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Rugs Express

Rugs Express

4.2 from 94 reviews · View Statistics
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Reviews

  • Product Quality
    1.0 (4)
  • Return Claim MadeYes (1) · No (11)
  • Shipping
    1.0 (3)
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Still Waiting

published

Ordered rugs in December-appreciated the delays with Covid etc. Zac communicated in a timely manner when I emailed queries of delivery. NO STOCK! Why advertise if no stock in the country. Offered refund, but I was happy to select an alternative which Zac confirmed was in stock and did not want the $68 difference. That was February 25th stating the rugs would be despatched the following Monday. Still waiting.

Incentivised Review No
Return Claim MadeNo
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Rugs Express

published

Ordered a rug in July 2021, after many correspondences since then I was advised back in November I would receive the rug in 3 weeks time. I still have not received it and have asked for a full refund. I am still waiting on the refund. Definately not RUG EXPRESS.

Incentivised Review No
Return Claim MadeYes
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Do not purchase from this Company

published

Ordered and paid for a rug on 15th Sep, heard nothing since.
Emailed them on 13th October, no response.
Rang mobile no 26th Oct, said he would check the factory in the morning, haven’t received any answer.
Doubt if this is a legitimate company, no customer service and doubt that I’ll ever receive rug or refund.

Incentivised Review No
Return Claim MadeNo
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A Customer
A Customer
  • 22 reviews
  • 13 likes

Don't buy from this business

published

This business takes your money for stock they don't have and then ignores all your emails asking when the rug will be dispatched. Seven weeks after ordering, I still hadn't been given even an approximate date for when the rug would be back in stock. It was only when I threatened to report them to the ACCC that they refunded my money. Don't believe the positive reviews.

Product Quality
1/5
Shipping
1/5
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No stock & doesn't refund

published

Rug is out of stock, implied a refund. Received NO refund. Shop elsewhere.

Doubt this company is reputable when it lies to customers and doesn't refund you when an item you've ordered is out of stock.

Incentivised Review No
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Emma J.
Emma J.South East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Avoid at all costs

published
Product Quality
1/5
Shipping
1/5
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Fullup
FullupSouthwest, VIC
  • 3 reviews
  • 4 likes

Rugs express

published

Purchased a rug back in June and it has never arrived after posting a message on the page. Unable to obtain a phone number. My next step is reporting them

Incentivised Review No
Return Claim MadeNo
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Vee
Vee
  • 3 reviews
  • 2 likes
  • Verified

Risky

published

Order confirmed immediately and delivery should only be a few days. Great!
But, then silence. I contacted them 3 times for an update. Finally 10 days later told it’s out of stock.
2 more weeks of me chasing eventually gets a refund, nearly a whole month after initially ordering.
Waste of time. Terrible communication.

Incentivised Review No
Return Claim MadeNo
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Jim D
Jim DAdelaide
  • 2 reviews
  • 2 likes

Ordered in June still waiting

published

Ordered my rug in June, have had one response to my email but nothing since, I really just want my rug, I will wait hoping it will turn up eventually.

Incentivised Review No
Return Claim MadeNo
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AspenKat
AspenKatSydney Surrounds, NSW
  • 9 reviews
  • 4 likes
  • Verified

Does anyone actually work there?

published
Incentivised Review No
Return Claim MadeNo
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Nicole Crnalic
Nicole CrnalicGreater Melbourne (Inner), VIC

Still waiting

published

Ordered a rug over 4 weeks ago which is still listed on the website as 'Awaiting fulfilment'. I emailed them asking for an update over a week ago, still no reply

Incentivised Review No
Return Claim MadeNo
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pixie83
pixie83Gippsland, VIC
  • 4 reviews
  • 4 likes

Lengthy delays and poor product

published

Still waiting for complete order..... 6 weeks on from purchase date. Poor communication, broken promises about the expected delivery. With the rug we did receive (after a delay and having to follow up a few times), the quality was poor with many pills, loose threads, puckered material (like it had been stretched). I was first told by [name removed] that he was going to talk to the manufacturer - acknowledging the poor quality - then quickly after I was told from rugs express that this is the quality to be expected for the $800+ hand-knotted rug.

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Product Quality
1/5
Shipping
1/5
Incentivised Review No
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EGB
EGBTasmania
  • 7 reviews
  • 2 likes

Not happy.

published

I ordered rugs several weeks ago which were supposed to be in stock. I need them to protect my floor and not just for aesthetic value, so deliberately made my choice on what was supposed to be in stock. Several weeks and 3 phone calls later I am still waiting for the person to get back to me with some idea of when to expect delivery. If they don't contact me on Monday with accurate information, I will be requesting a full refund.

Incentivised Review No
Return Claim MadeNo
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Tee
TeeSydney, NSW

Never received my rug; terrible communication

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Jan E.
Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

No answers

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