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RT Health

RT Health (page 2 of 2)

2.5 from 22 reviews

See the Best Health Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
6
4 star
1
3 star
1
2 star
3
1 star
11

Rick

RickCalliope

  • 3 reviews
  • 4 likes

ripoff

published

I have been with this fund for over 16 years, paying for top cover wich is now over $5000 a year and they have refused to pay $3600 hospital bill for Robotic tech free for cancer surgery. They were quite happy to take my money

Insurance claim madeYes

Explorer

ExplorerSydney

  • 3 reviews
  • 3 likes

Lousy Bullying Service

published

I have been with these people for around 5 years now - they have been ok - usual stuff of whatever I want to claim seems to be excluded from their Extras cover etc etc. 2 minor Hospital claims handled OK. But just recently their service has been appalling - just had an awful interaction with a customer services rep that was unresponsive to my feedback and bullying - no idea how to establish empathy and no concept of the customer is always right - lost my business - have nothing to do with them if they consider this treatment acceptable behaviour

Appalling unacceptable behaviour


Page 2 of 2

Questions & Answers

janette.hunt

janette.huntasked

need feedback on RT Health

2 answers
Marg
Marg

We were with RT Health for 23 years and were happy with them, but recently they have changed, I used to be
able to phone and talk to someone in Brisbane or Sydney, now there is only one phone number for people all
over Australia and you are hanging on the phone for one to two hours, you also get passed on to someone in
India or the Philippines, I sent them an email and didn't receive a reply for 3 days, so not happy with them, we
have changed to West Fund who are much better and have good reviews.

janette.hunt
janette.hunt

Thank you much appreciated


Get an answer from our members

Details

CategoryHealth Insurance
Contact Number 1300 886 123
Address1 Buckingham Street, Surry Hills NSW 2010, Australia
Email Address help@rthealthfund.com.au
24-Hour Phone Contact No
Online Live Chat No
Other Insurance Types Offered Life

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