Easy to join
Have just joined and the process was very easy and I was called within minutes of getting an online quote
Not sure about some of the terms/conditions (e.g. considering a grass seed a pre-existing condition) but will find out over coming years how helpful or not this insurance will be.
Yes easy to set up and claim got approved the next day and not that long about a few days and is very affordable it's great I love it very happy I joins
The reviewer stated that an incentive was offered for this review
The process to take on a new policy over the phone was great until the formal Terms and Conditions stage. I was expected to listen and confirm my 'understanding' of a full five minutes of rapidly spoken verbose 'insurance related' information ... fortunately I had read the PDS and T&C's prior, therefore I could confirm I understood what was verbally thrown at me over the phone. There is no way a person who hadn't read the T&C's beforehand could take in and comprehend the vast quantum of verbal information in such a period of time and state they...understood them. This is a clear case of back-side covering only. I am well educated and found this stage of the process both frustrating and insincere .... it is being forced on people simply to record that a client has 'heard' and confirmed their understanding of the T&C's for insurance industry regulatory requirements ... there must be a better more informed process e.g. ask that the client has read and understands the T&C's instead ... it is all recorded anyway! Just imagine using an interpreter for a non-English speaking client or poorly educated client?
Better than my cover
My dog has better cover than I do - I think that says it all. Amazing service, no paperwork involved, the vet’s staff do it for you, prompt payment, thank you RSPCA
I’ve only just taken out pet insurance for the very first time.
I like that some of the money goes back into helping animals in need
The service over the phone was wonderful, staff were very friendly and able to answer all questions
Hopefully I won’t need to claim but my mind is at ease if I ever have to
Sofia was amazing and very helpful
Yes I do feel my needs have been met also your team member Sofia was amazing and very helpful I have just started my insurance for our German Shepard so let’s see how it all goes hopefully will never have to use insurance
Disappointed with phone help
I was disappointed that I phoned to make this policy for My second cat but was left waiting on the phone for so long that I ended up hanging up and doing it on line
I have another cat insured and wanted to know if there is a discount available for having 2 cats insured with you. Still don’t know
My pet insurance
I have had RSPCA insurance before. My pets all have had the amazing Vet treatment immediately due the assurance that they were all covered for most illness. I have always bee very happy with the services I got in
the past that is why I came back to RSPCA for my new dog.
Satisfied returning customer with new pet.
RSPCA offered better value and cover for us after comparing with other insurers. We were insured previously with another pet which we had put to sleep due to an inoperable tumor, RSPCA were very supportive through this traumatic time, very understsnding and compassionate. The service has slways been excellent, very happy customers.
Fantastic Pet Insurance .
I have been a member for 11 years and highly recommend having this cover for my fur baby . My girl has skin issues and has to see a specialist twice a year and have a injection every fortnight , I would never of afforded the cost of her medication if it wasn't for her being covered . Thank you RSPCA Pet Insurance for you good service and prompt refunds !!!
Fay & Chloe-Rose
- Verified customer
Very content so far
My pup has had very ill time in the last weeks. I could not bear the finances if I didn't opted for RSPCA. They processed all the claims at the earliest. They have done what I was promised. I definitely recommend RSPCA pet insurance.
Would be lost without it, never had any issues with claiming.
Last year my now 9 year old boy developed diabetes and a few other health issues, we took the cover out when he was about 5 months old and had only had to use it a few times for ear infections and general health checks. Now with his diabetes vet bills can become expensive and having the insurance has made things a lot easier to handle and well worth it.
I have never had any issue's with making claims and find it a faily quick process. Would and do highly recommend taking it out to others.
Value for money!
Value for money. My local Veterinary service submitted my claim and within a few days I had a refund into my nominated account. The return was more than I expected. I hold 3 policies with RSPCA. I recommend RSPCA pet insurance to everyone who has a pet often!
- Verified customer
Thank Heaven For RSPCA Pet Insurance !
I've had RSPCA Pet Insurance for over 10 years and, frankly, it's indispensable. In recent months, one of our little Feline Babies has become terribly ill, and our local vet referred us on to specialist vets. The specialist vets are just all so wonderful - and so is RSPCA Pet Insurance. Treatment is costly and, as an aged pensioner, I simply could not afford it, if I was not with RSPCA Pet Insurance. But thankfully I am, and so I can afford to provide her with the best treatment. Thank you RSPCA Pet Insurance for the service you provide and for the timely attention to all claims. We are very grateful.
Morgan was very helpful & friendly in helping to get our new puppy insured
Great value & easy to set up. The different policy covers were explained in detail to make sure we had the cover we wanted. The whole process was made very easy.
Great cover for our pet. Very responsive.
Great value and claim attended to in a reasonable time. Thank you for the great service and peace of mind. We have been with RSPCA Pet Insurance for almost 12 months.
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