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Trusted name and a great organisation
Policy was great value and very comparable - especially with a discount for 2 pets. I am a new policy holder and found the process very easy to understand and complete online. Great to know that a portion of my premium for the first year will go toward the RSPCA and their many worthwhile projects.
I have never had a problem making claims. I get back what my plan allows. The claims process is easy and efficient. I believe RSPCA represents good value for money.
I have never had any trouble claiming from RSPCA pet ins. This is my second dog with them. The claim does not take long to receive with money put back into my account fast
Best ever pet care
love RSPCA insurance quick easy and they look after the pet and the owners they really looked after us as our dog is part of our family so thank you
Best decision I ever made
Unfortunately had to make a few claims, they were handled quickly and efficiently. By the time I received the notification the refund was already in the bank. I took out my insurance the same day I received my puppy. The best money I've ever spent.
Had the Policy for almost 15 years now. It is a shame that the Policy increases in cost every year my dog gets older, so in that regard I don't find it good value. I feel you should have a cut-off point say 10 or 12 years where premiums don't increase after that.
I have lodged lots of claims over the years and they have always been handled efficiently, refund is in the bank within a week.
Been with RSPCA Pet Insurance for almost 15. I had two dogs insured, one passed away 2 years ago.
Don’t bother with it
We had the ULTIMATE level of cover, which you would think included everything...we found out that it doesn’t when our puppy recently passed away as a result of an accident, and when looking to claim his cremation costs we we were told that was only an “add on” optional extra that we didn’t have
At no point during the sign up process for the policy was this made clear or apparent at all, and while the support rep was well intentioned they were otherwise useless, only after going through a bunch of automated prompts to enter details most of which the system couldn’t accurately recognise
Will never use RSPCA again for another pet
Really great service, the claim is in my bank account within a couple of days. Wonderful for my older dog, who has a few health issues, I have peace of mind that he will be able to receive the best care.
I have been waiting for a claim to be progressed for 3 months.
I have had to contact them serval time only to be told they required more information. I then provide the information and wait with no reply. I then call back only to be told they received the information but they require something else. This has happened three time with still no insurance pay out.
None of the information was ever ask for for upon taking taking out the policy???
I seems like this is a standard procedure to avoid paying out claims. I will be requesting for a full refund for the whole time of the policy and moving to a different insurer.
Avoid this hassle and go with someone else.
Love ❤️ it
Yes it was easy to set up and saved me a lot of money .and Carrara animal and vet hospital on Gold Coast is 5 star .highly recommend, great care and service
Ideal For My Fur Baby
Have been with rspca now for years great service. Every time I do a claim it is resolved quickly and the money is in my account pronto keep up the good work
Well priced and good coverage compared to other providers.
Service provided was great. There was sufficient and detailed information to help make the right choice about the policy for my pet. Service assistant was not over pushy or forceful about making the sale.
Unacceptable Claims Speed
EDIT: 'Claim was put through and money returned to my account yesterday. The following review still applies.'
Honestly ridiculous waiting period to receive money back (there's another reviewer here that I can see has the same issue).
3.5 weeks since submission of the claim and I still haven't received my refund - called RSPCA for the second time and no progress had been made since my first call. Apparently you need to submit documents regarding your pet's vet history, which I was told twice from two different vets isn't information they supp...ly to you as the client. Any reason this is being asked for by RSPCA? It seems like this instrumental part of the claims process, which I'm assuming you do on a fairly regular basis every day might've popped up as an issue before (see the attached photo). Alongside of that, their communication on the progress of your claim is pretty whack - emails that bear no resemblance to the point that your claim is actually at - which for me was dead in the water until I called. I should also add that I wrote two email asking for a please-explain to their general enquiries, both of which were ignored. I hate writing reviews, but when you pay for a hospital visit outright and then accrue interest on a credit card because claims officers/RSPCA's business structure doesn't prioritise expediency - you can understand why my first negative review might be written. Advice to potential clients: don't rely on quick refunds from RSPCA (and honestly this might apply for other pet insurers too), take the offer for paying off visits step by step (if the vet offers that) and then deal with those smaller claims after the fact so that you don't get hung out to dry.
Great service call
Called to enquire about policy. Very friendly operator answered most questions, flexible with calling arrangements. Flexible payment options and cover options. Easy to upgrade at a later time point!
Look fwd to my time with RSPCA
First time Pet insurer
I have been with RSPCA pet insurance for 1 year and claimed twice, they were fast and easy to deal with. So far very happy. I have never insured any pet before and wish I had!
Great peace of mind at an affordable rate.
Easy to deal with and quick turn around on claims.
We’ve been with RSPCA for 3 years now and never had any issues.
Stick with a company you can trust to look after your loved ones.
A good value policy, Vet does all the clam work. I have been with RSPCA pet insurance since I got my dog/mate about 5yrs ago. Very Happy Chappy with everything ✔
Have been with RSPCA insurance for past 3 years, had a few claims but have not encountered any issues. Always got communication as to where the claim is at and if more time may be needed to sort it out.
It's certainly helped with our expenses!
Whilst understanding claims take a little while to process, once processed we quickly received the reimbursement.
We've been with RSPCA for five years now, ever since we picked up our rescue cat, Bridgie.
During my dog’s recent and prolonged vomiting and diarrhoea, rspca insurance has been very helpful. Response to my claims made by the vet has been efficient, with email acknowledgment of the claim in a day or two, and refunds helped to defray high expense of vet bills.
|Annual Benefit Limit||$11,000|
|Amount of Vet Bill Covered||Up to 60%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||$500|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
|Condition Limit||$2,000 per condition (General Accident & Illness Cover only)|
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