You asked for feedback, this is it
I am writing on behalf of my mother who has impaired vision. She posted her claim, as a postal address was provided. The claim has still not been settled from September. On the 13th Dec, I phoned to speak to a accounts staff member as mum had received a letter saying the required information had not been received. I was told that as it was posted, there can be a long time to process. The staff member rang the vet whilst I was on the phone and said that the vet was sending them the information via email and it would be finalised within 7 -10 days. Mum has now received another letter saying the information has not been received,
False sense of security
I have been with Rspca for 3 or 4 years.
This was my first ever claim on my poor cat Angelo who was admitted to hospital from constant vomitting. It was an accidental injury!
I submitted my claim and no response a week later I got a message to say it was been adhered to, so initially I was happy!
9 days later no response ! I checked my portal daily to track my claim!
So I rang and a lady kept putting me on hold because she wanted to ask and double check which is fair enough !
She then told that they had already denied my claim! Yet how come I ...
|Annual Benefit Limit||$11,000|
|Amount of Vet Bill Covered||Up to 60%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||$500|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
|Condition Limit||$2,000 per condition (General Accident & Illness Cover only)|
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