Very helpful with foreword bookings but didn't acknowledge age with getting to forward gates. It almost caused a heart attack by the lack of customer transport between gates.
I will not fly with ROYAL BRUNEI anymore!
Cancelled my connecting flight and reasoned the flight is not available. Why advertise them and then misled your customer AFTER I paid it! You LIED! Luring me and the family to a hotel and expect me and my young children travelling in the middle of the night. All because you cancelled my flights less than 24 hours. I lost one day holiday and you cost me time and money. Basically, you ruined me and my family's holiday! If your airline do not live up to your motto, please bar yourself from using it as you clearly do not live up to it. You do not deserve any star from me as you have ruined everything!
Customer Service - TERRIBLE
Having travelled return to London in business class, I discovered my case, a quite expensive soft case, had been mishandled and a wheel broken off. Several emails to their supposed customer services with not even the courtesy of a reply. Whether they imagine people will give up with their appalling lack of service demonstrated I don't know.
another great flight
The only issue i have with Royal Brunei is the online booking system. it seems to not log onto the site. in saying that if you call the customer service number they are sensational. My 18 YO daughter met us in HCMC and the stewardesses looked after her, gave her a spare seat so she could lie down and relax and kept checking her to see if she was ok. my husband and i flew with them again for the 3rd time and i could not fault this airline. great size seats, sensational meals, good movies, constant updates on a small amount of turbulence. i cannot fault this airline
Please check online and wait for over 1 hr to get ur boarding passes
I am standing in q still over 1 hr 15 mins still which supposingly was online check in drop bag service. When asked the kids r getting tired, a staff replies very unconcerned "we do not have any assistance for people with kids, only wheelchair etc". How ridiculous...... Worst wait ever after i have even loaded all identity info and passport info already too... Baaaaad
Melbourne to London to Melbourne 2015
Cannot fault this airline. Friendly staff, great planes, stop in Brunie airport hassle free, .Have booked again this year. Thanks
Can it be worse?
I have recently come back from overseas travelled on RBA economy for the first time. Flight from MEL - BKK with plane changed in Brunei was delayed for about 2 hours due to some documentation issue which required some sort of communication between Melbourne and USA. I've never heard of such problem which could delay the flight like this before. We were made to be on the plane, no food nor drink on offer. Staff pretty much disappeared into their own hidden space some where. Once the plane took off, the service is back to their 'bad' normal servi...ce. Everything I requested was promptly answered with a 'No' first from one of the hostesses and I had to try my luck with another one. Meals were ordinary that I ate only fruits and a bit of cheese & biscuits. As our next flight out from Brunei is also RBA, they basically made all the connecting flights to wait for us. On the way back to Melbourne from Bangkok, flight was delayed again for about an hour for unknown reasons. Brunei airport is also terrible and has next to nothing. One coffee shop with bad coffee. What looks like Burger King had a staff with what looks like she just smuggled in some KFC or something illegal to sell. Toilets were dirty. Wi-Fi is only available if you are lucky enough to have a lounge access. When it came to time to board the plane to Melbourne, nearly 8 p.m., the plane delayed again for some technical issues with the toilets. We had to disembark and waited to board another plane which once we were on board, there were some delays again to load baggage and fuel. All together, we arrived Melbourne 2:30 hours after scheduled. There was only one meal served on this flight. It's not that I like their meal but I would expect breakfast or some light refreshment considering the flight left Brunei late in the evening and arrived Melbourne in the morning.
Business class. The only way to travel.
Our first experience of business class from Melborne to London. Royal Brunei is half the cost of the major airlines. State of the air aircraft ( Dreamliner 787) resulted in a trouble free light. Service was outstanding throughout, food excellent. We advised Arab of my wife's gluten intolerance and they had seperate menu's ready. True value for money and will be our first choice for long distance travel in the future
Booked flights (3 tickets) Heathrow to Melbourne, plane broke down in Dubai breakfast was a choice of a burger on its own or a curry, lunch was the same choice but burger came with fries.
