Flew business class Melbourne to London Heathrow, and return. Couldn't fault it. Business class lounges available, with everything laid on, even a masseur at Heathrow! Refreshing soft drink immediately you're seated. Lovely hot wet towel, most welcome after the rigors of airport navigation. Menu was outstanding, with several courses, and choices. Cabin crew are so attentive. Whilst the seats are not totally lay flat, the soft pillow, and quite large duvet, make sleeping quite cosy. Brunei Airport is getting a much needed revamp. But again, the ...business lounge, with shower facilities, made the stopover fairly pleasant. The only negative with the entire experience was Dubai airport. Upon disembarking, transit passengers have to walk the entire length of the airport for customs inspection, which can be extremely slow, then walk all the way back again to the transit boarding area. Inadequate seating for the hundreds of people waiting for flights, so trying to navigate through people sleeping all over the floor can be bedlam. But this mustn't reflect poorly on Royal Brunei Airlines, and I would not hesitate to recommend this airline
I checked in at MEL International Airport in which i was given a pass to go to the Cathay Airlines Business Lounge. After taking off 5 minutes early, and about 20 minutes into the flight, we were given hot towels. Now, the entertainment system needs an upgrade for sure, but you can bring a laptop with movies on the flight in which you can charge the laptop as well (there are power points next to your chair). The food was alright but it could have done with a bit of touching up. The planes are loaned out from Singapore Airlines which are lie-fla...t beds. Having said that they are not fully lie flat beds but you are sure to get at least a few hours of sleep in them. There are two stops along the way from MEL-LHR which are Brunei International Airport and Dubai International Airport. Brunei International Airport has very, very limited facilities. If flying business class, you get a voucher which lets you into the "Sky Lounge" which has internet access, food and confortable seats. The stopover in Brunei International is approx. 2 and a half hours. Then, in Dubai International Airport, the stopover is very short, not even enough time to get a bite to eat (about 50 minutes, but having said that, you have to go through security again and this can take some time.) After touching down in London Heathrow Airport, I used the passes I were given in Melbourne to fast track myself through customs, this was very helpful as I know that after 24 hours of travelling you do not have to want to wait in line for a long time! Once I was through customs, the bags were already ready. Due to being in business class, a priority sticker was put on the bags which made them come out faster. Overall, for just under $4000, Royal Brunei Airlines Business Class is amazing. Being compared to the other major airlines, (Qantas, British Airways etc.) This is significantly cheaper, and even in come cases... half the price! Great Job Royal Brunei Airlines! I will defiantly fly with you again! Comfortable seats, inexpensive, stress free.
Business Class review of Royal Brunei
Royal Brunei Business Class.is not very good at all. We have flown their business class before, maybe 5 years ago and it has deteriorated since then. The food was terrible!! Didn't serve us any breakfast or gave us time to refresh before we landed at 4.45am. No hot towel when you wake up!
The seats were okay.
Food was terrible. Steak and chicken tough.
I flew with thai airways and found that Royal brunei was much better and heaps cheaper ,in fact 40percent cheaper , the food was great ,cabin crew patient and freindly and more room in economy than thai airways, also the toilets on royal brunei are easy to access,thumbs up royal brunei.
Much better and cheaper than Qantas Premium Economy. The business class seats were very comfortable and the service prompt and friendly. Being able to use business class lounges especially Etihad at Heathrow was great advantage. I also liked the two stops which enabled me to stretch my legs. Would certainly travel on the airline again.
Comfortable, reliable, friendly
Recently travelled to London, Business Class. Service onboard was excellent. Only complaint was that onboard entertainment screen was not working from my husband's seat for the first two legs of our return flight from London to Melbourne. Staff tried to reboot system without success. Very punctual arrival and departure. Express services were excellent. Would definitely travel Royal Brunei again!
Value for money, friendly staff, punctual.
Great airline - will definitely use again.
Flew Melbourne to Bangkok. Check-in was brilliant - we had 4 empty counters to choose from. Plane left on time and was 1/3 full and very quiet. Drinks are brought around about every hour. I had ordered special meals and they were served about 20 minutes before everyone else.
Food was okay - could be more imaginative. Heaps of toilets on the plane, so no queuing. Brunei airport is going thru a refurb, so should be a lot better in the future.Plane seats are comfortable and they give you blankets and pillows - flight over was very cold, so wo...uld carry a pair of socks next time, as I was wearing shorts.There are little next pockets on each side of your TV, great for storing glasses, pens etc. Before the flight takes off, there is a Muslim prayer over the intercom and the safety video has an animated little doll, which is quite cute. On our return to Australia, the flight landed half an hour early, so that was a real bonus, as it was very late at night. Would highly recommend this airline to others. Great value for money, as luggage, food and entertainment is included, unlike it's discount rival. Punctual, comfortable seats with lots of legroom. Had to ring 3 times for attendance, in the end got up and found an attendant myself.
