Rugs Express

Rugs Express

Rugs Express
4.2

98 reviews

PositivevsNegative
79% · 7719 · 19%
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Reviews

98 reviews
98 reviews
Jenny D.
Jenny D.Greater Melbourne (Inner), VIC
 

Great rug

I had to wait for the rug mainly because of covid but zac was always prompt with emails and calls and always helpful.When I finally got an email I was told it was in stock and it came in a matter of days It is a great quality rug and looks great in the room I have already had compliments on how good it looks it was definetly worth the wait I couldnt be happier Show details
Linda
LindaPerth11 posts
 

Perfect rug

Great rug great price great service great delivery couldn’t be more happy with it would def recommend this company if your looking for a rug price is much cheaper than other companies with same rug
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Lil
LilSydney, NSW
 

Great rugs, great customer service

I bought two rugs which arrived within days of placing my order. The rugs are lovely as is the quality. The delivery driver was nice also. I experienced excellent customer service right through from my initial enquiries to the rugs being received. I found Zac to be very helpful and efficient. I will be recommending Rugs Express to family and friends. Show details
Anne E
Anne ESouthwest, VIC3 posts
 

Personal and efficient service

There was a little bit of confusion at the start, with the rug being out of stock, and COVID -19 not helping but I cannot fault Zac for his service. Amazing response and honest about the status of my order, and even offered a full refund. Delivery time was incredible. Very impressive. Show details
Happy customer
Happy customer
 

Good service and great rug

The outdoor rug I ordered took three months to arrive due to COVID-related transport delays. The staff were always honest about the status of the order and offered a refund. I was happy to wait. Today I received the rug - I’m happy I waited. The rug is great. Many thanks to the staff who I’m sure are finding the disruptions to business operations a real challenge. Well done and thank you.✅ Show details
Product Quality
Sharyn H.
Sharyn H.Hunter Region, NSW
 

Lovely rug

Worth the wait. The rug is beautiful and so soft, exceeded my expectations. Zac responded to emails promptly with updates Show details
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Ella C.
Ella C.Sydney, NSW
 

Fantastic service beautiful quality rugs

Friendly supportive service. Delivered what was ordered and were extremely flexible. Communication was reliable and consistent. Very impressed with overall service and delivery
Harry
HarryGreater Melbourne (Outer), VIC
 

Best Quality Rug

Anyone looking for Quality this is the one stop shop. We ordered a rug I love the quality of it so much that we ordered the Runner as well. we are happy with the product so much. the team is extremely helpful. thank you so much for the wonderful products. Will be buying more.. Show details
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Carolann
Carolann13 posts
 

Wonderful product & service

I have used Rugs Express before and both times, have been blown away by the quality and value of their products. Extremely prompt service and really impressed by their products and being just what is advertised! Show details
Angela  MCLAUGHLIN
Angela MCLAUGHLIN3 posts
 

So soft

Sadly I had a wait for my product to arrive ( welcome to COVID shopping online) but each time I contacted the company they did respond ... it finally arrived and it looks and feels fantastic Show details
Product Quality
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Customer
Customer
 

Do not purchase from this Company

Ordered and paid for a rug on 15th Sep, heard nothing since.
Emailed them on 13th October, no response.
Rang mobile no 26th Oct, said he would check the factory in the morning, haven’t received any answer.
Doubt if this is a legitimate company, no customer service and doubt that I’ll ever receive rug or refund. Show details
A Customer
A Customer38 posts
 

Don't buy from this business

This business takes your money for stock they don't have and then ignores all your emails asking when the rug will be dispatched. Seven weeks after ordering, I still hadn't been given even an approximate date for when the rug would be back in stock. It was only when I threatened to report them to the ACCC that they refunded my money. Don't believe the positive reviews. Show details
MCM
MCMSydney, NSW2 posts
 

Very satisfied

Had a couple of problems at first with supply because of the very difficult conditions we’re in a the moment. I was given a full refund. As soon as the rug arrived in stock...1 week after the refund...I reordered and it arrived within 2 days. Very happy with quality, design, colour and price. Show details
Customer
Customer
 

No stock & doesn't refund

Rug is out of stock, implied a refund. Received NO refund. Shop elsewhere.

