Reviewer Photos & Videos
Personal and efficient service
There was a little bit of confusion at the start, with the rug being out of stock, and COVID -19 not helping but I cannot fault Zac for his service. Amazing response and honest about the status of my order, and even offered a full refund. Delivery time was incredible. Very impressive.
Good service and great rug
The outdoor rug I ordered took three months to arrive due to COVID-related transport delays. The staff were always honest about the status of the order and offered a refund. I was happy to wait. Today I received the rug - I’m happy I waited. The rug is great. Many thanks to the staff who I’m sure are finding the disruptions to business operations a real challenge. Well done and thank you.✅
Worth the wait. The rug is beautiful and so soft, exceeded my expectations. Zac responded to emails promptly with updates
Fantastic service beautiful quality rugs
Friendly supportive service. Delivered what was ordered and were extremely flexible. Communication was reliable and consistent. Very impressed with overall service and delivery
Best Quality Rug
Anyone looking for Quality this is the one stop shop. We ordered a rug I love the quality of it so much that we ordered the Runner as well. we are happy with the product so much. the team is extremely helpful. thank you so much for the wonderful products. Will be buying more..
Wonderful product & service
I have used Rugs Express before and both times, have been blown away by the quality and value of their products. Extremely prompt service and really impressed by their products and being just what is advertised!
Sadly I had a wait for my product to arrive ( welcome to COVID shopping online) but each time I contacted the company they did respond ... it finally arrived and it looks and feels fantastic
Do not purchase from this Company
Ordered and paid for a rug on 15th Sep, heard nothing since.
Emailed them on 13th October, no response.
Rang mobile no 26th Oct, said he would check the factory in the morning, haven’t received any answer.
Doubt if this is a legitimate company, no customer service and doubt that I’ll ever receive rug or refund.
Don't buy from this business
This business takes your money for stock they don't have and then ignores all your emails asking when the rug will be dispatched. Seven weeks after ordering, I still hadn't been given even an approximate date for when the rug would be back in stock. It was only when I threatened to report them to the ACCC that they refunded my money. Don't believe the positive reviews.
Had a couple of problems at first with supply because of the very difficult conditions we’re in a the moment. I was given a full refund. As soon as the rug arrived in stock...1 week after the refund...I reordered and it arrived within 2 days. Very happy with quality, design, colour and price.
No stock & doesn't refund
Rug is out of stock, implied a refund. Received NO refund. Shop elsewhere.
Doubt this company is reputable when it lies to customers and doesn't refund you when an item you've ordered is out of stock.
Avoid at all costs
Do not order from this company! I would rate 0 stars if I could.
Ordered a rug that was supposedly in stock on 17/09. After a week, I sent an email requesting an update since they claim to ship in 1-2 days, no response. Used the contact form on their website and again asked for an update, no response. I then called the number on their website and spoke to [name removed] (owner) who said he thinks it’s out of stock, but he’s checking the warehouse. This is 2 weeks past the order date, which that itself is completely unacceptable that I had to c...
I am shocked at how quick delivery was. I live in Victoria which is in lockdown. I love my new rug. Great selection of modern rugs to choose from in different sizes, patterns and colours. This has been the best service I have received from an online shop during these strange times.
Purchased a rug back in June and it has never arrived after posting a message on the page. Unable to obtain a phone number. My next step is reporting them
Order confirmed immediately and delivery should only be a few days. Great!
But, then silence. I contacted them 3 times for an update. Finally 10 days later told it’s out of stock.
2 more weeks of me chasing eventually gets a refund, nearly a whole month after initially ordering.
Waste of time. Terrible communication.
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