Reviewer Photos & Videos
Pretty expensive but need to have it
Most recent claim settled very quickly although there were two invoices and only one was settled until I asked about the second one. Overall happy with the service and speed
Ease of claim
Good value, 1st claim in 8 years, fairly quick and easy to submit claim and receive payment, reasonable monthly payment deducted from account, online portal easy to use when submitting and checking claim
Such great help and fast response
I had to call a few times before I submitted a claim to make sure I was covered. The vet was able to lodge 95% of it from their end then I submitted a 5 min claim on their portal and had the approval and reimbursement with days. Great work
fabulous customer service
I've just signed up for this policy. The customer service was exceptional. Jane in Sydney was very personable and answered all my question in a clear concise, genuine way - not like she was just trying to sell me on a product.
Really Difficult to Contact
Our Dog passed away on 12the of March and call them to cancel the policy and try get refund. Every time they drop the call and no refund. Terrible service
Simple, clear and quick
Policy fees were very competitive, the website was clear and easy to use, policy information was clear and easy to compare all policies at one time. Confirmation was received within 30 minutes.
Happy with the claim but lack of correspondence
I have been with RSPCA for over 2 years with our two dogs. Claiming process is easy, however we didn’t know we were receiving a refund/claim being processed as we receive no email from RSPCA
Sarah was amazing!
Sarah did such an amazing job helping me get pet insurance. I really appreciate her help, I hope you are able to show this review because both Bear and I would like to say thankyou! She was so lovely and did an amazing job at reading everything out to me and making sure it is clear for me to understanding.
Lady was very lovely to speak with. She knew all the information and was very informative. Not too expensive which is good as well. I would definitely recommend to family and friends.
Great Pet Insurance
My pet policy is good value and the process when making a claim is very smooth and easy. I would definitely recommend this pet insurance to my family and friends.
Very impressed with the cover
Very easy to lodge the claim
I have been the company for two years now and will definitely continue with them as it found it all quite easy and pleasant to manage
Saved my life
My dog developed staphylococcus and RSPCA have continually paid the bills and each new medication script. When in doubt the vet was able to let RSPCA know what was happening
Lucky to have this pet insurance , it’s a life saving!
It’s a good value and everytime I lodge a claim, I don’t need to wait for that long.. I’ve been in this insurance for the past 9 years and so far, I’ve got no regrets for choosing this pet insurance as it helps also those pets in RSPCA.
Yuki bet visit
This claim didn’t take too long to be paid out.
I have been with RSPCA Pet Insurance for 2.5 years. I have made several claims. Some paid out, some not
My claim was easy to submit . I was given constant feedback regarding the process. My claim was settled within a week.
I was very pleased with the entire process.
Thank you for being so helpful.
Always great service and support from RSPCA
Have been with RSPCA for nearly 9 years. I have lodged several claims and always have a good outcome. I'm a little bit unhappy that the premiums are so high and keep going up every year.
The policy is great value and easy to set up, claims were submitted by the vets and processed promptly.
We've had the policy for four years and very happy with it
1st pet insurance.
Just set up the policy over the phone, easy to understand and quick to set up details. Impressed with the service, hopefully will not have to use this insurance at all.
Stress free. Excellent service
I have had my Maltese x insured since she was 10 weeks old, she is now rising 11. Always had amazing service, even this year. My Mia has been very sick and there has been many claims. Having this insurance makes her being sick a little more bearable, as I don't need to worry about finding huge amounts of money. Thankyou RSPCA
Great valuable service
Very easy to set up and apply for cover. Easy to access further information and understandable. Really great value and simple to apply for a claim. Covers a wide array of ailments and possible issues with your pet.
|Contact Number||1300 855 150|
|Annual Benefit Limit||$11,000|
|Amount of Vet Bill Covered||Up to 60%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||$500|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
|Condition Limit||$2,000 per condition (General Accident & Illness Cover only)|
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