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RSPCA Pet Insurance General Accident & Illness Cover

RSPCA Pet Insurance General Accident & Illness Cover

4.5 from 489 reviews · View Statistics

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Reviews

  • Value for Money
    3.5 (6)
  • Transparency
    3.8 (6)
  • Customer Service
    3.3 (6)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
    • 2-4 weeks (3)
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (8) · No
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Marianne

MariannePerth, WA

RSPCA pet insurance

published

It's quite good value for money. I've made 2 claims and one claim took weeks and several contacts before it was paid out. They had misplaced the information forwarded by the vet and took a few phone calls to sort out. The other claim went through without any problems. I've only been with the RSPCA since January 2020

Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 months
Claim DateApril 2020
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Good cover but unfortunately became too expensive to renew

published

Very happy with level of cover but the huge price hike of 27% in annual premiums during covid19 unfortunately put end to my loyal insurance renewal. Rspca do not price match or negotiate premium.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
Claim ApprovedYes
2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Claire mcnaughton
Claire mcnaughton
Chris

ChrisGreater Melbourne (Outer), VIC

  • 3 reviews

Cover out of reach if you have multiple "high risk" pets

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
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Cover is good. Making a claim was a painful experience

published

Originally lodged a claim in October, it kept being deleted despite all info being provided. Claim wasn’t processed until mid January. Glad it was resolved, just wish it wasn’t a hassle.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time3+ months
Claim DateOctober 2019
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

payment by cheque

published

My claims seem to be paid fairly, as per my cover, so I have no problem with that. But why, when my premium is taken out by automatic bank transfer, does the RSPCA pet insurance pay me by cheque? There is only one logical answer to this, which is that they know a cheque, especially for a small amount, is unlikely to be banked straight away, and in the meantime, they keep the interest which accrues.
I'd like to suggest that I pay my premium by cheque, and see how they react to that, but I already know the answer.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Sean

SeanSouthwest, VIC

Bad coms around when you’re allowance resets

published

Been with RSPCA for 4-5 years, was good at the start with efficient payment but has dropped off the longer we are with them. Not sure why the need to resubmit a full medical history on each claim.

Incentivised ReviewNo
Claim MadeYes
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Disappointing

published

As dogs age behavioural problems caused by cognitive and affective decline become increasingly prevalent, and increasingly expensive - through no fault of the owner. The failure to provide insurance cover for the veterinary treatment of these problems - which can be critical to an animal's well-being - is very disappointing.
Similarly, the exclusion of dental costs.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Claim Resolution Time2-4 weeks
Claim ApprovedYes
1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Des,
Thank you for sharing your feedback with us. Keeping an open dialogue with our customers is how we improve the service we offer, and your feedback will assist with this.
Kind regards,
Sharon

Carolyn

CarolynSydney, NSW

Ok service

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Claim ApprovedYes
3 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Carolyn,
Thank you for reaching out to us. Customer feedback is extremely important to us especially because they provide us with opportunities to improve. I have sent you a private message to obtain further information.
Kind regards,
Jessica

RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Carolyn
Carolyn

Thanks Sharon, yes I did receive the calls. I have been quite busy in the last few weeks. I will contact you in the next couple of days, just to have a further discussion. Take care, Carolyn

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Questions & Answers

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Details

Compare all 4 RSPCA Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$11,000
Amount of Vet Bill Covered Up to 60%
Minimum Pet Age 8 weeks
Accidental Injury Cover Included
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded
Emergency Boarding Fees$500
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament ConditionsIncluded
Waiting Period for Illness 30 Days
Condition Limit$2,000 per condition (General Accident & Illness Cover only)
Compare all 4 RSPCA Pet Insurance

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