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RSPCA Pet Insurance Economy Accident & Illness Cover

RSPCA Pet Insurance Economy Accident & Illness Cover

4.5 from 239 reviews

Reviews

(182)
(28)
(7)
(2)
(20)
  • Claim Resolution Time1-2 weeks (56) · <1 week (50) · 2-4 weeks (30) · 1-2 months (8) · 3+ months (3)
  • Claim ApprovedYes (133) · No (11)
  • Incentivised Review Yes (1%) · No (99%)
  • Transparency
    4.3 (173)
  • Customer Service
    4.4 (178)
  • Value for Money
    4.2 (179)

Donna

DonnaSouth East Queensland, QLD

Easy to compare, Easy to set up

published

We have a 9 week old pup and have been comparing the market for the past 2 weeks, RSPCA has consistently come back number 1 when you look into the detail. Easy to apply on line with a 30 day cooling off period. I made phone enquires last week I had no pressure from any one and this week made my decision once comfortable.

Value for Money
Transparency
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Amazing

published

RSPCA pet insurance helped us in our time of need. Our dogs vet bills totalled $8700 in just over a month and the insurance paid out. Without them we would have been stuck.

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Great service and timely processig of claim

published

I have been with RSPCA for over 5 years and this is the first time I have had to make a substantial claim for surgery related. The claim was processed and in my account within 1 week and couldn’t be happier with service. Will be continuing cover with RSPCA for many years to come.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
Karen

KarenMetropolitan Adelaide, SA

  • Verified customer

Great thank you

published

It was fine just signed up, so obviously have not used it as yet. Lady was very nice and sweet. I asked for all information sent to my email address and it was there when I got off the phone.

Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Karen,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica


Romaine

RomaineGreater Melbourne (Metropolitan), VIC

Valuable Part of the Family

published

Very easy to setup, this is my first time using RSPCA insurance. The consultant was very friendly and professional and explained everything very clearly. The policy is very good value

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Colleen K.

Colleen K.Perth, WA

Good but I would prefer direct deposit refunds rather than cheques.

published

It was a reasonable process but it can be a bit longwinded for new claims.I was required to submit info on every vet my dog had ever attended,which seemed a bit unnecessary to me.

Value for Money
Transparency
Customer Service
Number of Pets3 pets
Pet Type(s) InsuredCat and Dog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

pushed for time

pushed for timeSydney, NSW

  • 3 reviews

So very grateful!

published
Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Geoffrey

GeoffreyPerth, WA

  • 2 reviews

Exactly what i was after when i was researching pet insurance was

published

Was exactly what I was after and was extremely easy to set up.
Portal was easy to get operational and has all the information i require. New member came from another insurer

Value for Money
Transparency
Customer Service
Number of Pets3 pets
Pet Type(s) InsuredCat and Dog
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Geoffrey,
Welcome to the RSPCA community. I am delighted to hear this policy is exactly what you were after, and you found our portal easy to navigate, as well as informative. Thank you for sharing your experience.
Kind regards,
Sharon

Antonia

AntoniaSydney, NSW

Peace of mind for our cat Murphy

published

Yes this new cover for my cat Murphy was easy to set up and very straight forward. I was pleased that the RSPCA provided a large selection of payment options.

Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Antonia,
Welcome the to the RSPCA community. It is our pleasure to provide suitable cover and peace of mind that Murphy is protected for the unexpected. Thank you for sharing your experience.
Kind regards,
Sharon

Kerrie

KerrieSydney, NSW

Peace of mind for our dog

published

I feel the policy great value. Hayley who took my call was very helpful and explained the policy in detail and was a pleasure to deal with. This is my first pet insurance. I have therefore not lodged any claim.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

This level of cover will be appropriate for my pet’s requirements.

published

Yes this new cover for my kitten was easy to set up with no complications. I was pleased that the RSPCA provided a large selection of payment
options. Very easy to complete.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Kirsten

KirstenNortheast, VIC

I would recommend this to everyone

published

I find this product easy to use and gives me so much peace of mind. I have made two claims and was extremely satisfied both times. I would recommend this product to others.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Kirsten,
It is our pleasure to provide you with cover suitable to your pets needs and peace of mind your pet is protected of the unexpected. Thank you for sharing your experience and for your recommendation.
Kind regards,
Sharon


Richard Porter

Richard PorterSydney, NSW

19% annual premium hike!

published

I insured my dog as a puppy and at first renewal my premium was raised by 19%! The customer service agent said this was due to the dogs age (15 months!) Breed (Cavoodle- not known to have health problems according to vetinary advice) and Vet increases ( our vet has increased 2020 prices less than 3%) its a complete shake down, got cheaper quotes in 5 minutes, this commercialisation of such a trusted brand is shameful- oh and we never claimed a cent!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
3 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Richard Porter
Richard Porter

This matter has been successfully resolved to my satisfaction and I remain an RSPCA customer

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Richard,
Thank you for your reply. I am pleased to hear that you will be remaining a valued customer of ours and your query has been resolved to your satisfaction.
Kind regards,
Sharon


Don’t bother

published

This company will happily take your money but when it comes to paying will have you jumping through hoops only to reject your claim based on whatever excuse they can find not to pay you.

Value for Money
Transparency
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

So far so good

published

Compared to other policies in the market this was good value. It was simple (thank you!) And fairly comprehensive with only a few exclusions. The quotation and application process was easy and painless.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Time will tell!

published

After an online comparison with other companies we decided on RSPCA Pet Insurance for our puppy. The 3 insurers we were seriously looking at are all underwritten by the same company, so the decision came down to cost. Easy to arrange. Yet to make a claim.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Chantelle

ChantelleSouthwest, VIC

Was a smooth process

published

Was very hesitant at first to get coverage but after our dog had an accident was well worth it! Reco to anyone with a pet to take up pet insurance.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Kevin

KevinSydney, NSW

  • Verified customer

Offers adequate cover

published

Good value and easy to set up
Claims are resolved quite quickly, We haven't claimed very often
The policy is more that 7 years old, the dogs covered will be 8 yo in May 2020

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim DateDecember 2019
Claim ApprovedNo
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

David D.

David D.Metropolitan Adelaide, SA

Fast and prompt service

published

My dog had an accident and i was not sure if I could claim, so I just checked the website attached my invoice, a copy of the vets notes, so easy, i received a confirmation email, and within 10 days the money was in my account. Fantastic service.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

WendyH

WendyHPeel, WA

  • 2 reviews

Every pet owner needs this

published

Only thought about pet insurance too late for Tom (too old at 9yrs)) but ok for Tilly - it has been a Godsend, it was really easy to set up and I have been really impressed with the efficiency and speed that my claims for Tilly have been processed. I have had RSPCA Pet Insurance for 6+ years.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
5 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
WendyH
WendyH
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi WendyH,
Thank you for your reply. I will forward your details to a senior team member to discuss this further with you.
Kind regards,
Sharon


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