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Rugs Express

Rugs Express

4.1 from 72 reviews · View Statistics
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Reviews

4.1
72 reviews
  • Product Quality
    5.0 (2)
  • Return Claim MadeYes (0) · No (5)
  • Shipping
    1.7 (3)
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Reviewer Photos & Videos

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Mike H
Mike H
  • 3 reviews
  • 4 likes

Expect disappointment and delay

published

First it was in stock. Then it wasn't, but it was coming. Then it was delayed from Turkey. Then it was here and about to be dispatched. Then there was a delay with logistics. It will certainly be more than than a month later than promised, and I expect more excuses to come. Just tell people the truth about delivery. Then they can choose.

Shipping
Incentivised Review No
Return Claim MadeNo

Good service and great rug

published

The outdoor rug I ordered took three months to arrive due to COVID-related transport delays. The staff were always honest about the status of the order and offered a refund. I was happy to wait. Today I received the rug - I’m happy I waited. The rug is great. Many thanks to the staff who I’m sure are finding the disruptions to business operations a real challenge. Well done and thank you.✅

Product Quality
Incentivised Review No
Return Claim MadeNo

So soft

published

Sadly I had a wait for my product to arrive ( welcome to COVID shopping online) but each time I contacted the company they did respond ... it finally arrived and it looks and feels fantastic

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Product Quality
Shipping
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Poor service and communication

published

I purchased a rug back in June and understand that due to covid there might be some delays. I rang them a month later to check on the status and was advised that they would check the warehouse and get back to me. They never did. I emailed them in September to again check the status, to be told they would check and get back to me. They never did. I contacted them in October to be told that they would check the backorder details and get back to me, and they also offered a refund, which I agreed to. I'm now awaiting a refund but not feeling very confident that I will get one.

Please save yourself the time, energy and frustration, and use another rug business!!

Incentivised Review No
Return Claim MadeNo
Sally
Sally
  • 5 reviews
  • 6 likes

Still waiting

published
Incentivised Review No
Return Claim MadeNo

All the good reviews made me purchase one

published

Still waiting for my rug been nearly 2 weeks Since I purchased it. I have contacted rugs express and still haven’t heard where my rug is or if it’s been shipped yet. Probably won’t purchase a rug off here again...

Shipping
Incentivised Review No
Kathy D
Kathy DNorthern Region, NSW
  • 10 reviews
  • 3 likes

Beautiful rug

published

We love our new rug - the quality, colour, style. And the price.
There was a longer delivery time than we had hoped but Zac upgraded the rug to make up for the delay and we will happily shop at Rugs Express again.

Love my RUG!

published

It was a very smooth process ordering and receiving my rug. The rug was delivered according to the timeframe given by the owner and the rug itself is excellent! What I loved most was that I was able to speak to the owner whenever I needed anything concerning the delivery and despatch. I would buy from this website again, very good internet shopping experience for someone who hardly shops online.

Questions & Answers

Jan E.
Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

No answers

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