Compensation for a 37 1/2 hour delay nil, the airline refused to pay a penny, nobody from the airline was present at Dubai. After waiting in lounge for 8 hours, sent to 1st hotel (in airport) for 12 hours then sent to another hotel outside airport for the rest of the time.
When things go wrong, they do not want to know or care, if nothing goes wrong they are good. Over 1 year later with the help of solicitors just rec`d compensation.
Great experience with Royal Brunei
Just returned from a 4 week holiday in the UK ......both journeys flying with Royal Brunei. Excellent punctuality, wonderful attentive flight attendants, good food and enjoyed absolute comfort having a row of seats all to myself on both forward and return journeys. The attendants on the return Dubai-Melbourne 'leg' were wonderful as I was not feeling too well with a heavy cold and they couldn't do enough to make me more comfortable. I would definitely fly with this airline again..the Dreamliner aircraft is spacious, airy and a pleasure to fly in compared to other aircraft I have flown with where you feel cramped and claustraphobic. WELL DONE RB....see you again and will recommend you to friends and family.
Crap Airline Ever. Never Travel With Them - I Wish I Can Give Negative Rating As They Don't Des
One of the worst Airlines to travel with, it's better to travel with low class airline than Royal Brunei as they are trying to rip off the customers. When I first booked the flight the airline showed one flight to Bangkok with 17 hours layover and the airline promised to provide accommodation but now they added another flight after I booked with only 2 hours stopover. When I asked about accommodation details nearing my holiday, they denied accommodation as there is another good connectivity flight and asking me to pay for accommodation if I wan...t to stay in Brunei. I said I am not happy with the option so they told me an alternative to change the flight for which they will charge me the fare difference which is around $116.50. This is just so ridiculous as they are making customer suffer and it's purely money making business for them. So people who are thinking to book be aware they will try to squeeze money from your pocket after the booking and will leave you. Hope this helps all the users and the airlines suffer for their terrible customer service and booking options.
Business Class - best value for money airline
My wife and I have travelled multiple airlines to the UK. Royal Brunei is easily the best value business class offering good service, flat beds, new planes and relatively fast flight.
Negatives (for some) - no alcohol, 2 stops
Positives - Price is less than half of many airlines and less than Premier Economy with Qantas. Guaranteed flat bed all of the way on Dreamliner
These guys are awesome! Cheap flights but I'm betting they are going to up their prices soon. No alcohol served on board, but u can buy alcohol before leaving duty free in Melbourne and drink on board. But cannot bring it into Brunei. Chairs are big and recline right back. Swear words are cut out in inflight entertainment. We flew from melbourne to dubai for $900 return. Will fly with them again. They do a prayer on the speakers before take off which I thought was nice. Their fleet is the new Dreamliner made by rolls Royce. The lights and windows dim in real time of where you departed to help with jet lag. I never write reviews, but really wanted to, cos I actually hate flying but this flight was great
Travelled Melbourne to London and return in April 2015 in Economy. The crew were very pleasant and accommodating. Brunei stop over is a disappointment there is absolutely nothing there, no duty free of any significance, only one cafe really limited food and beverages. Pity the stop over in Dubai isn't longer so much more to do. Anyway for what the fares cost overall a good experience and arrived safely in London and home again. Thanks RB.
Left us for dead
When we wanted to come home from the Philippines a week early due to my wife's brother being murdered, we were told initially that no flights were available, then about 5 minutes later a flight did become available but at the cost of almost two return tickets. We were travelling with a 10 month old baby and funds were limited so this was out of the question. I contacted the Melbourne office of Royal Brunei and suddenly more flights became available (however later in the week) but at substantial fees also. Have flown with Royal Brunei four times in the past two years but never again.
What a nice way 2 fly.
I have traveled to London in June 2015 and back to Melbourne a month later.I was in business class on both trips and considering my mobility issues since suffering a stroke I needed considerable amount of assistance. I was very pleasantly surprised how well all of Royal Brunei staff have responded to all my needs. This was my first time with this airline but not the last
I look forward to traveling with this airline and the great staff again in the near future.
