Crooks & Liars
We ordered a rug & non-slip mat late December 2019 & full payment was taken instantly. The non-slip mat was received in January with advice that the rug was out of stock but delivery approx. 2 weeks. This didn't happen so when contacted again was advised ETA now June 2020. We cancelled the order & was promised a refund. Now 2 weeks later still have not received the refund & after several unproductive emails will now take to ACCC & bank. It may be worth trying a debt collection agency too.
I would like to rate zero stars, so do not trust or do business with this company!
- Verified customer
Fast to collect money and rug delivered quickly however beware!!... I returned a rug and I am now having extreme difficulty getting anyone to call or email me back about my refund. This has been going on now for 2 months!!
I was hesitant about purchasing online but this rug did not disappoint- colours were true to the online pic and fits my space perfectly - very happy and definitely recommend this site to my friends
The reviewer stated that an incentive was offered for this review
Great quick service with the rug being delivered right to the house. Most items are only delivered to our front gate which is about a 500 metres from the house. Loved the rug it was even better than I imagined. Will definitely be using Rugs Direct in the future
Customer Service? This Company Ha, Ha !!!!
Ordered product which was ready for pick up 17/12/2018, asked for follow up with Delivery Company as they do not answer any phones ! No reply from Rugs Direct after several days have passed. Rug finally arrived 21/01/2019, " Over a month later !!!!!!" Product was only 90 kilometres from my home address !!!
Looks like both Rugs Direct and Hunter Express Delivery are a great match - " Believe in No Customer Service, just grab the money and run !! "
They didn't post until 2 weeks later despite their website claiming that they do 'fast despatch.' I emailed and called them but received no response. The number that they have listed on their website is a dead line as it rings a few times then automatically disconnects. Rugs were OK but definitely was not worth the price I paid for it. One Rug even stank so bad I had to have it professionally cleaned.
Not worth the money or time, and definitely borderline scam! And to top it off, the rugs' description had said that they were made in Turkey, when in fact, it was made in China!
I ordered a rug mid December and had notification that it had left the depot the following day! Even taking the Christmas, New Year period into consideration, the rug has still not arrived. Even the transport carrier they use can to be contacted and very frustrated with not being able to find out what is going on. Will definitely NOT be using Rugs Direct again. If you live in Perth...beware!
I have tried to phone numerous times to speak to someone to ensure the correct address was recorded for delivery - as I accidently wrote the incorrect unit number on my online order. Sent numerous emails stressing that the rug wouldn't be received and sent to the wrong address. NO replies whatsoever. What sort of company just IGNORES all attempts to communicate with them!!! You should be able to at least speak to someone!!! ZERO faith in their lack of customer service.
I am thrilled with the 3 kids rugs I purchased. So close to Christmas didn't know if they would arrive in time, but have received them in only 4 days. Great communication, can't understand why any negative feedback should have been given. They are really beautiful quality rugs. Thanks so much.
Excellent buying experience
Love the 2 rugs I purchased . Excellent service . Customer service has been extremely helpful and courteous. The choice of rugs is really great and they are very good value for money . I am extremely happy with the overall
Shopping experience at rugs direct and will
Definitely be buying more whenever I need to and recommend to people I know want to purchase rugs in the future .
Amazing customer service and extraordinary rug, love it. Great company to deal with!
I just read the reviews here and cannot understand some of the negative reviews? I received sensational customer service by the lovely Joanne, who responded immediately to my emails and I am obsessed with the gorgeous rug. The rug was dispatched immediately from NSW but through no fault of Rugs direct, Toll Ipec held up the delivery for a few days in Melbourne. I contacted Joanne who replied immediately, was so sweet and kind and happy to contact Toll Ipec and complain about the late delivery. I will be buying again in the future if need be.
Just recieved rug- can't complain yet!!
I purchased a rug just over 2 weeks ago and silly me read the reviews after making the purchase. Although there was mainly bad reviews there was a few goodies so I just held my breath and hoped for the best.
I've just recieved the rug and can't complain yet!! It's exactly the one that I ordered and it fills the room prefectly!! plus when I emailed the company I had a swift response.
So potential buyers please don't be put off by the reviews give them a chance, you may be surprised!!
- Verified customer
So so happy
The first order I placed with them I had issues with receiving a response to my emails (delivery was taking longer than suggested) so I was a little worried but was quite amazed by my rug once received. I ended up receiving an apology for the bad customer service as they had issues with some staff members and a discount code for my next purchase. The second time around everything was perfect. Fast delivery and another great rug. Will be purchasing again
- Verified customer
I'm the first to give negative feedback when warranted, but can only praise Rugs Direct. After purchasing a first rug I phoned and like some of the reviews note, there was no answer. While we should be mindful that it's an online business and not a call centre, I received a return call from Joanne soon after. She offered advice on colours to match my furniture, swapped my original order and had my rug arrive at my doorstep two days later. The product was as per the description and image. Now that my confidence was up I purchased a second rug. I...forgot to include my 10% discount at this second purchase and needed a quick delivery. So I sent an email and again received a prompt call back. The 10% discount offer was immediately credited back to my card and Joanne and her colleague personally delivered the rug to me that day. Could not have been a better experience. Now I just hope the rugs work in the new place I'm moving to!
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