??!
1 photo
RSPCA Pet Insurance General Accident & Illness Cover

RSPCA Pet Insurance General Accident & Illness Cover (page 2 of 2)

4.4 from 486 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

Read now
Buying Guide Banner

Reviews

  • Value for Money
    1.6 (18)
  • Transparency
    1.7 (17)
  • Customer Service
    2.0 (19)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (4)
    • 2-4 weeks (8)
    • 1-2 months (3)
    • 3+ months (3)
  • Claim ApprovedYes · No (22)
Previous
Next
Jennett

JennettSouth Australia

You asked for feedback, this is it

published

I am writing on behalf of my mother who has impaired vision. She posted her claim, as a postal address was provided. The claim has still not been settled from September. On the 13th Dec, I phoned to speak to a accounts staff member as mum had received a letter saying the required information had not been received. I was told that as it was posted, there can be a long time to process. The staff member rang the vet whilst I was on the phone and said that the vet was sending them the information via email and it would be finalised within 7 -10 days. Mum has now received another letter saying the information has not been received,

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time3+ months
Claim DateSeptember 2019
Claim ApprovedNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Leondra Corbett

Leondra CorbettPerth, WA

  • 2 reviews
  • 1 like

False sense of security

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Leondra,
We endeavour to provide excellent customer service and I am sorry to hear that this has not occurred on your recent contact with us. I have sent you a private message in regards to this.
Kind regards,
Jessica

Page 2 of 2
See all RSPCA Pet Insurance reviews

Questions & Answers

Sorry, there are no questions about RSPCA Pet Insurance General Accident & Illness Cover but you can read 49 questions about RSPCA Pet Insurance.

Get an answer from our members and RSPCA Pet Insurance representatives

Details

Compare all 4 RSPCA Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$11,000
Amount of Vet Bill Covered Up to 60%
Minimum Pet Age 8 weeks
Accidental Injury Cover Included
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded
Emergency Boarding Fees$500
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament ConditionsIncluded
Waiting Period for Illness 30 Days
Condition Limit$2,000 per condition (General Accident & Illness Cover only)
Compare all 4 RSPCA Pet Insurance

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.