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RSPCA Pet Insurance General Accident & Illness Cover

RSPCA Pet Insurance General Accident & Illness Cover (page 4 of 24)

4.5 from 461 reviews · View Statistics

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If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

  • Value for Money
    4.2 (375)
  • Transparency
    4.3 (365)
  • Customer Service
    4.4 (373)
  • Claim Resolution Time<1 week (141), 1-2 weeks (112), 2-4 weeks (50), 1-2 months (19) and 3+ months (9)
  • Claim ApprovedYes (297) · No (21)
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good piece of mind

published

helpful but disappointed to get a cheque in this day and portal not working for me for some reason mmmmmmmmmmmmm mmmm mm m m m m m m m m m

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
Julie

JulieBalnarring

  • 3 reviews

Generall good service

published

Experience has been mostly very good. I claim through my vet and general get my refund quickly. The cost of the policy has increased a great deal over the last 7 years.
I am confused as to why the fortnightly contribution can be deducted from my bank account but when I get a payment it has to be by cheque and can’t be refunded straight back into my account.

3 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Julie,
Thank you for providing us with your details to assist in updating your policy. I understand that a member of our team has been in contact to arrange for your claim payments to be paid into your bank account directly.
Kind regards,
Jessica

Julie
Julie

Thank you for your response. My claims will now be paid into my account!

Saraya

SarayaSouth-Eastern Region, NSW

Disgusting

published

Did you feel your policy was good value? Was it easy to set up? -

No, I don't think its good value. Although it was easy to set up

If you have lodged a claim, how long did it take to resolve your claim?
It took 5 months to get $170.00 back and was absolutely horrendous with the worst customer service I have ever experienced. To save money RSPCA uses a call centre in the Phillipines and because they are choosing to save money, the service is atrocious.

How long have you been with this insurance company for? 3 years too many.

1 comment
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John

JohnMetropolitan Adelaide, SA

A new experience so wait and see

published

Experience was reasonably simple and easy to set up. Have not had a chance to test it as yet as we have only just received the pup yesterday and are hoping not to have to use it for some time.

2 comments
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John
John

Thanks for the response

Sonja

SonjaSouth East Queensland, QLD

Gives peace of mind

published

No insurance is cheap but we found RSPCA the most worthwhile. Very easy setup.
Claim sorted within two weeks. Great.
Been with you almost 2 years. Can highly recommend using RSPCA Pet Insurance

1 comment
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Natasha

NatashaSouth East Queensland, QLD

Would be lost without it

published

I have been with this insurance company for 3 years. Never had a problem being reimbursed and it has been a godsend. My dog is silly and always seems to get himself into trouble.

1 comment
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Thank God for insurance

published

My beautiful Chi wouldn’t open his eyes took him to two different vets a day apart, he got the car needed, is running around again happy and got 80% back

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Therese,
Thank you for taking the time to share your experience with us. I am delighted to hear that we could assist in providing support for Chi when needed and that he is doing much better.
Kind regards,
Jessica

Clive

Clive

  • 3 reviews

seems like a good cover for cost

published

Happy with offer but not so happy about having to print of 40 pages of handbook.
Was easy to purchase and hopefully better communication than the cancelled Pet secure.
Happy that RSPCA is supported.

1 comment
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The insurance is very good option to have, without it l wouldn’t be able to afford the vet bills.

published

It is good value as l had 2 dogs unfortunately 1 has passed away.
Lately the claims have been a lot quicker.
I have been with the insurance company about 6 years.

1 comment
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Thank goodness for pet insurance

published

Been with pet insurance for four tears! Hope I would never claim but accidents happen! So grateful now! What would have cost $10,000 cost only $2,000! And my beautiful doggie is back in perfect health!

1 comment
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Could not do without it

published

I think at this stage the policy was good value. Our dog is currently going through cancer treatment and the Vet submits the claim on a Tuesday and the claim is paid by the Friday, great service. We have been with RSPCA for about 8 years and the service has been excellant.

1 comment
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Anne

AnneGreater Melbourne (Inner), VIC

Disappointing

published

I have been with RSPCA with my 2 dogs for many years.
As a first time claiment I found it very difficult to get claim sorted.
I wasn't able to get it done until I spoke with someone to cancel my account with RSPCA.
This was most helpful .

2 comments
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Anne,
I understand that one of our team members have been in touch with you to discuss and resolve your claim experiences. Please don't hesitate to reach out if you require any further assistance in the future.
Kind regards,
Alisa

Pam Kilduff

Pam KilduffHunter Region, NSW

Well, I haven't tried it yet!

published

It was easy to set up. I haven't used it yet! If my vet charges more than some others I don't know, & couldn't ascertain, if it's covered or if I still have to pay out $$$

1 comment
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Diana

DianaMetropolitan Adelaide, SA

  • 2 reviews

Be ready to discuss your claims

published

Policy good value and most claims quickly dealt with but claim receipt must not have non claimable items such as food items
My first two claim invoice from vet included pigs ears which someone thought my dog had chronic ear problem
In an emergency claim they were great

1 comment
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Llewellyn

LlewellynWide Bay-Burnett, QLD

Amazing customer service

published

Lovely amd quick response that offered a great happy and positive experience. Felt happy and comfortable to take on the experience of rspca pet insurance for my fur babu Noah

1 comment
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Anthony

AnthonyPerth, WA

This has been the first time we have had to make a claim and as we are delighted with the response.

published

We have supported the RSPCA and its work with animals and contribute to its cause where possible. It is good to know that there is a Police for animals and their welfare.

1 comment
RSPCA Pet Insurance
Customer RelationsRSPCA Pet Insurance

Hi Anthony,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist with your claim and can continue to provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Marianne

MariannePerth, WA

RSPCA pet insurance

published

It's quite good value for money. I've made 2 claims and one claim took weeks and several contacts before it was paid out. They had misplaced the information forwarded by the vet and took a few phone calls to sort out. The other claim went through without any problems. I've only been with the RSPCA since January 2020

1 comment
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NF. P

NF. PGreater Melbourne (Inner), VIC

  • 2 reviews

Easy no complications. Documents submitted, and claim amount paid.

published

Been a member for over 10yrs, this was my first claim and worth it my dog was very ill, and having peace of mind to be able to access the required medical interventions and and able to claim a portion of that back..

1 comment
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Tanya

TanyaVictoria

  • 2 reviews
  • 2 likes

Think it is a very needed thing.

published

I’m not set up just yet but yes so far so good. I am new to pet insurance and I am finding everything seems to be very understanding. I’m sure we will get what we need from this offer. Thank you.

1 comment
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Great Service!

published

who would have thought a small puppy could get into so much mischief. thankfully RSPCA pet cover could help cover costs claims experience was efficient reimbursing most of my costs.

1 comment
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Details

Compare all 4 RSPCA Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$11,000
Amount of Vet Bill Covered Up to 60%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded
Emergency Boarding Fees$500
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament ConditionsIncluded
Waiting Period for Illness 30 Days
Condition Limit$2,000 per condition (General Accident & Illness Cover only)
Compare all 4 RSPCA Pet Insurance

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