1 photo
Rugs Express

Rugs Express

4.1 from 72 reviews · View Statistics
See the Best Home Decor Shops in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Rugs Express? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

4.1
72 reviews
  • Product Quality
    2.3 (6)
  • Return Claim MadeYes (0) · No (12)
  • Shipping
    1.5 (4)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Good service and great rug

published

The outdoor rug I ordered took three months to arrive due to COVID-related transport delays. The staff were always honest about the status of the order and offered a refund. I was happy to wait. Today I received the rug - I’m happy I waited. The rug is great. Many thanks to the staff who I’m sure are finding the disruptions to business operations a real challenge. Well done and thank you.✅

Product Quality
Incentivised Review No
Return Claim MadeNo

So soft

published

Sadly I had a wait for my product to arrive ( welcome to COVID shopping online) but each time I contacted the company they did respond ... it finally arrived and it looks and feels fantastic

  • Thumbnail
  • Thumbnail
Product Quality
Shipping

Do not purchase from this Company

published

Ordered and paid for a rug on 15th Sep, heard nothing since.
Emailed them on 13th October, no response.
Rang mobile no 26th Oct, said he would check the factory in the morning, haven’t received any answer.
Doubt if this is a legitimate company, no customer service and doubt that I’ll ever receive rug or refund.

Incentivised Review No
Return Claim MadeNo
Home Decor Shops

Find out how Rugs Express compares to other Home Decor Shops

Know better, choose better.

Compare all
A Customer
A Customer
  • 14 reviews
  • 6 likes

Don't buy from this business

published

This business takes your money for stock they don't have and then ignores all your emails asking when the rug will be dispatched. Seven weeks after ordering, I still hadn't been given even an approximate date for when the rug would be back in stock. It was only when I threatened to report them to the ACCC that they refunded my money. Don't believe the positive reviews.

Product Quality
Shipping

No stock & doesn't refund

published

Rug is out of stock, implied a refund. Received NO refund. Shop elsewhere.

Doubt this company is reputable when it lies to customers and doesn't refund you when an item you've ordered is out of stock.

Incentivised Review No
Emma J.
Emma J.South East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Avoid at all costs

published
Product Quality
Shipping
Fullup
FullupSouthwest, VIC
  • 3 reviews
  • 4 likes

Rugs express

published

Purchased a rug back in June and it has never arrived after posting a message on the page. Unable to obtain a phone number. My next step is reporting them

Incentivised Review No
Return Claim MadeNo
Vee
Vee
  • 3 reviews
  • 2 likes
  • Verified

Risky

published

Order confirmed immediately and delivery should only be a few days. Great!
But, then silence. I contacted them 3 times for an update. Finally 10 days later told it’s out of stock.
2 more weeks of me chasing eventually gets a refund, nearly a whole month after initially ordering.
Waste of time. Terrible communication.

Incentivised Review No
Return Claim MadeNo
Jim D
Jim DAdelaide
  • 2 reviews
  • 2 likes

Ordered in June still waiting

published

Ordered my rug in June, have had one response to my email but nothing since, I really just want my rug, I will wait hoping it will turn up eventually.

Incentivised Review No
Return Claim MadeNo
Home Decor Shops

Find out how Rugs Express compares to other Home Decor Shops

Know better, choose better.

Compare all
AspenKat
AspenKatSydney Surrounds, NSW
  • 5 reviews
  • 4 likes
  • Verified

Does anyone actually work there?

published
Incentivised Review No
Return Claim MadeNo
Nicole Crnalic
Nicole CrnalicGreater Melbourne (Inner), VIC

Still waiting

published

Ordered a rug over 4 weeks ago which is still listed on the website as 'Awaiting fulfilment'. I emailed them asking for an update over a week ago, still no reply

Incentivised Review No
Return Claim MadeNo
pixie83
pixie83Gippsland, VIC
  • 4 reviews
  • 4 likes

Lengthy delays and poor product

published

Still waiting for complete order..... 6 weeks on from purchase date. Poor communication, broken promises about the expected delivery. With the rug we did receive (after a delay and having to follow up a few times), the quality was poor with many pills, loose threads, puckered material (like it had been stretched). I was first told by [name removed] that he was going to talk to the manufacturer - acknowledging the poor quality - then quickly after I was told from rugs express that this is the quality to be expected for the $800+ hand-knotted rug.

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +3Thumbnail
Product Quality
Shipping
Incentivised Review No
EGB
EGBTasmania
  • 6 reviews
  • 2 likes

Not happy.

published

I ordered rugs several weeks ago which were supposed to be in stock. I need them to protect my floor and not just for aesthetic value, so deliberately made my choice on what was supposed to be in stock. Several weeks and 3 phone calls later I am still waiting for the person to get back to me with some idea of when to expect delivery. If they don't contact me on Monday with accurate information, I will be requesting a full refund.

Incentivised Review No
Return Claim MadeNo
Tee
TeeSydney, NSW

Never received my rug; terrible communication

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Kathy D
Kathy DNorthern Region, NSW
  • 10 reviews
  • 3 likes

Beautiful rug

published

We love our new rug - the quality, colour, style. And the price.
There was a longer delivery time than we had hoped but Zac upgraded the rug to make up for the delay and we will happily shop at Rugs Express again.

Home Decor Shops

Find out how Rugs Express compares to other Home Decor Shops

Know better, choose better.

Compare all

Questions & Answers

Jan E.
Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

No answers

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.