Easy to compare, Easy to set up
We have a 9 week old pup and have been comparing the market for the past 2 weeks, RSPCA has consistently come back number 1 when you look into the detail. Easy to apply on line with a 30 day cooling off period. I made phone enquires last week I had no pressure from any one and this week made my decision once comfortable.
Great service and timely processig of claim
I have been with RSPCA for over 5 years and this is the first time I have had to make a substantial claim for surgery related. The claim was processed and in my account within 1 week and couldn’t be happier with service. Will be continuing cover with RSPCA for many years to come.
Valuable Part of the Family
Very easy to setup, this is my first time using RSPCA insurance. The consultant was very friendly and professional and explained everything very clearly. The policy is very good value
Good but I would prefer direct deposit refunds rather than cheques.
It was a reasonable process but it can be a bit longwinded for new claims.I was required to submit info on every vet my dog had ever attended,which seemed a bit unnecessary to me.
So very grateful!
After about a year of having our two cats insured, our youngest ingested a 'googly eye' (we found this out after lots of vet investigation!). Ultrasounds, X-rays, and eventually a major emergency operation was needed. I was feeling very stressed not knowing exactly what this was going to cost us. Unfortunately, the cat who looked as though it was on the mend and sent home from the vet on Friday rapidly went downhill over the weekend necessitating a visit to the emergency vet which comes with emergency kind of prices. ouch! We had by the en...d gotten to around $7000 in vet bills over 5 days. Thankfully we had taken out pet insurance and knew that the type of treatment our kitty had was covered under our plan. We ended up being around $1500 out of pocket which is fantastic. We love our cats dearly and could not have denied this one a life saving operation. The payments back to us were made very promptly and seamlessly between the vets and RSPCA and we are so so relieved that we have it. It is certainly worth it. Do make sure you read the conditions carefully though as there are many things not covered but we were in luck this time! We were also impressed that there was no excess to pay. Thanks RSPCA!
Exactly what i was after when i was researching pet insurance was
Was exactly what I was after and was extremely easy to set up.
Portal was easy to get operational and has all the information i require. New member came from another insurer
Peace of mind for our dog
I feel the policy great value. Hayley who took my call was very helpful and explained the policy in detail and was a pleasure to deal with. This is my first pet insurance. I have therefore not lodged any claim.
This level of cover will be appropriate for my pet’s requirements.
Yes this new cover for my kitten was easy to set up with no complications. I was pleased that the RSPCA provided a large selection of payment
options. Very easy to complete.
I would recommend this to everyone
I find this product easy to use and gives me so much peace of mind. I have made two claims and was extremely satisfied both times. I would recommend this product to others.
19% annual premium hike!
I insured my dog as a puppy and at first renewal my premium was raised by 19%! The customer service agent said this was due to the dogs age (15 months!) Breed (Cavoodle- not known to have health problems according to vetinary advice) and Vet increases ( our vet has increased 2020 prices less than 3%) its a complete shake down, got cheaper quotes in 5 minutes, this commercialisation of such a trusted brand is shameful- oh and we never claimed a cent!
This company will happily take your money but when it comes to paying will have you jumping through hoops only to reject your claim based on whatever excuse they can find not to pay you.
So far so good
Compared to other policies in the market this was good value. It was simple (thank you!) And fairly comprehensive with only a few exclusions. The quotation and application process was easy and painless.
Time will tell!
After an online comparison with other companies we decided on RSPCA Pet Insurance for our puppy. The 3 insurers we were seriously looking at are all underwritten by the same company, so the decision came down to cost. Easy to arrange. Yet to make a claim.
Was a smooth process
Was very hesitant at first to get coverage but after our dog had an accident was well worth it! Reco to anyone with a pet to take up pet insurance.
- Verified customer
Offers adequate cover
Good value and easy to set up
Claims are resolved quite quickly, We haven't claimed very often
The policy is more that 7 years old, the dogs covered will be 8 yo in May 2020
Fast and prompt service
My dog had an accident and i was not sure if I could claim, so I just checked the website attached my invoice, a copy of the vets notes, so easy, i received a confirmation email, and within 10 days the money was in my account. Fantastic service.
Every pet owner needs this
Only thought about pet insurance too late for Tom (too old at 9yrs)) but ok for Tilly - it has been a Godsend, it was really easy to set up and I have been really impressed with the efficiency and speed that my claims for Tilly have been processed. I have had RSPCA Pet Insurance for 6+ years.
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