Flight ok, but side services are terrible, not recommended.
I had a terrible experience in terms of the side services. The online check-in offered about 4 options of seat allocation (it said the other 199 seats were already used, despite me checking-in an hour after opening) and all the options were in the middle, so I was very uncomfortable. However, I got changed 3 times of seat allocation in the Brunei stop over, because they needed to accommodate a family and a couple or something like that...so surprise...they did have available seats, just not for the non paying user. Shame on this airline, as Rya...nair and Easyjet offer a much better service in this front. Luggage policy is also ridiculous, some users say 20 kilos is good for the price, but I think for a long haul flight 20 kilos and only one hand luggage is not good at all. I tried buying extra kgs, but the prices are extravagant, I was better off buying a new one way ticket with a better airline. Again shame on Royal Brunei, Easyjet and Ryanair manage this better as well. Unfortunately I couldn't use my return ticket, so I tried to either cancel or change dates and it turned out there were some fare restrictions (which are not advertised in the website) and hidden costs so I had to loose the ticket and all the money, but I had to make sure to cancel it, because they also charge you a no-show up fee. I wouldn't recommend this airline to anyone, you think you're buying a cheap fare but for an extra 50 pounds you'll be able to fly with Etihad or any other airline that offers more flexibility.
Great until things go wrong
Royal Brunei offer great value for money if getting there on time is not your priority. The airline has twelve planes, which means if one plane can't fly there are many flights - and hundreds of passengers - affected. I flew with them from Melbourne to Dubai in late May 2015. See other reviews for plane comfort, food, entertainment etc.
On the return flight from Dubai my Brunei-Melbourne flight was delayed fifteen hours, which meant all passengers had to stay in Brunei overnight. I wasn't told this by Royal Brunei staff on check in, I was only...
Amazing service and quality!
Flying with Royal Brunei was a dream. From having lounge access at all airports we visited to the wonderful hosts and hostesses on board who greeted you by name and really cared for you, I couldn't fault them. The quality and choice of meals was excellent and no one went hungry! Passenger next to me chooses to fly RB business class every six weeks to the UK and back instead of qantas premium economy because of the terrific value for money. The added bonus of lay flat beds, proper duvets and pillows meant you slept for a lot longer than usual on a long haul and felt more refreshed. The bigger bathroom with fresh flowers was a nice touch. I was sad to say goodbye to the lovely people running service and I will definitely fly again with them.
Bandai SerI Begawan Shame
Nothing against RBA, but customs at Brunei Int. Airport treated me awfully at 18:50, 19/12/2014; Corporal Hamdani smirking as his female assistant Uniform no. 3112 rudely spoke to me and then rudely took away a sealed duty free bottle of alcohol which had been allowed through all other customs. A disgusting display of service.
Returning through the same airport on 10/01/15 at 17:20, hopefully will avoid 'smirky and rudey'; don't know what happened to the sealed gift!
