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Rugs Express

Rugs Express

4.1 from 70 reviews · View Statistics



70 reviews
  • Return Claim MadeYes (0) · No (2)
  • Shipping
    1.0 (1)

Poor service and communication


I purchased a rug back in June and understand that due to covid there might be some delays. I rang them a month later to check on the status and was advised that they would check the warehouse and get back to me. They never did. I emailed them in September to again check the status, to be told they would check and get back to me. They never did. I contacted them in October to be told that they would check the backorder details and get back to me, and they also offered a refund, which I agreed to. I'm now awaiting a refund but not feeling very confident that I will get one.

Please save yourself the time, energy and frustration, and use another rug business!!

Incentivised ReviewNo
Return Claim MadeNo
  • 5 reviews

Still waiting

Incentivised ReviewNo
Return Claim MadeNo

All the good reviews made me purchase one


Still waiting for my rug been nearly 2 weeks Since I purchased it. I have contacted rugs express and still haven’t heard where my rug is or if it’s been shipped yet. Probably won’t purchase a rug off here again...

Incentivised ReviewNo
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Questions & Answers

Jan E.
Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

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