not a big deal but could have been easier for all parties to not fix it in place prior. After handover followup for big items has been very good, but painting and cosmetic repairs are a waste of effort. Accept that you may have to do a few things yourself and save the effort and frustration of arguing what has and hasn't been done (for minor things that doesn't require a tradesperson). If however a plumber or sparky is required, they have been very forthright. As others have mentioned, the cost of changing the plans is exorbitant. There are planning and paperwork reasons for this we've been told, not the actual change. We wanted a door inserted under our stairwell, not requiring a single structural change, just a hole in the board and a door inserted - and were quoted well north of $1,000 - which the cabinetry man found humorous as the door was to be plain white and would cost about $60, and would be a total of about $150 installed. We just waited until after handover and arranged for him to come back. Building completed without too much hassle, kept to proposed timeline. Poor after build followup of painting errors, floor trim attached prior to floor going in.
Poor finish is the norm for Rossdale
Rossdale state their build quality is the same as their display homes,handover inspection proved this to be incorrect! Final finishes to painted sufaces was terrible, cleanup of property was atrocious and even fittings were either loose or askew. Rossdale's service pre sale is excellent, but after sale service is very poor.
In the final rush to completion many obvious defects were evident, but Rossdales preference is to do nothing about them and supposedly follow up after the defects liability period and fix problems then. After sales maintenance is a joke, with no regard for scheduling with property owner. Repairs that were carried out are sub-standard.
Poor built quality, sub standard finish with no after sales service!
Each time you're sent a quote they change the lay out, grouping things together making it impossible to see how much you're being charged for things. Ask for little extra items and the charge is extortionate. The sales person lied through his teeth about costs & service. Charging $600+ for a door worth less than $300. When we questioned things he completely ignored us. I would suggest what ever you're told verbally you ask for it to be put in writing, as, if not it will be denied later. Eventually after six months of being messed about we decid...ed it would be better to lose our deposit and go with a different builder, who has been fantastic, nothing is to much trouble for him & when we've asked for small items it has been done at no extra cost. The show house is well done, but then it would be!!!!!!! Nothing is to much trouble, that is until you've paid your deposit, then things change for the worse.
Happy First Home Owner.
Building a new home is one the most important things you embark on in life.making the choice to have Rossdale homes as the Builder was the best decision we made.
Our sales consultant guided us through the process with the utmost patience.
We experienced a lengthy delay due to the Developer , and as first time home owners we were in jeopardy of loosing our Government grant .
Rossdale Homes supported us all the way by providing additional paperwork to us , thereby enabling us to qualify for the First Home Owners Grant . For this we will alway...
I would like to pick no star or minus if it's possible.
I wrote a review here 2.5 years ago and now I'm back to tell all the people here that if you don't have enough money to do the landscape around your precious Rossdale home within 2.5 years, do not build with them. The foundation will crack and they take no responsibility. The[censored word removed] from Rossdale came and assumed that we didn't do storm water which we did, assuming that we didn't use the flexi glue for the tiling and the tile ends up cracked because of the broken slab un...derneath (we did use the flexi glue, our tiler has confirmed). He admitted that the foundation is only last a couple of year if you don't have paving or concrete 900mm out around your perimeter, eventhough you have storm water done. So think about it, you have 25 years loan to pay off the house but the house will last you only 2.5 years. If you build the house that cannot standing there by itself (eventhough you have storm water done, but no paving one third of the perimeter) and will collapse in 2.5 years, is that a good quality home? By the way, the guy from Rossdale said, slab crack is not in the warranty, slab crack is not structural damage. Mind you, the crack is not a hair line crack, it create 5mm wide crack on the ceiling across the area and the crack is 2.5 meter long. And this so called profesional from Rossdale said it's a minor crack! We had storm water done in the first month we moved in (June2008), drive way and concrete at the front perimeter were completer in July-August. Then we retained the back of the house in early 2009. We finished retaining the front and lanscaping in Jan 2010. We have one side and the back concreted Feb 2010. October 2010, hairline crack on the tile from one corner to the other(diagonal). Nov 2010, preparing site for paving in the entertaining area, the ceiling crack shown. The site supervisor came to see the paving was in progress, gave us a conclusion that water got under the slab and it's our fault without looking that we had storm water and we have done other surrounded area properly. Here we are, cracked house from broken slab which Rossdale calls minor crack but other building expert we had talked to said it's not a minor crack.
We were 'messed around' by Rossdale for over eighteen months. Questions remaining unanswered, phone calls never returned (and we mean - never!) and simply being treated terribly. We found this to be the case from reception and beyond. In order to arrive at a 'fixed price', we discovered our initial quote increased by 30%! Not to mention the exorbitant prices for any 'extras' should anything be changed from the standard. Like so many other reviews here, we can not comment on Rossdale's actual workmanship, as we were so fed up, we pulled out and...went with a different builder. Was the best thing we did. Our overall experience was stressful, extremely frustrating and something we never wish to repeat. Stay away from this lot! Lies, lies and more lies. Sales staff 'bend over backwards' aiming to please - until you sign the dotted line that is. This is when it all changes - for the worst.
Questions & Answers
The slab is poured and the timber delivered 3 weeks later. The timber has been there for over a week. When is the frame likely to go up?
We have given the initial deposit for a land and home package for a Rossdale estate. Having read these reviews we have started getting a bit worried as its our first home. Has anyone ever had an experience with them with an estate?
Those who had good experiences with Rossdale, did you buy off the plan and not make changes?
I found a floor plan that i liked, but then made quite a few changes. eg made the house longer, changed the layout of the ensuite...... it was hard not to make changes, as i felt like i didn't want to have the same exact house as someone else :) hope that helps
We designed our own home to fit the shape of our block and to place rooms where we wanted them. This was no problem at all for the Rossdale team.
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