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Royal Brunei Airlines

Royal Brunei Airlines Questions & Answers

2.8 from 122 reviews

29 questions from our users

Ishpa S.

Ishpa S.asked

Hello, I will be flying to Dubai (RBA) to do my internship at UAEU. My friend and I have different fare type (booking class), so is it possible for us to seat together when we both check in together?

1 answer
Jerry J
Jerry J

Upon check in they will usually oblige and let u seat together. All depends how busy the flight will be for the sector. Good luck!

roie

roieasked

hello
If I take alcohol on board can I drink it on board? And will ant of it be confiscated in a stopover in Brunei - I'm going to London.
Also, How much alcohol can be taken in check-in luggage please?

1 answer
Jerry J
Jerry J

Firstly, u cannot get through the gates before boarding. Your bags are checked by border control and if u succeed then air crew could confiscate your alcohol i guess it's a mark of respect.

Mag's K.

Mag's K.asked

I have not selected a seat for my wife.....Do i have to do this or will she just get allocated one.

1 answer
Jerry J
Jerry J

U can book seats together 24 hour prior to check in online.

Leah M.

Leah M.asked

Hey Guys, just wondering if there are USB ports on economy seats for me to charge my phone?

2 answers
Nill
Nill

There are, on both my flights I had a USB port.

Jenna
Jenna

We had a USB port but when my husband tried to power his ipad it didn't work. He tried all 3 ports on the 3 seats next to him. He said that it could have been his connecting cable.

Doreen R.

Doreen R.asked

Can you take knitting needles on air Brunei

2 answers
Jenna
Jenna

I really do not know the answer but I presume they could be classed as are a dangerous weapon if used incorrectly. Royal Brunei have so many passenger and on board luggage checks that I would say no.

Doreen R.
Doreen R.

I would like a definite answer if I could please

Hannah L.

Hannah L.asked

Do Royal Brunei flights have onboard wifi, if so how well does this work, and am i able to access my social media with this?
If there is a cost towards this could someone let me know.

No answers
Samantha B.

Samantha B.asked

Hi all! I am looking into booking with Royal Brunei flying Melbourne to London and there is a 1hr 30 minute stop over to change to another plane I think? Has anyone else had experience with this short stop over time? I'm worried it's not enough time to catch my connecting flight?

No answers
Phil

Philasked

If I am gay... will I survive a flight with this airline - or will I be arrested and stoned to death?

3 answers
Tony Science
Tony Science

If you don't act heterosexual you may be arrested upon landing. The law applies to non Muslims.

Berg66
Berg66

Hopefully.

Matt
Matt

Are we in the 21st century now or have I missed a couple of thousand years?

Sam

Samasked

Why are you supporting a country like Brunei which has inhumane and uncivilized laws?

No answers
Eva T.

Eva T.asked

Trip from Melbourne to Manila with a long wait in brunie what are the options for the following day flight is there a hotel to check in nearby

1 answer
Lee
Lee

If you have spare time, look to get a river tour around the water village and the proboscis monkeys by the side of the river.

Kathy H.

Kathy H.asked

Travelling on the 787 in July and I’ve booked the extra leg room seat 43H for my 6ft 4’ son. As that seat is facing a wall does it still have a tv screen to watch inflight movies - perhaps in the arm rest like the food tray?

2 answers
Lee
Lee

Hi Kathy, yes it does, it comes up from under the armrest and folds out in front. I'm 6'4" and coped with the ordinary seats well, so he'll be fine in the extra legroom seats. The only negative with the seats in front of the bulkheads is that the armrests don't fold up (because they have the screens in them). Every now and again, if you are travelling on a flight without many passengers, on the other seats you can raise the armrests and lay across the 3 seats in the row and have a good nap. You should tell him to keep his eyes open on the seats behind him if it is a light flight, because once the doors are closed, you can occupy an empty seat if there is an opportunity to take a row of three. If it is a bust flight, he'll be very happy where he is:-)

Kathy H.
Kathy H.

Thanks heaps for the info

molly

mollyasked

traveling business class melbourne to london will we be given a fast track pass through customs?

