Reviewer Photos & Videos
Very happy - very surprised
Based on all past reviews I was very very hesitant to order my rug from Rugs Direct, however after someone at a 1st birthday party mentioned they ordered theirs no worries I decided to bite the bullet. Ordered my rug on a Saturday arvo and it was delivered to metro Adelaide on Thursday - and I absolutely love it! It’s beautiful. Exactly same colours as online pics. So glad I decided to order through these guys and I wouldn’t hesitate to again. Below is a pic - Evoke Carnival White Transitional Rug 330x240.
Beautiful new rug, just like pictures on website!
I was apprehensive about ordering a rug from rugs direct after reading such negative reviews here. But I had fallen in love with the transitional rug from their website and it was at such a big discount that I thought “it’s worth the risk.” I ordered it and it came in only 7 working days! I was very surprised how short the wait was in spite of Covid! I could not be happier with the rug. It’s beautiful and exactly as it looks on the website. It is soft to touch and the texture and detail is beautiful. A happy customer who is glad she didn’t let the negative reviews stop her from buying the perfect rug!
More than pleased with my rug
Rug arrived in 3 days & very pleased with quality. I am not an online user normally however this was such an easy purchase & would certainly buy from Rugs Direct again.
Great value for money
Wendy from Denistone
I was hesitant about purchasing online but this rug did not disappoint- colours were true to the online pic and fits my space perfectly - very happy and definitely recommend this site to my friends
The reviewer stated that an incentive was offered for this review
Great quick service with the rug being delivered right to the house. Most items are only delivered to our front gate which is about a 500 metres from the house. Loved the rug it was even better than I imagined. Will definitely be using Rugs Direct in the future
Quick refund on returned rug
A very quick response to our returning the rug and getting a refund through Paypal. My email regarding return of the rug was answered within 24 hours.
Thank you very much for a quick service.
love my rug!!!
Had to wait a while, but with a few calls to rugs direct, friendly customer service chased it up, and it was at my door today.
Thank you will definitely be putting in future orders.
So thrilled with my mat
only recently got into online shopping and because I live in a remote location, I was quite concerned that things wouldn't go smoothly. My experience with you has been fantastic and if needing another mat will be back to you.
I am thrilled with the 3 kids rugs I purchased. So close to Christmas didn't know if they would arrive in time, but have received them in only 4 days. Great communication, can't understand why any negative feedback should have been given. They are really beautiful quality rugs. Thanks so much.
Excellent buying experience
Love the 2 rugs I purchased . Excellent service . Customer service has been extremely helpful and courteous. The choice of rugs is really great and they are very good value for money . I am extremely happy with the overall
Shopping experience at rugs direct and will
Definitely be buying more whenever I need to and recommend to people I know want to purchase rugs in the future .
Amazing customer service and extraordinary rug, love it. Great company to deal with!
I just read the reviews here and cannot understand some of the negative reviews? I received sensational customer service by the lovely Joanne, who responded immediately to my emails and I am obsessed with the gorgeous rug. The rug was dispatched immediately from NSW but through no fault of Rugs direct, Toll Ipec held up the delivery for a few days in Melbourne. I contacted Joanne who replied immediately, was so sweet and kind and happy to contact Toll Ipec and complain about the late delivery. I will be buying again in the future if need be.
So so happy
The first order I placed with them I had issues with receiving a response to my emails (delivery was taking longer than suggested) so I was a little worried but was quite amazed by my rug once received. I ended up receiving an apology for the bad customer service as they had issues with some staff members and a discount code for my next purchase. The second time around everything was perfect. Fast delivery and another great rug. Will be purchasing again
I'm the first to give negative feedback when warranted, but can only praise Rugs Direct. After purchasing a first rug I phoned and like some of the reviews note, there was no answer. While we should be mindful that it's an online business and not a call centre, I received a return call from Joanne soon after. She offered advice on colours to match my furniture, swapped my original order and had my rug arrive at my doorstep two days later. The product was as per the description and image. Now that my confidence was up I purchased a second rug. I...forgot to include my 10% discount at this second purchase and needed a quick delivery. So I sent an email and again received a prompt call back. The 10% discount offer was immediately credited back to my card and Joanne and her colleague personally delivered the rug to me that day. Could not have been a better experience. Now I just hope the rugs work in the new place I'm moving to!
I have ordered two rugs from rugs direct, both arrived 8 days after placing order. Good quality & very happy with my purchases. After placing first order they offer a 10% discount on your next order. delivery was free on both orders.
My rug is perfect and I can’t fault it!
I absolutely love my rug! After reading the reviews I was nervous but it came within 4 days and I couldn’t be more happier !
Questions & Answers
Has anyone purchased a jute rug from au rugs?
Mixed reviews and wondering to go ahead?
hi, glad i looked before buying. is this www.rugsdirect.com.au that you've had bad experiences with?
Yes that's correct
Initially I was unable to get a response from rugs direct but they did contact me, listened to my request and delivered. And the rugs are great.
Thanks to everyone who left reviews for rugs direct. I was going to buy a rug I love on their site, but have changed my mind. Thank you all :)
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