Too many hoops to jump through in order to get a claim processed.
Setting up was easy and its no problem taking my money but when you have to pay you make it very hard. There are way too many hoops to jump through to get a claim accepted.
Terrible - I’m thinking to cancelling my pet insurance as it’s such as waste of money.
Most claims are rejected with no real explanation why. It’s such a waste of money and feel it would be better spent elsewhere. My first claim took about 3 months to resolve.
The best insurer for our much loved furbaby
Our pet insurance has certainly been worth every cent. This is a wonderful company who have been compassionate and fully supportive whenever we have needed them for our French bulldog
Great consultant and SUPER simple to organise
Madison was great to talk to, very down to earth and knew what she was talking about. Was able to offer me the cover that best suited my pet and I. Setting up the policy was incredibly easy and straight forward and is great value.
payment by cheque
My claims seem to be paid fairly, as per my cover, so I have no problem with that. But why, when my premium is taken out by automatic bank transfer, does the RSPCA pet insurance pay me by cheque? There is only one logical answer to this, which is that they know a cheque, especially for a small amount, is unlikely to be banked straight away, and in the meantime, they keep the interest which accrues.
I'd like to suggest that I pay my premium by cheque, and see how they react to that, but I already know the answer.
Too much info
I found it difficult when repeatedly ask for extra info for a relatively small claim. Once I finally got the info from the vet I received the cheque. However I am considering cancelling the policy as I don't think it is good value for money and I don't see why you have to keep supplying vet notes etc. With other insurances you may have a medical at the time of joining but you don't have to keep providing. If I ensure a healthy dog and provide the vets assessment to say that at the time of taking out the policy then that should be that.
I got my first dog by myself and wanted to have insurance so if anything happen my boy would be okay. I had the best cover, most expensive and the first 3 years on that cover my dog experience a multitude of issues adding up to around $6000! Not a single dollar covered! So I changed to general accident cover. And again another $4000 in the last 2 years and nothing horrible customer service I paid around $3000 for basically the postage of letters declining my claims. Even my vet was horrified about the lack of care and service I have experienced!
You need to insurer your pets
The policy can be a little expensive.Was really easy to setup .Didnt take long when I lodge a claim.It was all on line which made it really easy .Been with RAPCA over a year
Not good value for money. Completely inflexible, have been with them for approx 16 years. Although easy to submit claims, the premiums are extortion, I pay more for pet insurance than I do my own health insurance. I wouldn't recommend.
I’ve made three claims this year - every claim was quickly processed. I am glad we are with RSPCA pet insurance - it makes dealing with a stressful situation so much easier.
Take a bow RSPCA Pet Insurance
I am an unashamed fan, we have made two claims, they were processed very quickly and was informed via text on each step.
I would have no hesitation in recommending RSPCA Insurance to friends, business associates and family.
Can't believe I haven't insured my pets in the past.
Can't believe how easy it is to lodge a claim and how quickly it is resolved. Now I know the process it is so easy...and great value. Have been with RSPCA Pet Insurance for 7 months and have made 2 claims, successfully. First pet we have ever ensured...no regrets at all. Thank you RSPCA.
Easy and amazing coverage similar to my own Insurance. Couldn't be happier, Vet chosen was able to process claim in house. Out of pocket funds was minimal, which was great at Christmas time.
The reviewer stated that an incentive was offered for this review
Very quick and easy to claim
Once I lodged the claim I had the outcome within a few days.
We have been insured the with RSPCA pet insurance for 2 years.
The policy was easy to set up and customer service was fantastic and very helpful.
Made a huge number of claims for my 2 dogs over the past 12 months and received over 50% of my bills back within 3 days of lodging the claim. Super easy online lodging, no investigations.
I purchased pet insurance through RSPCA when my dog was a puppy. I thought that I wouldn't ever use it, I was wrong.
The policy that I took out was very easy to set up. The cost is affordable, and has certainly come in handy.
I have lodged a few claims, which were promptly taken care of, no dramas at all.
I am glad we have this insurance, it has given me peace of mind for my dogs care.
Hoped not to have to use it, but when we did it has been terrific
My attitude to any insurance is that you don't know whether it is good value until you need to make a claim. In this instance, I'm very happy to recommend the insurance to friends and families. Lodging the claim was straight forward once the required documentation had been collected. The claim was cleared and paid into my account in a very timely manner. No fuss, straight forward and well explained.
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