No answers
vicky k

vicky kasked

Hi There, I wish to fly from Melbourne to London return in September this year and want to know if you have Premium Economy seats on any of your flights? Best Regards Vicky

1 answer
Lee
Lee

Hi, Yes, they do have a range of fares. The PE seats are at the front of the economy cabin as far as I can recall.

Chrissy

Chrissyasked

I am travelling from Australia to London in September and want to take the cremated remains of my husband with me. I have the death certificate and the cremation certificate. The remains are in a properly sealed container. What else will I need?

1 answer
Mateygeese
Mateygeese

Hi Crissy, I suggest you contact british customs, I'm sure they don't allow it. Not 100% sure so best check.

Chris

Chrisasked

I am travelling from Melbourne to the UK what is the correct luggage weight please?

1 answer
Mateygeese
Mateygeese

30Kg on economy class and 40Kg business class

Christine

Christineasked

How reliable is this airline
Price is good
Are flights on time

1 answer
Fly84
Fly84

The airline is on time most of the time but keep in mine it's longhaul fleet is 4 787 dreamliners so if there is a delay you may wait a while. Mid this year there will be 5 dreamliners so delays if any will be minimise. I fly with them again next weds can't wait. Hope this helps.

Dia

Diaasked

I'm planning to travel on Royal Brunei Airlines from Dubai to London , tow reasons to choose this airlines were :
1- Low ticket price ( 1985 AED in comparison with 2500 AED on British Airways).
2-They offer 15 Kilos for free for travelers with students Visa and traveling to their study destination. which I need since I will be staying for the next year in London to do my masters over there .
I have not booked yet , and wondering , where is the catch ? or is it really a good deal ?

2 answers
Juliette
Juliette

Sounds good to me :-) I'm literally just booking another return flight with them to London - just can't beat the price especially for Business. I'd say if the numbers check out then do it. Good luck with the Masters btw.

Zohaib
Zohaib

Never try Royal Brunei their customers service is not good at all.

Dan

Danasked

I'm flying business class for first time anyone know dress code, ie are shorts and t shirt Ok? Thanks Dan

1 answer
Justin
Justin

No Dan. No dress code at all. Be weary of travelling with them though,. Service is hopeless even in Business Class. Well known. Look at other options. J

Digger

Diggerasked

My brother had his hover board destroyed by Security. His daughter was travelling to the airport to pick it up but Security still destroyed it! I would like to make a complaint. How do I do that? This was a gift for a family member in Melbourne. It cust me £160.

2 answers
Hashimi
Hashimi

Royal brunei Airline is the worst airline, my wife was traveling From overseas to Australia her baggages was checked and been hand in to the check in disk, she had transit at Dubai airport when she arrived to Dubai and she went to the help desk for boarding pass they told her to pay about $1000 US dollar extra for the baggages other wise she can't travel, we said that we don't need the baggages you take the baggages and just give her the boarding pass and just hour was left for boarding but they said if you don't pay the $1000 dollar you can't travel and unfortunately she didn't had the $1000 so I have send them my credit card detail i said take the money from my cradit card so she can travel. But they said we don't accept the credit card details she as to pay cash, so I was so much worrying about my wife she was alone.

Then i transferred money through western union they charged me about $200 my wife received money in half an hour then she paid them and she traveled.
I was in a such a worst situation at the time and after I have complained to the royal brunei airline about that, about seven months ago but still I haven't hear anything from them so better you don't waste your important time to contact them just leave your feedback to their website so other people before they travel they know how they serving their customers.

Regards

Wally
Wally

The airline and their personnel doesn't have any customer's service etiquette at all nor decency...am sorry for...but you need to demand for av payment or else put your bad name online and report u to the ombudsmen ....am not sure if this will work...but just specific....u want them to pay that amount just price of the item not considering the stress.

John

Johnasked

I gather that alcohol is not served. Can I bring duty free alcohol on board for consumption?

3 answers
Penny
Penny

Yes you are permitted to take duty free on board but it has to be consumed on board and cannot be carried off.

Kerry blewitt
Kerry blewitt

Also you can order the smaller bottles duty free(100ml) so you don't have to waste a large 1 litre bottle.

John
John

thank you Penny and Kerry

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