Fantastic value in business class
I am not usually a business class travel, I would rather spend the extra money when I get there. Also I find the stereotypical business class traveller in suits and using laptops intimidating for someone who just wants to wear a track suit when travelling. But for the last 2 years I have been going to and from Australia -- England at 6 monthly intervals for family reasons. It was just killing me in economy. So I thought I would try paying a bit extra ($3500 return, $1500 more than going economy) to go business class with Royal Brunei and I'm so...glad I did. Being able to lie down and sleep both ways was worth the extra money. The seat doesn't go completely flat but having a proper pillow and a doona, I managed to trick myself into thinking I was in bed. The food was really good (I like lots of salads and fruit) and not being able to have alcohol is actually a good idea. Also, doing it in 3 legs through Brunei and Dubai allowed me to stretch my legs at reasonable intervals. The airport at Brunei is not much bigger than Hobart and waiting for the onward flight is a bit tedious and the business class lounge is not a lot to write home about -- however the airport lounges they use in Melbourne and Heathrow are really nice. There is not a vast array of films to watch but when I came back from the UK 3 weeks later they had changed them and some were films not yet released in Australia (unlike Etiyad in March where the same dreary offerings were the only films available one month later). TIP. The window seats are obviously the most popular but the fine tuning buttons for the seat adjustments in both of the seats I sat in were defective. The seats go down OK but you can't adjust them. However in the middle aisle seats all the buttons worked fine so for the legs when you want to sleep I recommend you choose these. Half the price of other business class deals
We have just used RBA for the first time from a return trip from Melbourne to London. The plane was spotless, the food good and the service very good.
The online check in leaving the UK was not good-our family was split all over the plane as where the majorioty of the passengers. however, this was easily rectified at the Transit desk at Brunei.
Overall-a good experience-we will fly with them again.
Don't fly Royal Brunei if you need a domestic connection
My wife and I visit family annually in Australia. We prefer to fly British Airways, Virgin or Emirates but have flown Royal Brunei a couple of times. There are a decent enough airline, well priced, and can provide a good stop over in Brunei. However only use them if you don't require any further connections in Oz or the UK. My wife got delayed on the Qantas connection from Canberra to Melbourne because of fog. She missed the Brunei plane and then discovered because it was a Saturday Royal Brunei had no staff at the airport. They did have a cont...act number in Brunei but this went unaswered for a few hours. Then my wife was put on hold internationally for 20 minutes before finally being told there was nothing they could do for a few days and then she would need to buy another ticket for a further £600. In the end she travelled back the next day Emirates. We travel a fair bit but this was still stressful and very expensive. Until Royal Brunei can offer adequate customer service at the airports they serve, I would only use them for direct hub to hub flights. Otherwise use BA/Qantas or Emirates who connect through Qantas in Oz, or Virgin who obviously have a connection through Virgin Blue. Incidently I tried to take this up with the Royal Brunei office in London but they say they lost my first letter and didn't reply to the next two. I also sent them a copy of this blog before I published it, so they could correct any errors, but sadly they didn't respond to this either. Inexpensive Customer service
Your average airline
I flew Melbourne to london via Dubai and Brunei. The airline was good, had food that you would expect on an airline but the only thing that bothered was that the air hostesses didnt come when you called for them. The entertainment was mediocre, having a limiyed amount of shows and movies. The stop in dubai was simply piling off the plane, going through security and back out. The complimentary toothpaste didnt have any fluride in it, hence he main engredient was sugar! So, pay the extra $300 and go a quality airline. Its worth it.
Clean plane, on time, smooth takeoff and landing
Bad entertainment, minimal legroom, poor food
Good comfortable trip
Flew Melbourne to London via Brunei and Dubai business class. I have flown same route with many other airlines and was a bit apprehensive because of the very cheap price. But I found RBA as good if not better than many others. We had no problems at all and found staff to be very good and very friendly. If I had to think of any cons I could only suggest the movie selection was a bit limited. While not fully lie flat, the business class seats were much better than the angle lie flat seats on other airlines. And the thick doona and large fluffy pillow really made for a comfortable nights sleep. I was pleasantly surprised and will ttravel with them again.
