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Rugs Express

Rugs Express

4.1 from 70 reviews · View Statistics

Reviews

3.9

45 reviews
  • Product Quality
    4.6 (35)
  • Return Claim MadeYes · No (45)
  • Shipping
    4.6 (30)
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Great value

published

Bought 2 lovely reg & black rugs. They look great & compliment our rather large lounge room. The service provided by Rugs Express was outstanding & the rugs were delivered within the week all nicely wrapped, clearly labeled & secure. Thinking of ordering others for another, smaller room. Highly recommend.

Product Quality
Return Claim MadeNo
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Completes our living room.

published

Very happy with the total look, compliments our living room. Great price for the size and quality of the rug. Delivery was quick too.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Frustrated
FrustratedNorth Queensland, QLD
  • 2 reviews
  • 4 likes

Turned my patio into a tropical oasis

published

Outdoor rug with tropical images and colour is a great size and plush under feet. Looks even better than as advertised. Am already saving for my next purchase!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Jill
Jill
  • 2 reviews

I love my new rug

published

I love the colour and the style of my new rug, the colour is exactly as pictured. Also a Quick delivery.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Kay S.
Kay S.Greater Melbourne (Outer), VIC

Beautiful rug and great quality

published

This rug is so soft and wonderful under your feet, quality is A+ thank you very much will definitely purchase more

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Jenny Lakes Entrance
Jenny Lakes EntranceGippsland, VIC

Exactly as Advertised

published

The rug I received was exactly what I had ordered. I think the rug may have been shipped into Australia from overseas which took time due to Covid restrictions, however Zac was very helpful, patient and accommodating when I called him twice for updates. My rug was delivered rolled up in a plastic covering for protection directly to my front door, and looks beautiful in my guest room.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Janice
JaniceSouth East Queensland, QLD

COVID vs the hall runner

published

My beautiful floor rug arrived really quickly and was even better in person! However due to no fault of their own. the hall runner was delayed quite some time. However Zach kept the communication lines open and the option to choose another or a refund. We chose to wait it out and are thrilled we did. They sure do add something to our living space.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo

Exactly as the photo online

published

We have just received our hall runner and it’s just what we wanted , the colour is exactly as was in the photo , 5 metres long which is hard to find so all in all very happy would definitely purchase from rugs express again .

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo

Absolutely love my RUGS I purchased!!

published

Hands up the best quality I have ever encountered with rugs.
These rugs are so beautiful in my house, they are soft and so luxurious that you could sleep on them.
I was always kept updated with the status of my order even through the tough times of covid and waiting periods.
The customer service was very informative and outstanding.
I will definitely be purchasing more rugs from this company 100% so if you need a rug you check them out as you won’t be disappointed.
Very highly recommended.
Ivy. P

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Christine S
Christine SMelbourne
  • 2 reviews

Exceeded expectations

published

The value and quality exceeded my expectations. Both the customer service and delivery process were excellent. Delivery was very prompt. Highly recommended.

Shipping
Incentivised ReviewNo
Return Claim MadeNo

My favourite rug

published

Very happy with the beautiful rug I purchased from rugs express. Excellent customer service and communication. Quick delivery, received my rug in less than a week.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Cass
CassNorth Queensland, QLD

Happy customer

published

Absolutely love this rug. Its massive and just beautiful. I was worried about quality because the prices are so good. But its gorgeous, soft and fluffy and just well made. Customer service from zac was amazing throughout the process aswell

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Jenny D.
Jenny D.Greater Melbourne (Inner), VIC

Great rug

published

I had to wait for the rug mainly because of covid but zac was always prompt with emails and calls and always helpful.When I finally got an email I was told it was in stock and it came in a matter of days It is a great quality rug and looks great in the room I have already had compliments on how good it looks it was definetly worth the wait I couldnt be happier

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Lil
LilSydney, NSW

Great rugs, great customer service

published

I bought two rugs which arrived within days of placing my order. The rugs are lovely as is the quality. The delivery driver was nice also. I experienced excellent customer service right through from my initial enquiries to the rugs being received. I found Zac to be very helpful and efficient. I will be recommending Rugs Express to family and friends.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Anne E
Anne ESouthwest, VIC
  • 2 reviews

Personal and efficient service

published

There was a little bit of confusion at the start, with the rug being out of stock, and COVID -19 not helping but I cannot fault Zac for his service. Amazing response and honest about the status of my order, and even offered a full refund. Delivery time was incredible. Very impressive.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Jan E.
Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

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