Average quality but terrible service
I purchased one of these mowers 2 months ago. We have used it 4 times since. The mower is average quality. Nothing jumps up as quality. We use the mower in Moggill (Brisbane western suburb) but could not find any retailer that stocked the mower around that area. So we had to travel 35Km north of Brisbane to buy one from there.
The dealership delivered the mower to us a few days later than promised. That was ok. But when it arrived it would not start. It turned out that the wire to the seat sensor was not connected. He struggled and eventual...ly reconnected it. The day after we went to use it and both front tyres were flat. I managed to pump them up but within 30 minutes both tyres were flat again. We contacted the supplier who wanted us to dismantle the wheels and take it to him to look at it. 35km each way trip for something that should have been checked and fixed before delivering it to us. It is still flat and I pump it everytime we want to use it. Last week when we came to use it the blades would not engage. I contacted the supplier again and he wants us to take the mower to him to look at. I said I try and see if I can fit it in the boot of my car as I do not have any other way of taking it 35km for him to look at. He didn't find that funny. He did however asked me to check if the belt to the blades were loose which they were. So I am not sure what the hell is wrong with it. 2 months and we have already starting to have issues. I contacted Rover (MTD) customer service but again I was told to have the mower sent to the dealership. I paid $6000 for a product that I now have to go through the trouble of having it back and forth (at my expense) to the place that I bought it from. I am not happy at all and will be seeking advise from Fair Trading as soon as the holiday season is up. I will not recommend a Rover mower to anyone.
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