- Verified customer
Shocking customer service
Every time I need to contact them, I am on hold for over 40 minutes each time or longer. I am unable to claim via email, as they never receive my claim, and have to contact them via phone for them to give me a private email address as their email for claim does not work. I also made a claim for orthotics in December 2017 and was unable to swipe my card in the machine, unlike the other health funds. Therefore I was unable to get my claim bulk billed, as my mother in another's health fund was able to do with her claim. I had to instead pay for th...e full amount and claim separately through my health fund, then get a refund through the podiatrist. This process took over two months to get my refund. I am so fed up with them that we are going to change health funds. I don't recommend using them at all.
Easy to deal with and great rebates
I've been with rt now for about 8 years and have rarely had any issues with them. I've always found them to give the biggest rebates on services and process claims quickly. Reading some of the comments on this site, I think that if I were to have elective surgery, I'd get them to confirm I am covered in writing beforehand along with a list of the procedural item numbers I am covered for, so I have a record.
Good Communication Health Fund
I have been with rt Health for many years and have found the claim process (mail) very good and the benefits given are higher than others. The people you deal are great and actually speak English and queries are always handled very well. My daughter who also with RT was given extra time to pay when she ran into financial difficulties, unlike other funds who would not have covered her. I have just paid 12 months ahead and intend to stay with this fund in the future. I would not hesitate and have recommended this fund to others.
Time delay for refunds
Having had 2 physio appointments over the last month hicaps wouldn't read my RT card. I paid both accounts in full and lodged claims online. Nearly a month later and I haven't been reimbursed for either (the auto generated email says it'll be paid in 5 to 7 days). 3 emails and 2 requests for call backs and I've heard nothing. After being on hold for 35 minutes I finally managed to speak to a manager who said they'll be paid that day. 3 days later and I still haven't got my money. They're happy to take my premiums but refuse to pay what's owed to clients. Disgusting!
Been with them for years, never had a problem.
My family has been with RT Health for years, including my parents and siblings. We've all been to a private hospital at some stage and RT Health covered the lot, except one procedure had a doctors gap which he wouldn't budge on. Wer're from Queensland, and we had QML pathology charge our daughter in law huge fees to have pathology done while she was in hospital because she wasnt with a QML No Gap health fund. We called RT and they are one of the funds that are a no-gap QML fund, so we remain happy ongoing with a fund that always looks after us.
- Verified customer
Rt travel insurance Hopeless
Rt sent its members an email regarding an opportunity to save 40% on overseas travel insurance. I thought yes this is for me I started to get an online quote but wanted to make certain my current health concern was covered. I phoned the 1300 phone number provided which rerouted to the Phillippines neither staff person could give me a quote and both said they did not have RT health on their list
I then called Rt Health and the operator said no you must do it online. So she couldn't help me either I then sent and email and the Client Service...
Great Health Fund
RT is the very best when it comes to Health Funds by far offering the best value for money there is, their Hospital and extras, covers everything you will need, their benefits are excellent and the yearly limit among the very best, the customer service is excellent always friendly and helpful. I have been with RT Health Fund for 14 years and can’t speak highly enough of them, I highly recommend RT, for me it’s definitely 5 Stars.
Beware RT shortsighted on robotic surgery
We have been top cover members of RT health for many years only to find that when my husband has to make a claim for robotic surgery within premium hospital cover, RT health has refused to cover him. Ironically one of the benefits of robotic surgery is that hospital stay is reduced to one night whereas with traditional surgery, he would have to stay 3 nights in hospital.
The hospital informed us that many funds do now cover robotic surgery it is becoming the preferred method of surgery for many operations.
Perhaps time to change funds or go public.
Beware they do not always pay a claim
Have been with RT Health for many years as a premium fund member and pay an annual contribution of $5341.68.
I had to have robotic surgery for which they did not cover me and had to pay out in excess of $8,000.
What is the point in being in a health fund if they will not cover you!
Customer support not the best.
I am considering making a change to another health fund.
Amazing cost effective private hospital cover and extras. No problems with claims.
People only go online to complain, even when they are in the wrong - which is disappointing.
Been with RT Health for years and they have always come through for us. They have an in house charity as well to look after members going through tough times, which happened to us last year. They paid our health insurance premiums for us while we got back on our feet.
If more of RT Health's happy customer got this website to write reviews, they would be 5/5 stars based on our families experience.
My nephew is currently in hospital in a very bad way . He was told he would be covered for his stomach procedure.
He's got an infection and is staying in longer than expected. He's been in there nearly a week and will be in for a few more days at least.
He had a call from this pathetic health fund telling him he isn't covered?????
Besides him ringing and asking and confirming item numbers they are now saying he's not covered?????? What the hell??????
He was in no fit state to talk to them so I'm taking this higher up for him. This is disgusting!!!!! He is doped up on pain meds laying in a hospital bed in terrible pain.
How can they deny his claim AFTER he's confirmed his procedure??????
Terrible customer service
I called up their staff to see if I was covered for a hospital procedure and they told me I was. I went into hospital for the procedure on on their advice and then I find out after the operation that I am not covered. Called them up and received no apology and I was told that I was never given that advice. Now I have to pay a few thousand dollars for the operation.
Really happy after first year
I changed to RTHealth as they have a mid-range policy that includes maternity services. I've been with them for about 18 months and am really happy with them. I've been an inpatient twice and used a few of their extras and have not had any problems. There is not a long wait time when calling them on the phone, and they have always been very helpful and polite
Lousy Bullying Service
I have been with these people for around 5 years now - they have been ok - usual stuff of whatever I want to claim seems to be excluded from their Extras cover etc etc. 2 minor Hospital claims handled OK. But just recently their service has been appalling - just had an awful interaction with a customer services rep that was unresponsive to my feedback and bullying - no idea how to establish empathy and no concept of the customer is always right - lost my business - have nothing to do with them if they consider this treatment acceptable behaviour
Appalling unacceptable behaviour
Questions & Answers
Do you list specialists who don't charge out of pocket fees ?
rt healthRT Health
Hi Richard. Thank you for your question. Yes you can search for this information on our website. Go to the link below, type in the specialist you are after and the town, it will then provide a list for you. You can then look at each specialist/doctor and click on "see out-of-pocket costs". Hope that helps Richard. Have a great day.
need feedback on RT Health
We were with RT Health for 23 years and were happy with them, but recently they have changed, I used to be
able to phone and talk to someone in Brisbane or Sydney, now there is only one phone number for people all
over Australia and you are hanging on the phone for one to two hours, you also get passed on to someone in
India or the Philippines, I sent them an email and didn't receive a reply for 3 days, so not happy with them, we
have changed to West Fund who are much better and have good reviews.
rt healthRT Health
Just confirming that all our staff are Australia-based, rt health is Australian owned and operated, and you will always speak with a team member in Australia when you call us.
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