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good piece of mind
helpful but disappointed to get a cheque in this day and portal not working for me for some reason mmmmmmmmmmmmm mmmm mm m m m m m m m m m
- General Accident & Illness Cover
- Verified customer
Generall good service
Experience has been mostly very good. I claim through my vet and general get my refund quickly. The cost of the policy has increased a great deal over the last 7 years.
I am confused as to why the fortnightly contribution can be deducted from my bank account but when I get a payment it has to be by cheque and can’t be refunded straight back into my account.
Did you feel your policy was good value? Was it easy to set up? -
No, I don't think its good value. Although it was easy to set up
If you have lodged a claim, how long did it take to resolve your claim?
It took 5 months to get $170.00 back and was absolutely horrendous with the worst customer service I have ever experienced. To save money RSPCA uses a call centre in the Phillipines and because they are choosing to save money, the service is atrocious.
How long have you been with this insurance company for? 3 years too many.
- General Accident & Illness Cover
- Verified customer
A new experience so wait and see
Experience was reasonably simple and easy to set up. Have not had a chance to test it as yet as we have only just received the pup yesterday and are hoping not to have to use it for some time.
Gives peace of mind
No insurance is cheap but we found RSPCA the most worthwhile. Very easy setup.
Claim sorted within two weeks. Great.
Been with you almost 2 years. Can highly recommend using RSPCA Pet Insurance
Would be lost without it
I have been with this insurance company for 3 years. Never had a problem being reimbursed and it has been a godsend. My dog is silly and always seems to get himself into trouble.
Thank God for insurance
My beautiful Chi wouldn’t open his eyes took him to two different vets a day apart, he got the car needed, is running around again happy and got 80% back
seems like a good cover for cost
Happy with offer but not so happy about having to print of 40 pages of handbook.
Was easy to purchase and hopefully better communication than the cancelled Pet secure.
Happy that RSPCA is supported.
The insurance is very good option to have, without it l wouldn’t be able to afford the vet bills.
It is good value as l had 2 dogs unfortunately 1 has passed away.
Lately the claims have been a lot quicker.
I have been with the insurance company about 6 years.
Thank goodness for pet insurance
Been with pet insurance for four tears! Hope I would never claim but accidents happen! So grateful now! What would have cost $10,000 cost only $2,000! And my beautiful doggie is back in perfect health!
Could not do without it
I think at this stage the policy was good value. Our dog is currently going through cancer treatment and the Vet submits the claim on a Tuesday and the claim is paid by the Friday, great service. We have been with RSPCA for about 8 years and the service has been excellant.
I have been with RSPCA with my 2 dogs for many years.
As a first time claiment I found it very difficult to get claim sorted.
I wasn't able to get it done until I spoke with someone to cancel my account with RSPCA.
This was most helpful .
Well, I haven't tried it yet!
It was easy to set up. I haven't used it yet! If my vet charges more than some others I don't know, & couldn't ascertain, if it's covered or if I still have to pay out $$$
Be ready to discuss your claims
Policy good value and most claims quickly dealt with but claim receipt must not have non claimable items such as food items
My first two claim invoice from vet included pigs ears which someone thought my dog had chronic ear problem
In an emergency claim they were great
Amazing customer service
Lovely amd quick response that offered a great happy and positive experience. Felt happy and comfortable to take on the experience of rspca pet insurance for my fur babu Noah
This has been the first time we have had to make a claim and as we are delighted with the response.
We have supported the RSPCA and its work with animals and contribute to its cause where possible. It is good to know that there is a Police for animals and their welfare.
RSPCA pet insurance
It's quite good value for money. I've made 2 claims and one claim took weeks and several contacts before it was paid out. They had misplaced the information forwarded by the vet and took a few phone calls to sort out. The other claim went through without any problems. I've only been with the RSPCA since January 2020
Easy no complications. Documents submitted, and claim amount paid.
Been a member for over 10yrs, this was my first claim and worth it my dog was very ill, and having peace of mind to be able to access the required medical interventions and and able to claim a portion of that back..
Think it is a very needed thing.
I’m not set up just yet but yes so far so good. I am new to pet insurance and I am finding everything seems to be very understanding. I’m sure we will get what we need from this offer. Thank you.
who would have thought a small puppy could get into so much mischief. thankfully RSPCA pet cover could help cover costs claims experience was efficient reimbursing most of my costs.
|Annual Benefit Limit||$11,000|
|Amount of Vet Bill Covered||Up to 60%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||$500|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
|Condition Limit||$2,000 per condition (General Accident & Illness Cover only)|
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