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RSPCA Pet Insurance General Accident & Illness Cover
AnneGreater Melbourne (Inner), VIC
Disappointing
I have been with RSPCA with my 2 dogs for many years.
As a first time claiment I found it very difficult to get claim sorted.
I wasn't able to get it done until I spoke with someone to cancel my account with RSPCA.
This was most helpful .
2 comments
Customer RelationsRSPCA Pet Insurance
Hi Anne,
I understand that one of our team members have been in touch with you to discuss and resolve your claim experiences. Please don't hesitate to reach out if you require any further assistance in the future.
Kind regards,
Alisa
HelenPerth, WA
Too hard to make a claim
Policy was easy enough to set up however 3 months to process a claim was not impressive then to be asked for the same vet history on 2nd claim is ridiculous which is still yet to be processed. They are not clear in their email the information required & I have had to ring on multiple occasions to get confirmation to what was actually wanted.
2 comments
Customer RelationsRSPCA Pet Insurance
Hi Helen,
I am sorry to hear of your claims experience and appreciate you sharing your feedback with us. We would appreciate the opportunity to look into your experience further. Can you please reply ...
Customer RelationsRSPCA Pet Insurance
Hi Helen,
I understand that you have been in contact with our team member who have provided assistance in processing your claims. Please don't hesitate to reach out if you have any further queries.
Kind regards,
Alisa
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It cost us too much money for what we get back in rebates, not good value!!!!!
The process is not easy to make claims and the website is not user friendly.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Kathryn,
Thank you for providing your open and honest feedback and I am sorry to hear that you feel this way. We are always looking to enhance our services and I will pass your feedback onto the r...
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JagadeesanMetropolitan Adelaide, SA
Still waiting for my reimbursement
Made a claim for the surgical removal of a lump found under the tongue of my pet.
RSC28342916
Claim approved and a cheque got sent. Somehow the street number of my home address was missing on your portal and hence I did not receive the cheque
Contacted your service team who were very helpful. Name was Juanita and was instructed to upload bank details on the portal and that a stop payment on the cheque would be made and once processed I would be reimbursed to my bank account. I was happy with this outcome
2 days after this I get an email stati...
Read moreng the cheque mail has been sent back to sender and asking what I would want done further. I forwarded communication from Juanita which explained that I would get reimbursed to bank account instead. No reply to this Today I received an email saying cheque has been posted to my home address again? To top it off the home address still doesn’t have the street number on it (even though I updated it along with my bank acc details)4 comments
Customer RelationsRSPCA Pet Insurance
Hi Jagadeesan,
I am sorry to hear of your frustrations and any delays in receiving your payment. I would like the opportunity to look into this for you to have this resolved as soon as possible. Can ...
Hi Alisa,
Claim# [Number Removed]
Customer RelationsRSPCA Pet Insurance
Hi Jagadeesan,
Thank you for providing your details. I have referred your concerns to the relevant team to review as soon as possible. Kind regards,
Alisa
DonaldPerth, WA
Too many hoops to jump through in order to get a claim processed.
Setting up was easy and its no problem taking my money but when you have to pay you make it very hard. There are way too many hoops to jump through to get a claim accepted.
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Donald,
I am sorry to hear about your experience. I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information.
Kind regards,
Jessica
LouiseGreater Melbourne (Outer), VIC
- 3 reviews
- 1 like
Not flexible
Not good value for money. Completely inflexible, have been with them for approx 16 years. Although easy to submit claims, the premiums are extortion, I pay more for pet insurance than I do my own health insurance. I wouldn't recommend.
2 comments
Customer RelationsRSPCA Pet Insurance
Hi Louise,
I am sorry to hear of your dissatisfaction. The premium that you pay does depend on various factors including the type of policy you have chosen, your pets age, breed and species and is sub...
Customer RelationsRSPCA Pet Insurance
Hi Louise,
Thank you for providing us with your details and the opportunity to speak with you in relation to the feedback you have provided. I understand that one of our team have contacted you and I ...
Slow to reimburse. Difficult over phone
While they are quick with reminders to pay premiums, the process of getting a claim reimbursed has been tedious. They did not email, message or call me when either info war required, despite this being my 'preference', I only discovered this by logging onto the portal- Then weeks later got a letter asking the same thing which by then had already been done. Over the phone I was told no assessors work over the Christmas and New year holiday period (in home, health or other insurance this would be unheard of i'm sure), so further delays there. Now...
Read more, 10 days into the new year, and almost a month since the initial claim was made I have still seen no reimbursement. I will be looking into other companies to provide this service in a more timely manner. Edit: following this review, I was contacted via the resolution team and had my claim fast tracked. Whilst I am grateful for this, I shouldn't have to go to this length to get a claim reimbursed almost a month after the initial claim was lodged. Better communication needed from start of process if efficiency, and customer satistfaction is a priority for RSPCA2 comments
Customer RelationsRSPCA Pet Insurance
Hi Danielle M,
I am sorry to hear about your claim experience and I would like the opportunity to have a senior team member look into this further for you. I have sent a private message requesting som...
Customer RelationsRSPCA Pet Insurance
Hi Danielle M,
Thank you for your reply and for updating your review. I pleased that this has been resolved for you.
Kind regards,
Sharon
TammySouth East Queensland, QLD
I have constantly had to ring and chase and still haven't been paid final amount.
As above.
I have constantly had to ring and chase up claim and still have not been paid final amount. Just ridiculous and sick of ringing weekly. And that's all
1 comment
Customer RelationsRSPCA Pet Insurance
Hi Tammy,
I am sorry to hear about your claim experience, this is not the level of service we expect our customer’s to receive. If you can kindly reply to the private message I have sent, I will ar...
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Sorry, there are no questions about RSPCA Pet Insurance General Accident & Illness Cover but you can read 49 questions about RSPCA Pet Insurance.
Details
| Category | Pet Insurance |
|---|---|
| Underwriter | Hollard |
| Annual Benefit Limit | $11,000 |
| Amount of Vet Bill Covered | Up to 60% |
| Minimum Pet Age | 8 weeks |
| Accidental Injury Cover | Included |
| Illness Cover | Included |
| Routine Care Cover | Not Included |
| Tick Paralysis | Included |
| Emergency Boarding Fees | $500 |
| Lifetime Cover | Included |
| Cooling Off Period | 30 Days |
| Consultation Fees | $300 |
| Cruciate Ligament Conditions | Included |
| Waiting Period for Illness | 30 Days |
| Condition Limit | $2,000 per condition (General Accident & Illness Cover only) |
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Customer RelationsRSPCA Pet Insurance
Hi Anne,
Read moremessage with your policy details and I will arrange for one of our Senior team members to review your experience further. Kind regards, AlisaI'm sorry to hear of your disappointment following your claim experience and would appreciate the opportunity to look into your feedback further with you. Can you please reply to my private ...