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Be ready to discuss your claims
Policy good value and most claims quickly dealt with but claim receipt must not have non claimable items such as food items
My first two claim invoice from vet included pigs ears which someone thought my dog had chronic ear problem
In an emergency claim they were great
This has been the first time we have had to make a claim and as we are delighted with the response.
We have supported the RSPCA and its work with animals and contribute to its cause where possible. It is good to know that there is a Police for animals and their welfare.
RSPCA pet insurance
It's quite good value for money. I've made 2 claims and one claim took weeks and several contacts before it was paid out. They had misplaced the information forwarded by the vet and took a few phone calls to sort out. The other claim went through without any problems. I've only been with the RSPCA since January 2020
Easy no complications. Documents submitted, and claim amount paid.
Been a member for over 10yrs, this was my first claim and worth it my dog was very ill, and having peace of mind to be able to access the required medical interventions and and able to claim a portion of that back..
who would have thought a small puppy could get into so much mischief. thankfully RSPCA pet cover could help cover costs claims experience was efficient reimbursing most of my costs.
I wouldn't feel secure if I didn't have Rspca Pet Insurance.
I have been with RSPCA PET INSURANCE for about 3 years. I'm very happy with their service. I also like that they give a bit of the money to the RSPCA animal welfare as well.
The benefits of Pet Insurance for pups who like to chew...
our dog chews everything and had swallowed too much of what was being chewed...socks, plastic etc etc
And she was unable to get this to clear.
Claim was lodged through our vet and too about a month to settle.
Policy was relatively easy to organise and we have had the policy for around 12 months
Such an easy process
So easy to set up and affordable. I had to make a claim and the process was so easy and was paid out with in a week. I have been with rspca for 3 months and am so glad I took the cover.
Required as past experience with other dogs/pets
Policy is good value , easy set up
Claims are sent thru from Vets & processed in good time
Been with this insurance 18months after we got our Boxer , previous experience with other dogs/pets has shown how it's required even if it's only once thru out the life of a pet
Good to have peace of mind
Policy was easy to set up and have been with you now for 10 years, however I am finding that it is getting too expensive as my dog get older and am thinking about cancelling my policy when it becomes due. Claims have been easy to do and usually a quick turn around
Sensitive, understanding and did what they said
I had a huge claim for my dog and it was the first time I claimed. Customer service were so kind and understanding. They followed up and kept me informed. My claim was processed quickly and efficiently and best of all RSPCA came through on everything they said they would
So happy we have peace of mind!
the rates suit us perfectly, being on a pension!
From start to finish making a claim goes through so smoothly.
We took out our policy 3yrs ago when taking on our beautiful care dog.
Amazing Pet Insurance
RSPCA have been absolutely amazing! All our claims have been handled quickly and effectively. The staff are so friendly and helpful. We would recommend this product to anyone with a pet.
Quite good cover
For the money the rebates could be a bit higher. The claim was processed very quickly, about a week, with no problems. I have been with this insurance company about 1 year.
Excellent and fast claims service
Pet incident on Tuesday, Claim lodged on the Wednesday and paid on the Thursday!! Very quick service turnaround time. Full claim paid less the 25% excess. Would certainly recommend to others.
It is costly but like any other insurance it is worth having it if just for peace of mind.
Was very easy to set up. The first claim was not so easy as you need to provide full previous history. However, have now had two subsequent claims which were very easy to process, updates were timely and reimbursement was paid within a few days. I had no reason to follow up the claims. I did have issue with pre-existing condition. When I signed up four years ago, per phone, I was lead to believe pre-existing condition would be covered after 18 months being insured with RSPCA - it is if the pet has been free of the condition for 18+ months - one of my pet's condition is seasonal and ongoing. I feel that asepct could have been explained better during signing up - it was very clear when the claim was declined.
Easy to set up and easy to claim
Been with RSPCA for over 12 months and more than happy with the product as it meets all our requirements for comprehensive cover for our pet
Joke policy will be changing
Took multiple phone calls to follow up poor very poor after 6 yrs as a customer checking for new policy today. Must say at least 30 words to say how bad they are
I believe I made a good decision.
We have three Labradors, yes I believe our Policy is a good decision. It was easy to set up, I have made 1 claim, I forwarded all 3 Policy no. To our Vet, our Vet made the Claim and our Claim was paid within 1 week. I joined in June 2020. I am a happy customer.
Been with RSPCA for about 2 years for both dogs and super easy to claim, my vet submits my claim which is helpful and was paid by the next day which was surprising!
|Annual Benefit Limit||$11,000|
|Amount of Vet Bill Covered||Up to 60%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||$500|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
|Condition Limit||$2,000 per condition (General Accident & Illness Cover only)|
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