Do not buy from Rugs Direct!!
3 weeks after I placed an order, they told me they were out of stock and now almost 2 weeks later I’m still waiting for my refund. Terrible customer service.
Shameful business practice
We ordered and paid for a rug
Rugs Direct then order the rug from a supplier - supposedly
After numerous emails and phone calls over 3 weeks - we uncover the rug is not in stock for months
Customer service were friendly enough and refund provided
The business has serious customer service issues which is either negligent or has criminal fraud intent Rugs Direct and Brand Ventures should be investigated by consumer affairs
Rug doesn’t match picture, won’t return your money
Rug arrived and the photo looked like a crisp white and black design clearly filtered. When arrived looked nothing like photo, was brown! won’t return my money after 7 weeks
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Fast to collect money and rug delivered quickly however beware!!... I returned a rug and I am now having extreme difficulty getting anyone to call or email me back about my refund. This has been going on now for 2 months!!
Questions & Answers
Has anyone purchased a jute rug from au rugs?
Mixed reviews and wondering to go ahead?
hi, glad i looked before buying. is this www.rugsdirect.com.au that you've had bad experiences with?
Yes that's correct
Initially I was unable to get a response from rugs direct but they did contact me, listened to my request and delivered. And the rugs are great.
Thanks to everyone who left reviews for rugs direct. I was going to buy a rug I love on their site, but have changed my mind. Thank you all :)
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