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Royal Brunei Airlines

Royal Brunei Airlines

2.8 from 122 reviews · View Statistics
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Reviews

  • Value for Money
    3.0 (1)
  • Seat Room
    4.0 (1)
  • Food
    5.0 (1)
  • In-Flight Service
    5.0 (1)
  • In-Flight Entertainment
    5.0 (1)
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Vanessa
VanessaGreater Melbourne (Metropolitan), VIC
  • 28 reviews
  • 9 likes

Melbourne to Manila - cheap but long stop over is not worth it

published
Value for Money
3/5
Seat Room
4/5
Christine
Christine
  • 2 reviews

Flight experience with food service on the plane (Singapore to Melbourne approximately 7 hours)

published

I was flying from Singapore to Melbourne on Friday the Ist February 2019, flight B1005, seat Number 52 A and my husband 52 C.At about 3 AM the air hostess came around giving early breakfast with muffins and biscuits, she only gave them to the adjacent seats and neglected giving them to the aisle on my side. Another air hostess (a man) came and gave drinks to both sides of the aisle including us. We were disappointed at the service. We did not ask the air hostess anything about this thinking that they will turn up at some time to come and offer us. We often fly with Brunei Airlines because the flights are cheap.

Lee
LeeMelbourne
  • 3 reviews
  • 4 likes
  • Verified

Great airline - Melbourne to London return

published
Mick
MickGreater Melbourne (Outer), VIC
  • 2 reviews
  • 3 likes

Not good customer service

published

My wife and I have flight with RB and a lay over of 17hrs in Brunei was told at time of making the booking would be allocated hotel, 3 enquires sent on this matter still waiting for a reply and flight is not that far off they can not even send a reply to say we are looking into your enquire, Not good customer service.

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Enjoyable flight

published

Travelled Melbourne to London and return in April 2015 in Economy. The crew were very pleasant and accommodating. Brunei stop over is a disappointment there is absolutely nothing there, no duty free of any significance, only one cafe really limited food and beverages. Pity the stop over in Dubai isn't longer so much more to do. Anyway for what the fares cost overall a good experience and arrived safely in London and home again. Thanks RB.

john s.
john s.mulgrave
  • 2 reviews

What a nice way 2 fly.

published

I have traveled to London in June 2015 and back to Melbourne a month later.I was in business class on both trips and considering my mobility issues since suffering a stroke I needed considerable amount of assistance. I was very pleasantly surprised how well all of Royal Brunei staff have responded to all my needs. This was my first time with this airline but not the last
I look forward to traveling with this airline and the great staff again in the near future.

Bandai SerI Begawan Shame

published

Nothing against RBA, but customs at Brunei Int. Airport treated me awfully at 18:50, 19/12/2014; Corporal Hamdani smirking as his female assistant Uniform no. 3112 rudely spoke to me and then rudely took away a sealed duty free bottle of alcohol which had been allowed through all other customs. A disgusting display of service.
Returning through the same airport on 10/01/15 at 17:20, hopefully will avoid 'smirky and rudey'; don't know what happened to the sealed gift!

Wonderful journey, but web-site and e-mails disappointing

published

I have flown business class with RBA 15 or more times, and have always been very happy with them. Disappointingly they no longer fly from Brisbane, so I now have to use Melbourne which involves an internal flight from Sunshine coast, plus an expensive overnight stop, so I am starting to look at other airlines.
The staff were all very friendly--especially on the Melbourne to Brunei leg. Pillows and quilts were clean and fresh, and the food was very enjoyable.
Regret the amenity packs are now so poor, as they used to be lovely. I don't like the sloping beds very much. Difficult to find out how many points I need for an upgrade/free ticket and e-mails are often unanswered.

Elaine
ElaineMelbourne

Fantastic

published

I recently flew from Australia to London and back with Royal Brunei.
Initially i was hesitant due to what i read.
I want to debunk any untruths from my own experience with the airline.
They provided outstanding service with plenty of blankets, food, beverages,all in flight entertainment was plentiful and up to date.
The crew were friendly and helpful.
Toilets were always well stocked and clean.I have flown with many other carriers and believe I provide an unbiased opinion.
I definitely will fly with them again .
Sure ,we had a few stop overs -but this gave you a chance to freshen up and stretch the legs.

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Great value for money

published

Flew return to London. Could not fault airline. Bed ok for money spent. Better value than paying economy fares and having the airport hassles and queues Plus the uncomfortable smaller seating and toilet queues
Fantastic option if you don't want to pay exorbitant business class fares but want a higher level of comfort.
On time and comfortable great value for money

SukMaan Kong
SukMaan KongHobart, TAS
  • 19 reviews
  • 11 likes

Economy Class (MEL-BSB)

published

I have flown with RBA from Melbourne to Bandar Seri Begawan a few times now, with a toddler.
The air hostess are general very helpful and accommodating when i travel with a young child.
Their fares are very affordable compare to other international airlines flying in similar region.
Their flights in and out of Melbourne have been good, although they are known to change their routes (They were flying in and out of Brisbane a few years ago then changed that route to Melbourne). When they first started in Melbourne, the flight times were terrible (landing late at night, hence no connecting flights to our destination).
Good fare, good time.
Would like more variety of food

Very relaxing

published

Much better and cheaper than Qantas Premium Economy. The business class seats were very comfortable and the service prompt and friendly. Being able to use business class lounges especially Etihad at Heathrow was great advantage. I also liked the two stops which enabled me to stretch my legs. Would certainly travel on the airline again.
Comfortable, reliable, friendly

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Overall-Good

published

Recently travelled to London, Business Class. Service onboard was excellent. Only complaint was that onboard entertainment screen was not working from my husband's seat for the first two legs of our return flight from London to Melbourne. Staff tried to reboot system without success. Very punctual arrival and departure. Express services were excellent. Would definitely travel Royal Brunei again!
Value for money, friendly staff, punctual.

Great airline - will definitely use again.

published
Agnetes
AgnetesHobart, TAS
  • 9 reviews
  • 10 likes

Fantastic value in business class

published
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Questions & Answers

Ishpa S.
Ishpa S.asked

Hello, I will be flying to Dubai (RBA) to do my internship at UAEU. My friend and I have different fare type (booking class), so is it possible for us to seat together when we both check in together?

1 answer
Jerry J
Jerry J

Upon check in they will usually oblige and let u seat together. All depends how busy the flight will be for the sector. Good luck!

roie
roieasked

hello
If I take alcohol on board can I drink it on board? And will ant of it be confiscated in a stopover in Brunei - I'm going to London.
Also, How much alcohol can be taken in check-in luggage please?

1 answer
Jerry J
Jerry J

Firstly, u cannot get through the gates before boarding. Your bags are checked by border control and if u succeed then air crew could confiscate your alcohol i guess it's a mark of respect.

Mag's K.
Mag's K.asked

I have not selected a seat for my wife.....Do i have to do this or will she just get allocated one.

1 answer
Jerry J
Jerry J

U can book seats together 24 hour prior to check in online.

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