Melbourne to Manila - cheap but long stop over is not worth it
Melbourne to Brunei is 6 hours then we had a stop over for 17 hours at Brunei, had free hotel accommodation on departure, but upon return, which is another 17 hours stop over, this is not provided. Quite mislead that all hotel accommodation is provided both ways. The money you'd spend for hotel and the time wasted in Brunei is not worth it. Might as well endure an 8 hour direct flight. Brunei has not much to offer with sight seeing. Shopping is meh, we went to the "city" (which is like your ultra average town, more shops in Footscray market ser...iously), walked around, and people would just stare, as if they've never seen other humans walk around the streets, it's weird. Taxi to hotel even when it's just 5 or 10 mins away is on a fixed rate of 20 to 25$. Rip off. There's no Uber. Service is excellent. Flight attendants are all smiles, clearly a great team work going on, and definitely a 5 star service. Plane landing, 10/10 perfect score for the pilot, smoothest ever!!! Great job!!! I can't complain on take off as this went on smoothly too! Food is awesome! It's like picnic in the sky, you'll never go hungry. Airport is so basic, but there's Jollibee yay!! I would never take Brunei airlines again even if the service is excellent, because money wise, we've spent more than taking a direct flight to Manila.
Flight experience with food service on the plane (Singapore to Melbourne approximately 7 hours)
I was flying from Singapore to Melbourne on Friday the Ist February 2019, flight B1005, seat Number 52 A and my husband 52 C.At about 3 AM the air hostess came around giving early breakfast with muffins and biscuits, she only gave them to the adjacent seats and neglected giving them to the aisle on my side. Another air hostess (a man) came and gave drinks to both sides of the aisle including us. We were disappointed at the service. We did not ask the air hostess anything about this thinking that they will turn up at some time to come and offer us. We often fly with Brunei Airlines because the flights are cheap.
Not good customer service
My wife and I have flight with RB and a lay over of 17hrs in Brunei was told at time of making the booking would be allocated hotel, 3 enquires sent on this matter still waiting for a reply and flight is not that far off they can not even send a reply to say we are looking into your enquire, Not good customer service.
We flew return to London with Royal Brunei last year and got a great price on the flights. The flights ran on time, but we did two stop overs, one at Brunei which was quite a long stopover, and wasn't very good as most of the shops in the airport were shut, and there are not very many facilities there. The second stop over was a very quick one (an hour) in Dubai. I thought the food was actually pretty good and the staff on the whole were quite friendly.
Cheap flights; planes interiors old but clean; food good; staff mostly friendly
Pretty long stopovers; limited in flight entertainment.
I used to fly with them at least once a year to visit my family because they offer a cheaper price then other airline and the services are not too bad as well.
Too bad they not serving alcohol on board, so if you must have a beer, I suggest you not to take brunei airline. They always pray(in arab) before the take off and landing, so if you cant take it then again I suggest you no to take this airline.
I flew with them so many times and only once I got the individual tv. Others they just provided a big screen tv in certain area and you cant c...
Not a bad airline but not the best. My wife flew them to the UK from Brunei ex Darwin. She said she will never fly them long haul again because the seats are too cramped. My experience wasn't so bad because my flight was alot shorter.
They have nice modern aircraft and friendly ( if abit shy) staff.
The food is traditional muslim food (so not big on the meat side). The destinations of this airline are a bit dissapointing. They don't really travel to the more popular holiday destinations for Australians. The seats are very cramped and they feel like they were designed for small asian people - Bruneians!
Don't lose your Luggage
On arriving at Bangkok airport and connecting to a flight to Chaing Mai I found my luggage had not arrived. I was told that I would be advised when it did arrive. I asked if there was an emergency voucher they could supply me with and was told that they didn't do that.
When my luggage did eventually arrive in Chiang Mai 30 hours later I was told I would have to go to the airport to pick it up. Royal Brunei has the policy that they don't deliver the lost luggage to your hotel.
After I arrived home I rang the Royal Brunei office in Austra...lia and was told that they weren't responsible for the luggage - it was another company and basically "too bad, too sad". It seems that whether your luggage is lost for 30hrs or 30 days the policy is the same. Price good, flight staff friendly Seating uncomfortable, lost luggage policy "NOT customer friendly"
Quite a few problems with the entertainment systems and seats but the crew were extra friendly and did everything that they could to help. The flight overall was ok but next time I would probably pay a bit more and fly with someone else. Godd service for the price paid.
Really polite cabin crew who were more than willing to cater for any requests.
We had to make 2 stopovers on our trip from Perth to London - one in Bruneii (as expected) and one in Dubai. We were on an older plane for 2 of our trips that didn't have personal entertainment systems and the other flights that did only one out of mine and my partners consoles actually worked. Also the seat in front of my partner was broken so it reclined back onto him for the ~11 hour flight.
We saved quite a bit between the 3 of us as a family, the teenager refused to eat any of the meals on the way back. Next time I will fly Australian airlines as they serve Aussie food. Airline food was not that bad from when I can remember.
Cheap price, 16 year old got on for 75% of fare, reliable, no delays or problems, lovely staff, great & friendly service.
Food was yuk, plenty of it, but awful, no fresh salads, fruits etc, Allah prayer each time they take off, uncomfortable seats.
Questions & Answers
Hello, I will be flying to Dubai (RBA) to do my internship at UAEU. My friend and I have different fare type (booking class), so is it possible for us to seat together when we both check in together?
Upon check in they will usually oblige and let u seat together. All depends how busy the flight will be for the sector. Good luck!
If I take alcohol on board can I drink it on board? And will ant of it be confiscated in a stopover in Brunei - I'm going to London.
Also, How much alcohol can be taken in check-in luggage please?
Firstly, u cannot get through the gates before boarding. Your bags are checked by border control and if u succeed then air crew could confiscate your alcohol i guess it's a mark of respect.
I have not selected a seat for my wife.....Do i have to do this or will she just get allocated one.
U can book seats together 24 hour prior to check in online.
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