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Peace of mind for my pet's health
Provides comprehensive coverage (e.g. some insurers don't provide cover for ingestion of foreign objects), 80% claim reimbursement and few sub-limits providing good value and peace of mind should my pet have an accident or illness.
Great policy explain by a knowledgeable person who made understanding the policy very easy. Tara was very clear and concise and explained the policy in easy to understand terms. Thank you
Easy to obtain
Good value policy compared to the others we looked at and easy to organise on line. Presents value for money and we look forward to a long association with RSPCA Pet Insurance.
Great policy. Very happy. Easy to set up. Customer service rep explained the different policies effectively. Very nice girl :) Am looking forward to reading the booklet. Nice to know I can change policies at any time.
Good but coverage for preventive treatments is too low
Reasonable value but rebates could be increased for longer term policy holders and for annual vaccinations and preventative treatments like heart worm flea and tick treatments.
Good response to lodgement but sometimes paperwork takes time to resolve.
Easy to set up
Certainly easy to set up online, but as I have only just signed up for this insurance, I won't know how good it is until I have to make a claim.
Another typical dodgy insurance company.
Joined under 12-months ago, paid premiums on time. Have had to work from home over the past 8-months due to COVID, only recently have I had to return to the offices, Returned home to dog bark abnormally (Separation Anxiety).
Pre-caution to my dog to the VET to get checked, VET noted it could be a potential cause, provided some antibiotics in case it is an infection and away we go.
Made a claim, 6 weeks has passed still no result and I keep getting the run-around. Biggest regret moving from Bupa. Soon as the 12-months rolls over i'm cancelling.
If you sign up be prepared to be stuffed around.
I am thankful that RSPCA pet insurance helps with the cost of medication my dog Bailey requires for his heart condition.
I feel the policy is good value and it was easy to set up.
When I submit a claim it usually on takes a few days for the money to be entered in my account.
I have the insurance for almost 5 years.
I was very pleased with everything
I’m a new pet insurance customer I’m happy with everything that was explained to me seems good value especially the fact that you also cover medication most insurers don’t cover that
Great customer service
Just set up a pet insurance with rspca for our puppy, very happy with customer service I have received.
Have explained all the policies I could take out and feel I have chosen the most appropriate for our family.
Been with Rspca insurance for 14months and hadn’t used it but when it really counted it came thru and was a big relief the claim took around 3 weeks to process I would recommend it as my bill was $6800 and received most back
Superb communication, top cover and great value!
Our dog was covered under another pet insurance that was double the price with the same cover, compared to RSPCA. The switch to RSPCA was very easy with their superb customer service team. Last month, our dog was very sick and had to be hospitalised suddenly. The vet bill was over $3000. RSPCA pet insurance reimbursed 80% without question. The slight delay in the claims process (3 weeks total) was resolved within 24 hours of me calling the customer service team. They proactively followed up internally and kept us informed of when the query could be fully addressed within within two hours. Superb communication, top cover and great value!
Streamlined and prompt processing.
RSPCA Policy in place for 8+ years now and we have always regarded taking it out as a prudent decision which has delivered us peace of mind and value over that time.
Claims are resolved promptly and without complication.
Good although quite expensive
I have two dogs & found RSPCA to be easy to deal with, easy to claim, great website, customer service is excellent, payment is quick straight to my account & I haven't had problem in claiming anything back from them.
This is just what we need
yes it is good value it will help me if anything unfortunate happens as I am on aged pension
No have not needed too
Just started as I have a new puppy
Great communication and speedy service
I have had Great communication and speedy service from the RSCPA team. I’ve been with you for 6 months. I have submitted one claim and resolved with the week. Thank you.
RSPCA policies are good value and provide good coverage in comparison to it’s competitors. The operator who assisted me was extremely helpful and very pleasant to deal with. Thanks again.
Don’t think twice. Just do it.
5 month old pup. So only 3 months of insurance payments. Severe gastroenteritis
Claim was resolved in 1 week.
$2200 vet bill.
$440 out of pocket.
Super easy online submission yay
Great options offered
As a new member, I’m happy with the options offered across the policies and the amount of cover provided for the cost. Phone staff were really helpful and thorough, with good follow up and clarification of questions asked- thanks Charlie!
Relatively simple to apply for
I was with RSPCA with my previous dog, for about 6 years, who unfortunately passed this year. The pet insurance ensured that she received the best possible treatment. The company was great.
|Annual Benefit Limit||$20,000|
|Amount of Vet Bill Covered||Up to 80%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Optional Extra|
|Emergency Boarding Fees||Subject to overall annual limit only|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
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