Poor service and communication
I purchased a rug back in June and understand that due to covid there might be some delays. I rang them a month later to check on the status and was advised that they would check the warehouse and get back to me. They never did. I emailed them in September to again check the status, to be told they would check and get back to me. They never did. I contacted them in October to be told that they would check the backorder details and get back to me, and they also offered a refund, which I agreed to. I'm now awaiting a refund but not feeling very confident that I will get one.
Please save yourself the time, energy and frustration, and use another rug business!!
I ordered my 2 rugs in the first week of June. I never heard anything so after the first few weeks I contacted them and they said my rugs were not in stock. They were very apologetic and offered full refund. I said I would wait the month as I was told it needs to come from India. Its now been well over a month. I have contacted the seller several times since. I think i have been pretty patient, but it is annoying when a company has had your money for almost 2 months and you still have no product and have not heard anything. I'm not very happy ...about this and sadly - I won't buy from this company again. I know there are other great reviews here so it is a shame my experience has been the way it is. I also understand the whole COVID19 has caused havoc with deliveries etc......but it would be nice to hear back when I make an enquiry.
All the good reviews made me purchase one
Still waiting for my rug been nearly 2 weeks Since I purchased it. I have contacted rugs express and still haven’t heard where my rug is or if it’s been shipped yet. Probably won’t purchase a rug off here again...
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