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Rugs Direct

Rugs Direct

2.6 from 75 reviews · View Statistics
See the Best Home Decor Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Rugs Direct

Reviews

2.8
13 reviews
  • Product Quality
    3.3 (10)
  • Return Claim MadeYes · No (13)
  • Customer Service
    2.2 (10)
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Catherine W.
Catherine W.Metropolitan Adelaide, SA

Very happy - very surprised

published

Based on all past reviews I was very very hesitant to order my rug from Rugs Direct, however after someone at a 1st birthday party mentioned they ordered theirs no worries I decided to bite the bullet. Ordered my rug on a Saturday arvo and it was delivered to metro Adelaide on Thursday - and I absolutely love it! It’s beautiful. Exactly same colours as online pics. So glad I decided to order through these guys and I wouldn’t hesitate to again. Below is a pic - Evoke Carnival White Transitional Rug 330x240.

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Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo

Poor quality and color of the rug

published

Purchased rug online from their website and when we received it the color was no way near what was displayed on website so the rug didn't suit our color scheme, sent photos to customer service and after few emails back and forth, they called me today and told me that actual product will always be different from real one. I told them that little of color difference is acceptable but this very different so eventually I am returning this rug and paying the cost of return where it should be them paying it as item is not as described,
1st image is the image of the rug online and on the label, second image, top rug is the one I got and bottom is our old rug (just compare the color)
DONT waste your time and money buying from these people.

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Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationhttps://rugsdirect.com.au/
graceG
graceGSydney, NSW
  • 21 reviews
  • 24 likes

Poor quality. Uneven pattern.

published

I just unwrapped and laid a hallway runner. Most disappointing as the pale colour pattern is uneven and
noticeable. In a darker colour it would be worse! Made from what could be nylon.
I should have read the reviews before making my purchase! They don't respond to calls or emails either.
I wonder why! Wasted $119
I bought a beautiful large quality rug fro my bedroom from Zanui about 6 weeks ago for $159 on sale +
postage. Even my daughter and grand-daughter commented how beautiful it looks. Made from quality
material. Unfortunately Zanui didn't have the width of runner I was seeking!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationSydney.
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All fine! Prompt delivery and satisfied with our choice

published

Smooth purchase and no issues. Rug arrived in 8 days of the order and we found the images on the site accurate. My only comment is that there was a few days between the immediate "order is placed" email and the next email; though that was also stated in the the initial email "We will notify you when it has been sent" - so I just needed a bit of patience. We are very happy with rug (so do not have to navigate the returns process).

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Dreamsinblue
DreamsinbluePerth, WA
  • 2 reviews
  • Verified

Beautiful new rug, just like pictures on website!

published

I was apprehensive about ordering a rug from rugs direct after reading such negative reviews here. But I had fallen in love with the transitional rug from their website and it was at such a big discount that I thought “it’s worth the risk.” I ordered it and it came in only 7 working days! I was very surprised how short the wait was in spite of Covid! I could not be happier with the rug. It’s beautiful and exactly as it looks on the website. It is soft to touch and the texture and detail is beautiful. A happy customer who is glad she didn’t let the negative reviews stop her from buying the perfect rug!

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Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
mandy
mandy
  • 4 reviews
  • 5 likes

Never ever again

published

After 11 days of waiting for rug shipment and emails back and forth enquiring I received a text message saying I had been refunded. What a waste of my time. I needed the rug for a house sale. Never again. Anyone wanting to use this company should google the rug and purchase from elsewhere.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Michelle
MichelleMurray Region, NSW

Have not received my rug

published

I have been waiting for almost four weeks for my rug and nothing. No-one will respond to my requests. I have just tried to ring - the 1 300 number is not answering, or the landline. Something is seriously wrong with this company. I am now going to contact Consumer Affairs.

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOn-line

DO NOT buy from this company

published

I have been waiting for over a month for my order. I have emailed multiple times without reply, and no one will pick up the phone line. Quick to take payment but do not send the product.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Roz T
Roz TMetropolitan Adelaide, SA
  • 2 reviews

Worst company

published

Do not buy from this company, they have the worst customer service I have ever encountered, buyers beware 15 emails later and still got the wrong product delivered and now impossible to contact no phone number either disconnected

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
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Phil and Barb
Phil and BarbIllawarra, NSW

Crooks & Liars

published

We ordered a rug & non-slip mat late December 2019 & full payment was taken instantly. The non-slip mat was received in January with advice that the rug was out of stock but delivery approx. 2 weeks. This didn't happen so when contacted again was advised ETA now June 2020. We cancelled the order & was promised a refund. Now 2 weeks later still have not received the refund & after several unproductive emails will now take to ACCC & bank. It may be worth trying a debt collection agency too.
I would like to rate zero stars, so do not trust or do business with this company!

Customer Service
Incentivised Review No
Return Claim MadeNo
Murray T
Murray TSouth East Queensland, QLD
  • 2 reviews

Perfect rug

published

Great quick service with the rug being delivered right to the house. Most items are only delivered to our front gate which is about a 500 metres from the house. Loved the rug it was even better than I imagined. Will definitely be using Rugs Direct in the future

Product Quality
Incentivised Review No
Return Claim MadeNo
Jenny
JennyNorthern Region, NSW

Quick refund on returned rug

published

A very quick response to our returning the rug and getting a refund through Paypal. My email regarding return of the rug was answered within 24 hours.

Thank you very much for a quick service.

Product Quality
Incentivised Review No
Return Claim MadeNo
vicki
vickiGippsland, VIC
  • 3 reviews
  • 1 like

love my rug!!!

published

Had to wait a while, but with a few calls to rugs direct, friendly customer service chased it up, and it was at my door today.
Thank you will definitely be putting in future orders.
Thank you

Incentivised Review No
Return Claim MadeNo

Questions & Answers

Kelly
Kellyasked

Hi,
Has anyone purchased a jute rug from au rugs?
Mixed reviews and wondering to go ahead?

No answers
Oneandonly
Oneandonlyasked

hi, glad i looked before buying. is this www.rugsdirect.com.au that you've had bad experiences with?

3 answers
boohoo
boohoo

Yes that's correct

catcreek
catcreek

Initially I was unable to get a response from rugs direct but they did contact me, listened to my request and delivered. And the rugs are great.

Katz M.
Katz M.

Thanks to everyone who left reviews for rugs direct. I was going to buy a rug I love on their site, but have changed my mind. Thank you all :)

Get an answer from our members and Rugs Direct representatives

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