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Great work RSPCA, I have had two claims for my dog and getting claims sorted was rather easy and quick payments were around two weeks. the staff on the phone super helpful the first time I tried to claim and gave great instructions how to use the website and it was very easy to use.
Thanks for the help
I found our policy was good value and easily set up. The vet had our insurance number on file and they forwarded all of the bills to RSPCA on our behalf once our cats illness was finished. And we received notification that the bills had been accepted 2 days later and payment within a week of submitting the claim
going on 5 years as a member
At first I was reluctant, but after making 2 claims - I am very happy I have pet insurance.
My claim was resolved within a week which was wonderful giving the financially challenging times we currently live in
Excellent.. very easy process
We have used our insurance a number of times in the past 3 years for both of our dogs. Each time the process to receive refund has been faultless. Would highly recommend
I took out pet insurance with the hope of never having to use it!
I have been with the RSPCA for just over one year! The same age as my dog. I searched the internet for the best policy that offered what I felt I needed at the time.You guys stood out from the others! One you are a very trusted name when thinking of animals and that a part of the money paid goes back to animals in need! Unfortunately my Millie girl got sick just before Xmas and had to spend the night in hospital with gastro & Vomiting that we think was caused by a new treat that I offered her or by a very kind neighbour that thought they were d...oing a nice thing by leaving her good through the fence! Which unfortunately didn’t get eaten straight away! I filled the claim in for Millie and sent it off by post. Even with the Xmas closure I had my return back in my bank account within 2 weeks! The whole process was very easy and I will be definitely staying insured with the RSPCA for the life of my girl! I really hope I never have to make a claim again but it’s a great feeling knowing we are in good hands. Thank you so very much
Glad we didn’t cancel it
We debated a couple of years ago whether to get rid of the insurance for our dog. So glad we didn’t, he needed a knee operation and another procedure and we were paid back 75% of our costs in under a week. Thanks
The policy is extremely good value and have recommended it to other dog owners. The claim that I had was settle timeously without any problems.
I have only been with this insurance company since late June 2020
Was a blessing this year.
Claims are easy to submit online or mobile phone, the resolve time was quick. Definitely recommend when you have a new puppy who likes to eat things they probably shouldn't.
Good but not perfect.
Have been with rspca for 4 years. Generally happy with it but claims take too long to process and payment to my account takes more than 5 days. Also the limit on consults is too low. I think it’s only $300pa.
Have had three claims in the time I opened the insurance for my dog. When I lodged a claim, it was very quick in response to the claim and laid out very well to easily understand, each payment.
My dog had an emergency visit to vet which was $$$. Thank goodness for the pet insurance to ease the situation. One less thing to worry about when you are so worried about your pet.
claim process is easy and fast
The claim process is so easy. When the claim is made it is easy to follow the processing of the claim through your account. I have made several small claims with RSPCA for my dog over the past 5 years and never had an issue. The refund is back in my account with a 10 day period, wish i could say the same for MY private health insurance .Thank you RSPCA.
Pretty expensive but need to have it
Most recent claim settled very quickly although there were two invoices and only one was settled until I asked about the second one. Overall happy with the service and speed
Ease of claim
Good value, 1st claim in 8 years, fairly quick and easy to submit claim and receive payment, reasonable monthly payment deducted from account, online portal easy to use when submitting and checking claim
Such great help and fast response
I had to call a few times before I submitted a claim to make sure I was covered. The vet was able to lodge 95% of it from their end then I submitted a 5 min claim on their portal and had the approval and reimbursement with days. Great work
Happy with the claim but lack of correspondence
I have been with RSPCA for over 2 years with our two dogs. Claiming process is easy, however we didn’t know we were receiving a refund/claim being processed as we receive no email from RSPCA
Great Pet Insurance
My pet policy is good value and the process when making a claim is very smooth and easy. I would definitely recommend this pet insurance to my family and friends.
Very impressed with the cover
Very easy to lodge the claim
I have been the company for two years now and will definitely continue with them as it found it all quite easy and pleasant to manage
Saved my life
My dog developed staphylococcus and RSPCA have continually paid the bills and each new medication script. When in doubt the vet was able to let RSPCA know what was happening
Lucky to have this pet insurance , it’s a life saving!
It’s a good value and everytime I lodge a claim, I don’t need to wait for that long.. I’ve been in this insurance for the past 9 years and so far, I’ve got no regrets for choosing this pet insurance as it helps also those pets in RSPCA.
|Annual Benefit Limit||$11,000|
|Amount of Vet Bill Covered||Up to 60%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||$500|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
|Condition Limit||$2,000 per condition (General Accident & Illness Cover only)|
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