Doubt this company is reputable when it lies to customers and doesn't refund you when an item you've ordered is out of stock.

Emma J.
Emma J.South East Queensland, QLD2 posts
  Verified
Vanessa P.
Vanessa P.Greater Melbourne (Metropolitan), VIC
  Verified

Quick delivery

I am shocked at how quick delivery was. I live in Victoria which is in lockdown. I love my new rug. Great selection of modern rugs to choose from in different sizes, patterns and colours. This has been the best service I have received from an online shop during these strange times. Show details
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Fullup
FullupSouthwest, VIC4 posts
 

Rugs express

Purchased a rug back in June and it has never arrived after posting a message on the page. Unable to obtain a phone number. My next step is reporting them Show details
Vee
Vee3 posts
  Verified

Risky

Order confirmed immediately and delivery should only be a few days. Great!
But, then silence. I contacted them 3 times for an update. Finally 10 days later told it’s out of stock.
2 more weeks of me chasing eventually gets a refund, nearly a whole month after initially ordering.
Waste of time. Terrible communication. Show details
Nadia
Nadia
 

Poor service and communication

I purchased a rug back in June and understand that due to covid there might be some delays. I rang them a month later to check on the status and was advised that they would check the warehouse and get back to me. They never did. I emailed them in September to again check the status, to be told they would check and get back to me. They never did. I contacted them in October to be told that they would check the backorder details and get back to me, and they also offered a refund, which I agreed to. I'm now awaiting a refund but not feeling very confident that I will get one.

Please save yourself the time, energy and frustration, and use another rug business!! Show details

Rob
RobIllawarra, NSW
 

Awesome

Placed an order at the end of August and the rug was delivered within the working week.
Top quality product, would definitely buy again when I redesigning my bedroom.
Thanks Show details
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Jim D
Jim DAdelaide2 posts
 

Ordered in June still waiting

Ordered my rug in June, have had one response to my email but nothing since, I really just want my rug, I will wait hoping it will turn up eventually. Show details
AspenKat
AspenKatSydney Surrounds, NSW15 posts
  Verified
Lloyd
LloydSouth-Eastern Region, NSW
  Verified

Exactly what I ordered

The rug we received is exactly what I ordered and seen on the website. Thankyou for the quick delivery even through these hard times of covid. The quality and colour is sensational and we will re-order again from Rugs Express without hesitation. Thankyou for Rugs Express for our amazing rug. It's great to see an Australian owned company delivering on their promises espcially for an oldie like me. Thankyou again. Show details
Nicole Crnalic
Nicole CrnalicGreater Melbourne (Inner), VIC
 

Still waiting

Ordered a rug over 4 weeks ago which is still listed on the website as 'Awaiting fulfilment'. I emailed them asking for an update over a week ago, still no reply Show details
George
GeorgeSydney, NSW
 

Perfect rug and runner

Thankyou Rugs Express for my matching rug and runner. Thankyou for your help in choosing the perfect pair. I am so happy and the wife is too. The colours are great and exactly what’s shown on your site. The sizing is also great and without your customer service and guidance I’m sure I would have chosen the wrong size. Cheers. Show details
Stefan
StefanIllawarra, NSW
 

Super rug

Awesome rug, very high quality and looks so good. Refreshingly fast delivery and superb communication, never had second thoughts when buying with rugs express as its a trusted business.
Overall im extremely satisfied and money well spent. Show details
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pixie83
pixie83Gippsland, VIC6 posts
 

