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RSPCA Pet Insurance Economy Accident & Illness Cover

RSPCA Pet Insurance Economy Accident & Illness Cover

4.4 from 271 reviews

Reviews

(206)
(30)
(8)
(2)
(25)
  • Value for Money
    4.2 (204)
  • Transparency
    4.4 (197)
  • Customer Service
    4.4 (203)
Jacqueline

JacquelinePerth, WA

I’m so relieved to have this cover for Jayjay.

published

I’m really happy with this outcome and it was such a pleasant exchange. It was really easy to set up and I Understood clearly the parameters. The young lady was patient, respectful and thoroughly knowledgeable.

Claim MadeNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Andy

AndySydney Surrounds, NSW

Excellent

published

Very professional, friendly and attentive service.

Good value for policy and simple transaction over the telephone to set up. All complete within a few minutes.

Thank you and would recommend to others.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Christine

ChristineSouthwest, VIC

I don’t know as of yet

published

I don’t know as yet haven’t started with it yet will let u know when I have started payments the operator was very good I was very happy with the consutation

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

The reviewer stated that an incentive was offered for this review

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Customer service is useless

published

Trying to activate my account. Email sent. No email in my account at all. Phones shut off. I am now stuck at a loss of money until god knows when.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
3 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Caitlin
Caitlin

Claim has been submitted but now I'm receiving a text that it will take longer than usual to process. Can you advise on how long this will take? Due to recent circumstances we can't be out of pocket that much for long.

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Stephanie

StephanieGreater Melbourne (Metropolitan), VIC

Still awaiting a phone call about our service

published

RSPCA has hung up and not returned our phone call regarding our policies or investigated complaint. Not impressed with this service. It would be nice if this could be rectified.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Bee.A

Bee.ASouth East Queensland, QLD

  • 2 reviews

For an accident waiting to happen, this is the perfect cover.

published

Vet was able to log the claim directly with RSPCA, which made my life easy. The claim was dealt with quickly with regular updates I recommend people add bank details before the claim is approved so thclaim is paid by EFT, otherwise get a cheque.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Great service

published

My dog was sick didn't have to get explanations from doctor like before we just wrote what happened and submitted my invoice from the vet and got paid the following week

Thanks for your service

Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
James

JamesNorthern Region, NSW

  • 2 reviews

unfair

published

i recently applied for R.S.P.C.A dog insurance And due to being NOT notified of un-payed fee's to Woolworths pet insurance of which i was not notified of ;The RSPCA has refused my application ,when i would have been accepted by RSPCA i was going to cancel the Woolworths insurance Not Happy neither is my dog ,Thanks a lot

Claim MadeNo
3 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
James
James

i will not be going back to Woolworths as they do not correspond with customers; that is why i was going to change to RSPCA as they do

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi James,
Thank you for your reply, if you can please reply to my private message with your details, I will pass this on to one of our team members who can reach out and discuss this further with you.
Kind regards,
Alisa

Bianca

BiancaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Extremely happy with the service and the cover I have received. Amy was amazing and very efficient

published

I am very happy with the service and information I received. It really assisted in making the right decision for me. It was vet to set up. Someone followed with me to ensure I got the right cover and information.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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First time being insured with RSPCA Insurance. Sounds good.

published

Seems like good value and as i have previous dealings with the RSPCA i thought i would give their insurance arm a try. Brittany was great to deal with. Very friendly and knowledgeable. If i do have to claim, can only hope they are as good as they sound.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Tash

TashMetropolitan Adelaide, SA

  • 2 reviews

Good customer service

published

Easy to set the policy up. Lily who I spoke with was clear and concise. Haven’t needed to claim against the policy to date though, so can not confirm it’s reliability.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Tash,
Thank you for writing your lovely review. I'm delighted to hear you received great service from Lily and that your policy was set up with ease. We appreciate you taking the time to share this with us.
Kind regards,
Alisa

Hiri

HiriSouth East Queensland, QLD

Really Great Coverage

published

Affordable value and easy to set up.. customer service rep was great at explaining the product too. Very comfortable with signing up knowing my pet will be looked after well.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Peachy

PeachyCentral West, NSW

  • 2 reviews

I haven't had to use it yet, but at least I have peace of mind

published

Policy is good value for me as I'm a single parent on a pension. Was very easy to understand and put in place. The policy suits my budget really well.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Elissa

ElissaSydney, NSW

I switched because the rep was so lovely!

published

I had signed up for another provider and she was so helpful, engaging and knowledgable that I switched over even though it will take extra time to go back and cancel the other one,

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Elissa,
It's wonderful to hear of the great service you experienced with one of our helpful team members. We appreciate you taking the time to share this with us and welcome to you to our RSPCA family!
Kind regards,
Alisa

Deirdre

DeirdreSouth-Eastern Region, NSW

Accident only policy

published

The accident only policy for my three dogs was easy to set up and inexpensive. I have made claims and they have been met, paying out 80% of vet expenses. I feel this policy is really good value for money. I am very happy with the service I have received from the RSPCA.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedYes
Number of Pets3 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Jillian

JillianMurray Region, NSW

Very good service

published

Easy to join up. Claims are dealt with quickly. I have just started my third year with RSPCA Insurance and I am very happy with the service. I would recommend this for your peace of mind.

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

very good

published

apart from leaving a message and never receiving a call back, when i lodged the claim online, it was easy to do and i received the benefit quickly. within a week

Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Jason Smith

Jason SmithGreater Melbourne (Outer), VIC

  • 2 reviews

Great service and great value

published

Recently rescued an American Bulldog and called RSPCA for a quote. Very friendly staff and great value on our policy. Would recommend RSPCA for a policy. Also with this policy it is for the life of our dog not a certain age, so peace of mind she will always be covered.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Good service

published

Good service from Felix and he was knowledgeable and friendly. He explained everything clearly. He also made it personal to me and my dog . I also enjoyed hearing about his dog a similar breed to mine

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Lesley,
What a wonderful review! I'm delighted to hear Felix was able to provide with a knowledgeable and informative service to arrange cover for you and your dog. Thank you for taking the time to share you lovely review.
Kind regards,
Alisa

Emma

EmmaMetropolitan Adelaide, SA

Amazing service

published

Only been with u since April. So easy to set up and no time at all to receive completed claims. I was amazed and so happy with how quick it was

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Questions & Answers

Helen B.

Helen B.asked

Economy Accident & Illness Cover

Hello, my 3 year old dog is going to the vets for x-rays next week to see if she has hip dysplasia. (showing symptoms) Will she be covered if the vet advised a hip replacement?
many thanks.

3 answers
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Helen,
Thank you for taking the time to reach out to us with your query and I hope that your pet is doing well. I would like to arrange for one of our team to contact you to discuss this directly to confirm policy specifics. I have sent you a private message to obtain further information.
Kind regards,
Jessica

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Helen,
Thank you for providing us with your details. I understand that a member of our team has been in contact and assisted with your query. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Jessica

Helen B.
Helen B.

Hi, Jessica
Yes, thank you for your quick response and from your team. You all have been very helpful in my inquiry
Kind regards :)

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