I can see that my Pet Pooches are very lucky to be covered by the RSPCA Pet Ins. along with the E A & I C.
* Was very easy to set up with The RSPCA Pet Ins.
* Haven't lodge a Claim yet.
* I have enrolled my Pets Pooches with The RSPCA Pet Insurance on the 15th October 2019.
Very easy to claim with our reliable vet. However, find it odd that money appears in bank account before being notified by email/post that it was successful. If unsuccessful I would want to know why, and expect appropriate feedback.
It gives you peace of mind for your pet
The economy package was easy to organise and covers most important things you might need for your pet. Also your helping other animals with your policy money and thats a great part of it.
- Verified customer
Well worth it
Rspca insurance has never let me down , my big girl had 4 ops (2 with a specialist) over a 6 year period which if she hadnt been insured i would not have been able to afford those surgeries and she wouldnt have been with us for the past 6 years ,even with her passing ,they sent condolences and cancelled premium without having to go through more pain and sadness explaining it to them ,my next dog will also be insured with them as i tend to choose breds more prone to injury through misadventure and genetic traits .
Just what I was looking for!
Application process was fantastic, spoke with Lily and she was so helpful! Thanks for making it an easy process and providing our pets with cover. Would highly recommend this company!
Looking forward to having my dog covered
I have just started my pet's Insurance with RSPCA. I am very happy with the policy and it was very easy to set up. I am looking forward to a long relationship with the RSPCA.
My cat was covered by Medicare Pet Insurance for a few years - I subsequently transferred my cat (and other pets) to RSPCA pet insurance - was told since theyve always been under insurance cover there would be no issues. Now my cat became ill with heart failure and the RSPCA refused to pay out!? Pre existing condition they said because he had a heart murmur. WTH. Cat has always had pet insurance. I wouldnt have switched knowing this. Total con and lie. Will be writing to industry ombudsman, fair trading and my govt rep. This industry needs serious oversight.
Thank you for making the process of signing up for pet insurance understandable and easy. Being phoned to walk through the policy's benefits and limits was very helpful. You also made starting the policy quite easy and promptly emailed me all required documents.
I found the person I spoke to on the phone very informative and good natured. She was professional and showed a genuine care for our pets! I never felt rushed into making a decision. Highly recommend!
Necessary evil when you love your pets.
The policy covers our needs. At the beginning was hard to use it due to our pets were imported from Chile, so, there wasn't history to tell the claim department. We understood that there's a procedure to follow and a learning curve to the both of us, meaning your claim department and us. From the moment that came clear, everything has been easy. We had a good couple of claims and they went through in a few days without issues.
Never heard of if you cancel your policy that is list as having a refusal or cancellation ofa policy
Was previously with rspca and because i changed to another co they now list is as a refusal or having cancelled insurance. So whats the point in them offering you to rejoin them if they refer the policy.
Insurance refund and accountability was fast and effective. The ability also to do the claim on line definitely speeds up the process which is also a great benefit. The system notifications to let you know claim is being done is also good.
RSPCA Pet Insurance
It was easy to obtain policy and easy to make a claim whilst at the vet. Never heard back regarding my claim after 2 weeks....just received this survey form. Commenced insurance January 2019
Excellent policy great value for money
I am very happy with the policy - excellent and prompt service for my claim - would recommend the insurance to others. Easy online services to use & the representatives are always helpful. Mandy
Always helpful and easy to deal with.
Efficient in keeping you informed of how your claim is progressing. Easy to set up policies for my two dogs. Been with RSPCA for at least 6 years.
Excellent cover with a great price
Easy set up, did it all on the internet & RSPCA got back to me straight away, unlike Pet Ins Australia who didnt get back & were uncontactable by phone or internet
response time on claims excellent with very good customer service
claim procedure is easy online. claims processed within 1 week. phone support is courteous and provides solutions. consultation claim limit of $300 was used quickly with specialist visits, however the limit is advised when choosing cover. Very thankful that we took cover for our pup, eases the financial worry when things go wrong.
Cover and value excellent
Good value for money and cover.
New customer to Insurance Company
No claim as yet lodged
Chose RSPCA due to partial of our premiums go to helping the association and pets. Great cause.
Great customer service
I spoke to Madison on the phone to set up a new policy for my new puppy. She explained everything clearly so I understood what I was signing up for. She answered my questions very clearly as well. Very happy with the service she provided and I love that some of the money goes back to the RSPCA!
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|Contact Number||1300 881 492|
|Annual Benefit Limit||$11,000|
|Amount of Vet Bill Covered||Up to 75%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||$1,000 (you must be the sole carer and hospitalised for 5 or more consecutive days)|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||$2,600 (6 month waiting period - can be waived)|
|Waiting Period for Illness||30 Days|
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