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Very happy with our purchase. Purchased a hall runner and 2 large rugs, they look stunning, will definitely use rugs express for any future needs, the customer service was exceptional
I purchased 2 x indoor/outdoor hall runners for my country AirBNB as guests walk lots of dirt and grime inside.
Very nice product, arrived in a few weeks with FREE POST and are already doing a beaut job and looking great ! Thanks Peter
I ordered my rug and received it within days. Extremely fast service. I am so happy with my rug, the quality is just amazing. This is the second rug I have purchased from this company and extremely happy with the quality of the rugs as well as the service from this company..
I will always buy rugs from here as I know have confidence that the quality will last in heavy walk areas.. thank you to the team.. I love love love my rug..
Great rugs at good price
Happy repeat customer. Good quality rugs for a fair price. Each time they were delivered quickly and efficiently. We’re very pleased.
I bought a round rug and it was dispatched 3 days later! There was a bit of a delay with the couriers due to the floods. I contacted Rugs Express and they quickly chased it up for me! Excellent communication and very happy with my purchase. Thankyou!
Ordered rugs in December-appreciated the delays with Covid etc. Zac communicated in a timely manner when I emailed queries of delivery. NO STOCK! Why advertise if no stock in the country. Offered refund, but I was happy to select an alternative which Zac confirmed was in stock and did not want the $68 difference. That was February 25th stating the rugs would be despatched the following Monday. Still waiting.
It took me a little while to choose on line, going from website to website. Rugs Express had the largest range. Once I decided on the colour and style, it was so easy. I couldn't believe how quickly it arrived! I unpacked it as fast as I could, and OMG, it ads the drama to our bedroom I was looking for and my beautiful black cat just wants to sleep on it all day. I still have 4 more rugs to purchase, and I can't recommend Rugs Express enough.
Google requests I use 20 words at a minimum and be factual and objective. So here goes. It all started late one night when a completely irrelevant thought popped into my mind. It was probably around 11pm, my children were asleep, my husband was trying to sleep and my brain had long left my body...but what it did leave behind was the urge to spend money on items our home doesn't actually need. Fast forward to hours of pointless online shopping, where I truly believed I would never find what I was looking for. I mean. I've never used Tinder, but ...I imagine it was a similar experience to scrolling aimlessly through hundreds of faces you'd never allow in your home... except in this case it was rugs (although I suppose in some Tinder cases it would also be rugs). That's inappropriate, but so is looking for rugs at 11pm. Hours passed by, and there it was... round in all its glory. My husbands balding head, that is. He told me to go to sleep and that pressure lead me to purchasing another glorious round thing...a rug, in fact. A glorious round rug. So basically, I am happy with my purchase and my husband is happy with my rug...and I don't mean that metaphorically, or do I?
Great customer service!
Excellent customer service and so happy with my rug and runner. Great colour and quality. Will definitely recommend to family and friends.
Love my new rug, exactly what I wanted and as described. Rugs Express have amazing customer service, special thank you to Zac. Would highly recommend
Outstanding - Brilliant product and superb service - faultless
Back in August 2021 I ordered and paid for a rug online. Within 20 minutes of placing my order, Zac phoned me to advise the rug wasn't in stock and due to COVID wasn't sure when it would be. He was absolutely fantastic in spending a lot of time with me to discuss other rugs that might suit. In fact, I believe the rug he suggested (and I chose) is better than what I had originally ordered. Delivery was very good (especially during COVID/lockdown in Melbourne and parts of Sydney).
There was a price variation choosing the other rug, plus Zac w...
Love my new rug!! Customer service was outstanding! Very friendly, great communication and fast responses. Delivery was also very quick! Thankyou!!
Zac and his family business are the penultimate in rug supply anywhere in Australia.. I have just received my 3 Rd rug very seamlessly and promptly and once again delighted with the choice .. the beautiful traditional design rich colours and tight weave.. so affordable and brilliantly sourced from all over the Middle East .. where rug making artisans have practiced their craft for Millenia.. I thoroughly recommend Zacs rugs and carpets.. they have delivered beauty and wearability and all with courteous staff! Thank you Zac! I’ll be back! Ann Hamilton
Perfect rug , perfect service !
I cannot thank Zac enough for helping me order my rug over the phone when I called with a million questions , I have never in my life had someone who went out of his way to help whilst I decided on size .The colour and design is exactly as it was on the website , dispatch and delivery came as he promised ! Cannot recommend Rugs Express enough . This is a business where you get calls not just emails. Thank you ! Will def recommend you to everyone
Expect disappointment and delay
First it was in stock. Then it wasn't, but it was coming. Then it was delayed from Turkey. Then it was here and about to be dispatched. Then there was a delay with logistics. It will certainly be more than than a month later than promised, and I expect more excuses to come. Just tell people the truth about delivery. Then they can choose.
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