Did you feel your policy was good value? Was it easy to set up? -
No, I don't think its good value. Although it was easy to set up
If you have lodged a claim, how long did it take to resolve your claim?
It took 5 months to get $170.00 back and was absolutely horrendous with the worst customer service I have ever experienced. To save money RSPCA uses a call centre in the Phillipines and because they are choosing to save money, the service is atrocious.
How long have you been with this insurance company for? 3 years too many.
Joke policy will be changing
Took multiple phone calls to follow up poor very poor after 6 yrs as a customer checking for new policy today. Must say at least 30 words to say how bad they are
I was extremely upset with the way my claims were handled. When I took out the policy I explained quite clearly that my dog was adopted on 31/01/2020 and therefore would have no knowledge of her history. And yet, when I made the claims I received a total of 8 letters and 4 emails asking for vet history from 2011 (her birth year), 2015 and 2016. I responded to each one via emails and 3 very long waiting times on phone calls explaining EACH time that I had no history prior to her adoption January this year. I finally got reimbursed this week but ...the experience has left me with doubts, wondering if I chose the right insurer. I sincerely hope I don't have the same problems next time I have to make a claim because I am already tempted to cancel with you and try elsewhere.
Easy to claim
The vet puts in the claim which makes it easy. Response to getting it is great and notifications were timely. Cheque’s arrived promptly. It is hard to find out why something is refused
First claim took 6 weeks to approve after 8yrs of making payments because I didn't have the adoption papers.
8yrs made a second claim and still refuse requesting vet history again and adoption papers. Took 3 weeks. Vet told worse insurance company she deals with and wouldn't recommend to her customers
2nd claim denied and lots of follow ups by me
My cat went to the vet due to a bite on his tail by another cat, the first claim I made wasn't a problem but I went for a follow up appointment to the same vet and my 2nd claim was denied due to RSPCA believing it was another issue, but in fact it was the same issue. Not sure how they thought it was another issue. After multiple calls to RSPCA they finally decided to reassess and after over a month following my vet visit, they finally agreed to pay my claim. Problem is I need to do a follow up appointment with the vet as his bite injury hasnt cleared up yet & will need further treatment. I hope I don't have as difficult a time when I need to claim for same issue next time.
Overseas call centre nightmare
The insurance is good, its pays out with a fairly easy process but an overseas call centre with a start prompt that matches the frustration of centrelink is just awful....
Old dog rights
I find it a bit silly you don't cover old dogs over the age of 9. The only cover you give them is accidents only. I have been pretty lucky with my dog and have only needed a surgery now to remove a cancer lump she is 14 years old. Give old dogs rights haha. Otherwise I find it easy to communicate and fair cost for insurance when I was with you guys.
|Annual Benefit Limit||$11,000|
|Amount of Vet Bill Covered||Up to 60%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||$500|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
|Condition Limit||$2,000 per condition (General Accident & Illness Cover only)|
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