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RSPCA Pet Insurance General Accident & Illness Cover

RSPCA Pet Insurance General Accident & Illness Cover

4.4 from 485 reviews · View Statistics

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Reviews

  • Value for Money
    1.3 (3)
  • Transparency
    1.3 (3)
  • Customer Service
    2.3 (3)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes · No (3)
Previous
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Hardly anything covered, everything denied as pre-existing

published

Policy not good value. Over $200 a month for two dogs and hardly anything covered. Would be better to put that money aside and self insure. Claims settled quickly but almost always denied.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim DateJune 2020
Claim ApprovedNo
3 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Michael
Michael
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Sera

SeraSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

Very difficult to get a claim approved

published

It is very difficult to get a claim approved from RSPCA even though you have provided all details. They are asking for all vet history from the time the pet was bought till now. ridiculous for a claim of less than 100 dollars they are asking these many details and dragging the claim approval. Just trying to drag the claim. Never this sort of response from RSPCA.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 months
Claim DateFebruary 2020
Claim ApprovedNo
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Suzanne

SuzanneHunter Region, NSW

They lost our claim and were less than helpful

published

It took far too long to resolve our claim
We are still waiting
For the money we pay I feel we do not get value
We provided documentation and we always seem to provide more

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
Claim Resolution Time3+ months
Claim DateOctober 2019
Claim ApprovedNo
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Pet Insurance

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Details

Compare all 4 RSPCA Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$11,000
Amount of Vet Bill Covered Up to 60%
Minimum Pet Age 8 weeks
Accidental Injury Cover Included
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded
Emergency Boarding Fees$500
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament ConditionsIncluded
Waiting Period for Illness 30 Days
Condition Limit$2,000 per condition (General Accident & Illness Cover only)
Compare all 4 RSPCA Pet Insurance

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