first time with royal brunei
this was the first time with this airline, flew out on 24th of November 2014 from Melbourne to Dubai ,came home on 5th of December 2014,the plane was new 787 Dreamliner it was lovely to fly with staff was friendly and food plenty of it ,loved there uniforms, yes I would fly again with them,
Mel/LHR & Alcohol on RBA
We chose RBA for MEL/LHR (Sept '14) as the flight was affordable. We booked with some trepidation as most people replied "Royal who?" when we told them. We need not have worried - an overall excellent experience! The Cabin Team were more that helpful, all requests were attended to politely and promptly. Meals were tasty and well presented. Seats comfortable, heaps of legroom, entertainment adequate. One small concern - the TV screens do not have position adjustment so that when the seat in front is reclined the angle can the problematic partic...ularly if you wear multi-focus or progressive lenses. RBA is "dry" - so when you leave MEL simply buy two separately bagged small duty free allocations - one to Brunei and the other to Dubai. You must keep the second bag sealed as the bag will be checked on leaving Brunei. Out of courtesy take all you empties and not finished alcohol, with you and throw away in the first bin you see. We didn't bother with alcohol on the return trip. Would we travel RBA again - absolutely
will fly Brunei again
I flew to London from Melbourne return in June this year and was very impressed with Royal Brunei. I sat in economy class on the new Dreamliner aircraft and I was pleasantly surprised at how comfortable it was. I had lots of legroom and did not feel cramped with people beside me. There are two stop overs ,one in Brunei and one in Dubai. These stopovers are good because you can walk around and stretch a bit. On the return flight from London I stayed overnight in Brunei which was a good idea and not that expensive. The hotel I stayed at (Raddison...) let me have a late checkout at 6.00pm which was very nice of them as my flight did not leave until 8.00pm. The service on board the plane was excellent and the vegetarian food was good. Brunei airport is quite small and undergoing renovations at the moment. The facilities are not great particularly the female toilets, they were not that clean looking and the floor was always wet in the cubicles. On the return flight i just made sure I went on the plane so I did not have to use the toilets at Brunei. Hopefully the renovations will fix this problem. There is only one coffee shop at Brunei (except if you are with their club which has a separate area upstairs). The wi fi was not available when I was there. My flights were on time and the price is just unbeatable really. I think when Brunei airport has finished its upgrade it will make Royal Brunei a really competitive airline on that route because the price, aircraft and cabin crew are fantastic. I did notice a month later there was an Air Asia plane that over shot the run way at Brunei and this caused cancellations and delays for Royal Brunei passengers. I read a few angry reviews about Royal Brunei's lack of communication. That is a problem they also must sort out because they are better than that and it turns people off flying with them which is a pity. comfort, service and price. facilities at Brunei airport.
How not to do it
Business Class LHR to MEL 22 July, "operational issue" caused a 17 hour delay (although we haven't left yet). These things happen however in this case communication to passengers either didn't exist or was just poor.
4.30 boarding, 5.15 am departure, 7 am departure all passed without comment. By 8.30 passengers who had cabin baggage still on board we're let back on to get it. Unfortunately those who did not need to get back on were also directed back through security again to then join the queue for the hotel on concourse C. By the time we g...ot to the front, of course no more rooms, please go to concourse A hotel. Not Close is an understatement! Finally 10.30 am check in. 12.30 pm advised by hotel desk of planned 10.00 pm departure. No business class priorities to information, hotel rooms, queues etc. Calls to Melbourne and Dubai offices were either unanswered or "we cannot respond on remote matters". Email response still pending. No alternatives offered. Unfortunately our hunger had to be satisfied from our own pocket as the airline had not authorised the hotel to accept food or any other charges. Very frustrating and disappointing day. I hope that Royal Brunei can do better in the future as could not possibly recommend them based upon this experience.
Standard of service and cost
My husband and I have just had a return flight to London,we just wont to say how happy we was with royal brunei,the service was excellent,. we have used many airlines to travel,but royal brunei was out standing. we was very pleased also with the price,we would highly recommend the airline.a big thankyou we had a lovely holiday thaks to you,cant wait to fly with you again.
everything,the seats the leg room,the service the cabin crew and the price.
Questions & Answers
Hello, I will be flying to Dubai (RBA) to do my internship at UAEU. My friend and I have different fare type (booking class), so is it possible for us to seat together when we both check in together?
Upon check in they will usually oblige and let u seat together. All depends how busy the flight will be for the sector. Good luck!
If I take alcohol on board can I drink it on board? And will ant of it be confiscated in a stopover in Brunei - I'm going to London.
Also, How much alcohol can be taken in check-in luggage please?
Firstly, u cannot get through the gates before boarding. Your bags are checked by border control and if u succeed then air crew could confiscate your alcohol i guess it's a mark of respect.
I have not selected a seat for my wife.....Do i have to do this or will she just get allocated one.
U can book seats together 24 hour prior to check in online.
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