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RSPCA Pet Insurance General Accident & Illness Cover
Hardly anything covered, everything denied as pre-existing
Policy not good value. Over $200 a month for two dogs and hardly anything covered. Would be better to put that money aside and self insure. Claims settled quickly but almost always denied.
3 comments
thanks but I've already spoken to representatives and the suggestion is to take out even higher levels of coverage but there will still be pre-existing conditions. As others have noted here, things ... Read more
like an ear infection 3 years ago means all subsequent infections are denied even if no connection to the first. Total scam. Can you imagine if you went to the doctor for an infection and were denied coverage because you had a similar infection years ago? I understand insurance is to cover for unexpected accidents and expenses but at these prices and conditions it makes more sense to self insure.
Customer RelationsRSPCA Pet Insurance
Hi Michael,
Thanks again for your feedback, I will pass this on to the relevant team to review and appreciate you taking the time to share this with us. If you do wish to discuss your feedback furthe... Read more
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SeraSouth East Queensland, QLD
- 4 reviews
- 3 likes
Very difficult to get a claim approved
It is very difficult to get a claim approved from RSPCA even though you have provided all details. They are asking for all vet history from the time the pet was bought till now. ridiculous for a claim of less than 100 dollars they are asking these many details and dragging the claim approval. Just trying to drag the claim. Never this sort of response from RSPCA.
2 comments
Customer RelationsRSPCA Pet Insurance
Hi Sera,
I am sorry to hear of the delay in your claim being finalised. When submitting your first claim we do require your pet's full medical history from all previous vets from the time you first ow... Read more
Customer RelationsRSPCA Pet Insurance
Hi Sera,
Thank you for providing us with the opportunity to look into your experience. I understand that our team have been in contact to discuss your claim and confirmed all required information has ... Read more
Similar opinion? Write a review on ProductReview.com.au!
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4.1(1,455)SuzanneHunter Region, NSW
They lost our claim and were less than helpful
It took far too long to resolve our claim
We are still waiting
For the money we pay I feel we do not get value
We provided documentation and we always seem to provide more
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Suzanne,
I am sorry to hear about your claim experience and I would like the opportunity to have a senior team member look into this further for you. I have sent a private message requesting some ... Read more
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers
Sorry, there are no questions about RSPCA Pet Insurance General Accident & Illness Cover but you can read 49 questions about RSPCA Pet Insurance.
Details
| Category | Pet Insurance |
|---|---|
| Underwriter | Hollard |
| Annual Benefit Limit | $11,000 |
| Amount of Vet Bill Covered | Up to 60% |
| Minimum Pet Age | 8 weeks |
| Accidental Injury Cover | Included |
| Illness Cover | Included |
| Routine Care Cover | Not Included |
| Tick Paralysis | Included |
| Emergency Boarding Fees | $500 |
| Lifetime Cover | Included |
| Cooling Off Period | 30 Days |
| Consultation Fees | $300 |
| Cruciate Ligament Conditions | Included |
| Waiting Period for Illness | 30 Days |
| Condition Limit | $2,000 per condition (General Accident & Illness Cover only) |
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Customer RelationsRSPCA Pet Insurance
Hi Michael,
signs of a condition occur or the condition exists in any form prior to taking out your policy or during the applicable waiting period, then it will be considered to be a pre-existing condition and it will not be covered. We are always looking to enhance the service that we provide our customers and your feedback will assist with this, if you would like to discuss your concerns further, please send me a private message with your policy details and I can arrange for one of our team members to reach out to you. Kind regards, AlisaThank you for taking the time to share your feedback with us. Pet insurance can take care of the unexpected expenses that come with the unpredictable lives of our pets. If any symptoms or ... Read more