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RSPCA Pet Insurance General Accident & Illness Cover

RSPCA Pet Insurance General Accident & Illness Cover

4.5 from 489 reviews · View Statistics

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Reviews

  • Value for Money
    2.8 (6)
  • Transparency
    3.2 (6)
  • Customer Service
    2.6 (5)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 2-4 weeks (3)
    • 1-2 months (2)
    • 3+ months (2)
  • Claim ApprovedYes (8) · No
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Anne

AnneGreater Melbourne (Inner), VIC

Disappointing

published

I have been with RSPCA with my 2 dogs for many years.
As a first time claiment I found it very difficult to get claim sorted.
I wasn't able to get it done until I spoke with someone to cancel my account with RSPCA.
This was most helpful .

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim DateSeptember 2020
Claim ApprovedYes
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Anne,
I understand that one of our team members have been in touch with you to discuss and resolve your claim experiences. Please don't hesitate to reach out if you require any further assistance in the future.
Kind regards,
Alisa

Helen

HelenPerth, WA

Too hard to make a claim

published

Policy was easy enough to set up however 3 months to process a claim was not impressive then to be asked for the same vet history on 2nd claim is ridiculous which is still yet to be processed. They are not clear in their email the information required & I have had to ring on multiple occasions to get confirmation to what was actually wanted.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time3+ months
Claim DateApril 2020
Claim ApprovedYes
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Helen,
I understand that you have been in contact with our team member who have provided assistance in processing your claims. Please don't hesitate to reach out if you have any further queries.
Kind regards,
Alisa

Too expensive

published

It cost us too much money for what we get back in rebates, not good value!!!!!
The process is not easy to make claims and the website is not user friendly.

Incentivised ReviewNo
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Jagadeesan

JagadeesanMetropolitan Adelaide, SA

Still waiting for my reimbursement

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim DateApril 2020
Claim ApprovedYes
4 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Jagadeesan
Jagadeesan

Hi Alisa,
Claim# [Number Removed]

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Jagadeesan,
Thank you for providing your details. I have referred your concerns to the relevant team to review as soon as possible. Kind regards,
Alisa

Donald

DonaldPerth, WA

Too many hoops to jump through in order to get a claim processed.

published

Setting up was easy and its no problem taking my money but when you have to pay you make it very hard. There are way too many hoops to jump through to get a claim accepted.

Value for Money
Transparency
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Claim Resolution Time3+ months
Claim DateJune 2019
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Donald,
I am sorry to hear about your experience. I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information.
Kind regards,
Jessica

Louise

LouiseGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Not flexible

published

Not good value for money. Completely inflexible, have been with them for approx 16 years. Although easy to submit claims, the premiums are extortion, I pay more for pet insurance than I do my own health insurance. I wouldn't recommend.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredCat
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Slow to reimburse. Difficult over phone

published
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedYes
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Danielle M,
Thank you for your reply and for updating your review. I pleased that this has been resolved for you.
Kind regards,
Sharon

Tammy

TammySouth East Queensland, QLD

I have constantly had to ring and chase and still haven't been paid final amount.

published

As above.
I have constantly had to ring and chase up claim and still have not been paid final amount. Just ridiculous and sick of ringing weekly. And that's all

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Questions & Answers

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Details

Compare all 4 RSPCA Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$11,000
Amount of Vet Bill Covered Up to 60%
Minimum Pet Age 8 weeks
Accidental Injury Cover Included
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded
Emergency Boarding Fees$500
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament ConditionsIncluded
Waiting Period for Illness 30 Days
Condition Limit$2,000 per condition (General Accident & Illness Cover only)
Compare all 4 RSPCA Pet Insurance

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