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RSPCA Pet Insurance General Accident & Illness Cover

RSPCA Pet Insurance General Accident & Illness Cover

4.5 from 489 reviews · View Statistics

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Reviews

  • Value for Money
    2.3 (8)
  • Transparency
    2.4 (7)
  • Customer Service
    2.1 (8)
  • Claim Resolution Time
    • 1-2 weeks (2)
    • 2-4 weeks (1)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (8) · No
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Saraya

SarayaSouth-Eastern Region, NSW

Disgusting

published

Did you feel your policy was good value? Was it easy to set up? -

No, I don't think its good value. Although it was easy to set up

If you have lodged a claim, how long did it take to resolve your claim?
It took 5 months to get $170.00 back and was absolutely horrendous with the worst customer service I have ever experienced. To save money RSPCA uses a call centre in the Phillipines and because they are choosing to save money, the service is atrocious.

How long have you been with this insurance company for? 3 years too many.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time3+ months
Claim DateJune 2020
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Joke policy will be changing

published

Took multiple phone calls to follow up poor very poor after 6 yrs as a customer checking for new policy today. Must say at least 30 words to say how bad they are

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time3+ months
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Smith

SmithCentral, SA

  • 3 reviews
  • 2 likes

Insurance policy

published
Value for Money
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 months
Claim DateMay 2020
Claim ApprovedYes
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Smith,
I understand that one of our team members have been in touch to discuss your claim and your feedback further. Please don't hesitate to reach out if you have any further queries.
Kind regards,
Alisa

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Easy to claim

published

The vet puts in the claim which makes it easy. Response to getting it is great and notifications were timely. Cheque’s arrived promptly. It is hard to find out why something is refused

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Elizabeth

ElizabethPerth, WA

First claim took 6 weeks to approve after 8yrs of making payments because I didn't have the adoption papers.

published

8yrs made a second claim and still refuse requesting vet history again and adoption papers. Took 3 weeks. Vet told worse insurance company she deals with and wouldn't recommend to her customers

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 months
Claim DateNovember 2019
Claim ApprovedYes
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
chrissyh

chrissyhSouth Australia

2nd claim denied and lots of follow ups by me

published

My cat went to the vet due to a bite on his tail by another cat, the first claim I made wasn't a problem but I went for a follow up appointment to the same vet and my 2nd claim was denied due to RSPCA believing it was another issue, but in fact it was the same issue. Not sure how they thought it was another issue. After multiple calls to RSPCA they finally decided to reassess and after over a month following my vet visit, they finally agreed to pay my claim. Problem is I need to do a follow up appointment with the vet as his bite injury hasnt cleared up yet & will need further treatment. I hope I don't have as difficult a time when I need to claim for same issue next time.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim Resolution Time1-2 months
Claim DateNovember 2019
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Dogmum

DogmumSydney, NSW

  • 2 reviews

Overseas call centre nightmare

published

The insurance is good, its pays out with a fairly easy process but an overseas call centre with a start prompt that matches the frustration of centrelink is just awful....

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets3 pets
Pet Type(s) InsuredCat
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Daniella

DaniellaAustralian Capital Territory

  • 3 reviews
  • 2 likes

Old dog rights

published

I find it a bit silly you don't cover old dogs over the age of 9. The only cover you give them is accidents only. I have been pretty lucky with my dog and have only needed a surgery now to remove a cancer lump she is 14 years old. Give old dogs rights haha. Otherwise I find it easy to communicate and fair cost for insurance when I was with you guys.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Daniella,
Thank you for your feedback. Keeping an open dialogue with our customers is how we improve the service we offer, and your feedback will assist with this.
Kind regards,
Sharon

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Questions & Answers

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Details

Compare all 4 RSPCA Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$11,000
Amount of Vet Bill Covered Up to 60%
Minimum Pet Age 8 weeks
Accidental Injury Cover Included
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded
Emergency Boarding Fees$500
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament ConditionsIncluded
Waiting Period for Illness 30 Days
Condition Limit$2,000 per condition (General Accident & Illness Cover only)
Compare all 4 RSPCA Pet Insurance

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