Cheap, very comfortable business class sedats with good service from cabin staff.
I recently traveled from Bangkok to Brisbane with my sisters it was a great flight with very good service and the price was about 20% to 30% less than other airlines
good facilities and aircraft was great, the staff while not totally friendly they where very efficient and effective
The stop in the Brunei airport was limited as most of the shops where closed
Fly with Brunei if you want a cheaper option with a small stopover, you still get to your destination with quite a few extra dollars in your pocket to spend I would definetly recommend this airline for its friendly welcome, clean & modern fleet which gets there on time
Great price from Brisbane to Bangkok.We had a 4.5 hour stopover in Brunei but for $25 you could go on a 3 hour tour which was very interesting and passed the time. Could not fault the airlines service, seating, entertainment, food, and cabin staff it is well worth the money so mu...
Would fly Royal Brunei again
My husband and I were happy with the service. The air crew were polite and helpful.We were told by our travel agent we could drink our duty free on board which we did.We had no problems.We flew from Melbourne to London. We had a two hour stopover in Brunei, we then changed planes and flew to Dubai. We had a two night stay in Dubai and then flew to London.I would recommend this airline to anyone.
The staff are polite and friendly. The airline was the cheapest flight to UK. We saved ourselves $800 couple
Another great flight & service from RBA
I have nothing but praise for this airline. This is the second time I have flown with them and both time it's been great. The stewards are very friendly and as per my previous flight it was service with a smile. I find the airline pilots are so good with take offs & landing, very smooth, never a bumpy landing!! :-). I also find it a very pleasant flight with RBA as no inflight alcohol being served - YAY - no drunks on the plane. Overall, great airline would highly recommend to anyone whether you're a business traveler or traveling with your family. Thanks RBA for another great A+++++ flight.
service, flight, no drunks on board
Very tidy operation, higly recommended and I would rate RBA 9 out of 10. No lost baggage on connecting international flights and recommended hotel near airport is very good. RBA are also very stict with carry-on luggage size and weight (and rightfully so) - they will weigh it.
We have flown 4 times with RBA and have to say it is one of the best airlines and would happily fly with them again. The staff are friendly, seating very comfortable, entertainment system great, food wonderful and they now have new aircraft. No alcohol served but if you ...
We will fly with Royal Brunei again
We flew to the UK for Easter 2011 and enjoyed excellent service, friendly staff, comfortable enough seats,and very good meals. Out of Singapore,Emirates and Etihad Airlines, Royal Brunei served the nicest Gluten Free meals! We did not have to ask for any beverage as the staff served drinks on a regular basis. For 3 adults and 1 child we paid thousands less then the other airlines,so we were happy! We would recommend this Airlineto anyone.
A pleasant surprise, inexpensive, friendly
The Brunei Airport
Delayed Flight, Rude Customer Service, and Defective Plane
The flight from melbourne to brunei is delayed for around 2 hours from 2 A.M to 4 AM, plus they changed my departure date without any guilt and sorry. The customer service from both Jakarta & Melbourne is also very rude and unprofessional in handling customer like the customer is the [censored word removed] person in the world who don't understand the airline policy, I asked them to change my return date to melbourne and they ends up charging me $77(I deliberately bought a premium flexi ticket to change my return date, but yet they still charge...d me). They ends up giving me a hotel to stay overnight in brunei while carrying my 30kg of luggage. Plus, the plane is really old and some of the entertainment part is defective, my screen is not working properly and I can't watch any movie, at all! This is a total rubbish and I'm not recommending this airline even thou it's cheap. Cheap Bad customer service, defective plane, delayed flight
Don't Use Royal Brunei Online Booking
Booked a flight Mel-Lond-Mel, Double charged me tell me it will take 3-4 weeks to refund my own money !!!! - I believe that when i see the Money . Also add a hidden overseas Tax Cherge if you book on Line $53 AU $ without any Notification only find Out when you get your Bank Statement. yet to even fly with them and have had No Service they don't care at all in Melbourne or Brunei.
Don't Even Consider Using Them - They own me $1843 AU of my own money - You would get your hand Cut off in Brunei for stealing $10! Work that Out
No Costomer Service at all
Questions & Answers
Hello, I will be flying to Dubai (RBA) to do my internship at UAEU. My friend and I have different fare type (booking class), so is it possible for us to seat together when we both check in together?
If I take alcohol on board can I drink it on board? And will ant of it be confiscated in a stopover in Brunei - I'm going to London.
Also, How much alcohol can be taken in check-in luggage please?
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