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RSPCA Pet Insurance Basic Accident Only Cover

RSPCA Pet Insurance Basic Accident Only Cover

4.3 from 55 reviews

Reviews

Review distribution

5 star
36
4 star
11
3 star
2
2 star
2
1 star
4

Mikayla

MikaylaGreater Melbourne (Outer), VIC

Never knew how worth it this was until I needed it!

published

I have been paying pet insurance with RSPCA for 3 years now and I remember being very easy to set up. I always felt it was pretty good value for what it covered, even at the most basic level. I just recently lodged a claim online for my dog and got approved and funds transferred to my account within 5 business days! it was so quick and easy and now I am so thankful that I had insurance.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers

Peppy

PeppyGreater Melbourne (Outer), VIC

  • 3 reviews

suits my needs better than long term current insurer

published

Policy good,easy to set up. Irene was extremely helpful and informative. Explained my options well. After many years with current insurer whose annual increases were astronomical, your costs were quite reasonable considering my dog is getting on.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Rawinia

RawiniaGreater Melbourne (Outer), VIC

love it very fast and effective response back

published

This is a good policy value for money for my dog and very easy to set. Only just started with this company. And will stay with this company in future.

Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Carolyn

CarolynSydney, NSW

Ok service

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Carolyn,
Thank you for reaching out to us. Customer feedback is extremely important to us especially because they provide us with opportunities to improve. I have sent you a private message to obtain further information.
Kind regards,
Jessica


Lisa

LisaMid North Coast, NSW

very good

published

RSPCA insurance is very good however i would like to have the option of being covered for dental as this is a regular and expensive procedure. claims are paid in a reasonable period of time

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Abigail

AbigailSydney Surrounds, NSW

Efficient and necessary, just wish the cost covered teeth too.

published

I am happy with the service. For the cost, it would be really great to have more services like teeth clean say every 2 to 3 years. Holes etc would be extra, but a standard clean would be really welcome. Being flexible and changing the standards would be excellent.

Value for Money
Transparency
Customer Service
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Abigail,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to enhance the services that we provide to our customers and your feedback will assist with this.
Kind regards,
Jessica


best thing I have done for my animals

published

this is the first pet insurance I have ever taken out and
am so pleased I did, as it is an excellent way to help looking
after your animals that mean so much to you and specially being
a pensioner

Value for Money
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Cindy,
I am thrilled to hear that we can provide you with the peace of mind, knowing that your pets are covered. Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Jessica


Simon

SimonGreater Melbourne (Outer), VIC

Great Insurance - Great Cover

published

The policy has been great value. After two years of no claims, we unfortunately had to make one. RSPCA were helpful and understood our position and paid out the claim.
We couldn't be happier

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

GET PET INSURANCE

published

Great old mate who helped me was bang on. Good value love the RSPCA. Insure your dog you mutt! Why wouldn't you. It's less than a cup of coffee DO IT

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi John,
Welcome to the RSPCA family. It is our pleasure to be able to offer you cover suitable to your dogs needs. Thank you for taking the time to share your experience with us.
Kind regards,
Sharon

Ian Luke

Ian LukeSouth East Queensland, QLD

  • 2 reviews

Decent cover, lacked communication

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

ljowen

ljowenSydney, NSW

  • 7 reviews

Customer service seriously lacking

published

I had 2 pets with RSPCA pet insurance and tried to add a third. When I went to make a claim for third they had no record of the addition or my call (even though I can see it on my phone call history) so I was unable to claim. I then organised insurance for all 3 pets elsewhere and when I called to cancel policy got put through to ask how I would rate the call rather than put through to the appropriate person (after an extended time on hold).

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
ljowen
ljowen

William W.

William W.South East Queensland, QLD

Pet Saver

published

This accident only policy for our dog, Siaana, was exactly what was required for a energetic young pup.
Being young it was only a matter of time before she had a accident, and sure enough she had a minor accident, So for her the policy is good value and very easy to set up.
We had too lodge a claim after only two weeks of taking it out and after all the documents from the vet was submitted the claim was resolved in a very short space of time and yes we did get 80% back. So i am very happy with our decision to take it out

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Martin M

Martin MGreater Melbourne (Metropolitan), VIC

  • 2 reviews

A complete waste of money!!!!

published

I've had this policy for years and never claimed until my pets were over 10 years old.. and guess what? They are not covered. So if you have an old pet don't use this pet insurance.....it's useless. Also they don't cover for emergency cover unless you have the top cover and of course your pet is between 8 months to 9 years old. Once again and complete rort. This insurance is putting a bad name of RSPCA.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Martina

MartinaSouth-Eastern Region, NSW

Awesome experience and so impressed with how quick you pay! I just wish you insured horses!

published

So easy and quick for claiming! Wish you covered horses! Takes the stress out of a difficult situation and so easy to lodge a claim, like having profiles on each pet!

Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Edward

EdwardSouth East Queensland, QLD

Good cover

published

Good value.
Easy to make claim. All claim work done without paper.
Very fast response to the lodgement and cheque in mail in 2 weeks..
Had policy for 3 years.
Would recommend to friends.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Rae

RaePenrith

  • 2 reviews

All claims were immediately rejected despite being valid

published

I have been with RSPCA insurance for over 2 years. Each time I lodged a claim it was immediately rejected - the date of the letter being the same date I lodged the claim. The claim would then have to be reviewed and would be validated as being correct under the terms of the policy and paid out. Speaking to operators who do not speak English well was very frustrating and the whole experience woefully disappointing and annoying. Anthony in Customer Service was the only good to come of the whole debacle. I would rather pay interest on my credit card than give any more money to (Hollard) the underwriters of this insurance. And not much goes to the RSPCA anyway, I am better off giving them a donation directly.

Value for Money
Transparency
Customer Service
Claim MadeYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

So glad for pet insurance!

published

I feel that the ACL cover amount could be higher as the procedure cost almost $5K.
The claim it self was dealt with accordingly. I have been with RSPCA pet insurance for 2 years.
Thanks

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Bad customer service

published

Since seeing the tv ad on Thursday the 7th (after 6pm) and simply just wondering how much it was, I have been rung over 10 times (thankfully none over the weekend). I have not answered once as I do not answer numbers I do not recognise however googled the number finding out it was RSPCA.
Customer service tip from me:
Ring ONCE, leave a message saying who you are, number to call back etc
If they answer or ring back, FANTASTIC! If not, do not continually ring them because frankly, it is annoying.

Customer Service
Claim MadeNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Daniella

DaniellaAustralian Capital Territory

  • 3 reviews

Old dog rights

published

I find it a bit silly you don't cover old dogs over the age of 9. The only cover you give them is accidents only. I have been pretty lucky with my dog and have only needed a surgery now to remove a cancer lump she is 14 years old. Give old dogs rights haha. Otherwise I find it easy to communicate and fair cost for insurance when I was with you guys.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Daniella,
Thank you for your feedback. Keeping an open dialogue with our customers is how we improve the service we offer, and your feedback will assist with this.
Kind regards,
Sharon


Thomas

ThomasNorth-West & West coast, TAS

Excellent service

published

Quick and easy to access operator was excellent all details were explained and easy to understand the application was very simple everything was done over the phone and completed within a few minutes couldn't be better

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

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