If you are dumb enough you'll use this machine.
I used this on a carpet that is very flat pile. I've cleaned carpets professionally years ago, and thought this would be the way to go because it got such a good rap. Before, the carpets looked fairly well OK, but I thought before I moved out, cleaning them would be the right thing for the new occupants. Well, after doing the job, the carpets look like they should be ripped up and replaced. What a complete and utter.
I am mortified. Who was the imbecile that invented this contraption. If someone knows him, let me know. I'll come and pe...rsonally kick his (colloquial posterior!!!). Rug doctor, you really are a Registered-Practicing-Idiot. The agent has withheld my $1600 bond because of the "damage" to the carpets. Plus they have given me a negative rating on my tenancy, and my credit. Rug Doctor!!! I am completely, and utterly gutted.
I hired your product to freshen up our carpets as we are selling our home. The machine left our carpets patchy and streaky looking even after 4 days. I rang your office and spoke to a helpful consultant who organized a free rehire to try and fix the problem. I redid the carpets and after another week and a half are still left with the same effect. I now have to get professional cleaners in to fix the problem, which when timing is critical has added a lot of extra unnecessary stress. Will not recommend your product and am not at all happy. It is...not a saving when you finish paying double in order to fix stains and streaks which were not present in the first place. Under the circumstances I expect a refund from the first hire of the machine on 18/3 of $58.47 as we are now having to get the carpets done professionally. Photos are available of the streaky carpets if necessary. Coby Hocking
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