Lengthy delays and poor product

Still waiting for complete order..... 6 weeks on from purchase date. Poor communication, broken promises about the expected delivery. With the rug we did receive (after a delay and having to follow up a few times), the quality was poor with many pills, loose threads, puckered material (like it had been stretched). I was first told by [name removed] that he was going to talk to the manufacturer - acknowledging the poor quality - then quickly after I was told from rugs express that this is the quality to be expected for the $800+ hand-knotted rug.
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Sally
Sally12 posts
 
Matthew
MatthewSydney, NSW2 posts
 

Awesome choice

Just received my awesome floor runner. Fits just right in my home. Thanks again Rugs Express. I will be sure to buy off you again after the renos have finished. Thanks Show details
EGB
EGBTasmania10 posts
 

Not happy

I ordered rugs several weeks ago which were supposed to be in stock. I need them to protect my floor and not just for aesthetic value, so deliberately made my choice on what was supposed to be in stock. Several weeks and 3 phone calls later I am still waiting for the person to get back to me with some idea of when to expect delivery. If they don't contact me on Monday with accurate information, I will be requesting a full refund. Show details
Tee
TeeSydney, NSW
 
Camilla M.
Camilla M.Sydney, NSW2 posts
 

Beautiful rug. Good friendly service!

It took so long for me to decide which rug to purchase. When I finally did I wasn’t disappointed. Delivery took about a week which is understandable with everything going on with COVID. The rug is exactly what was online, colours and design was perfect. I had to call them once to check on the size and they were so helpful and knowledgeable.  Show details
Skeptical Customer
Skeptical Customer
 

All the good reviews made me purchase one

Still waiting for my rug been nearly 2 weeks Since I purchased it. I have contacted rugs express and still haven’t heard where my rug is or if it’s been shipped yet. Probably won’t purchase a rug off here again...
Shipping
Irene C.
Irene C.Greater Melbourne (Outer), VIC
 

Very happy with purchase

The rug that I ordered was exactly what I wanted. The quality is fabulous. I had to call them a couple of times to ask for their recommendation on what size to get as I was unsure and their customer service was amazing and very helpful on all occasions. Delivery was also quick. I’m very happy and will purchase off them again!! Show details
Rob
RobWollongong2 posts
 

Great Rugs from Rugs Express

I've ordered a few rugs from Zac at Rugs Express for our house and each one has been a great fit. Well priced, good quality and delivered on time. If in doubt about what you need, talk to Zac. He gives great recommendations and their website is very helpful too. Show details
Chelsea
ChelseaSydney, NSW2 posts
 

Great service and quick delivery

I ordered a rug last Friday. I accidentally chose the wrong size. I Called phone number provided on the website and they were very quick in changing my order to the correct size that I needed. He was so knowledgeable and understanding and overall friendly. Great customer service and even better I received my rug Tuesday and is exactly what I wanted. Such fast delivery. I’m definitely going to tell my friends to buy off this site. Show details
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Happy customer
Happy customerSydney, NSW2 posts
 

Great Service Great Product

Have just received my 4th rug from Rugs Express. Super quick delivery. Excellent service Rug is amazing. Great quality. Will buy from again. Absolute pleasure to deal with. Highly recommended. Show details
Mamu
Mamu
 

Happy to get my new rugs

I just got my 2 new rugs which initially ordered in different design as I couldn't get both in the same design. Zac contacted me and suggested on one design for both rugs. I couldn't be happier as they both match, they are good quality and nice colour.
Thank you Zac. Thank you Rug express.
Will definitely come back, and highly recommend .
JTRN
JTRN2 posts
 

Beautiful RUG

The original rug I ordered has run out and Zac contacted me to offer alternative rug design with almost exactly what I want for color combination and style.

I was so amazed when I saw it. The rug is prettier than in the photo!

It sits perfectly on our living area!

Quality wise and affordability definitely rugs express has it! Show details

Kathy D
Kathy DNorthern Region, NSW10 posts
 

Beautiful rug

We love our new rug - the quality, colour, style. And the price.

There was a longer delivery time than we had hoped but Zac upgraded the rug to make up for the delay and we will happily shop at Rugs Express again.

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