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Rugs Express

Rugs Express

4.1 from 73 reviews · View Statistics
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Reviews

3.9
47 reviews
  • Product Quality
    5.0 (2)
  • Return Claim MadeYes · No (5)
  • Shipping
    2.0 (2)
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Reviewer Photos & Videos

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Mike H
Mike H
  • 3 reviews
  • 4 likes

Expect disappointment and delay

published

First it was in stock. Then it wasn't, but it was coming. Then it was delayed from Turkey. Then it was here and about to be dispatched. Then there was a delay with logistics. It will certainly be more than than a month later than promised, and I expect more excuses to come. Just tell people the truth about delivery. Then they can choose.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo

Good service and great rug

published

The outdoor rug I ordered took three months to arrive due to COVID-related transport delays. The staff were always honest about the status of the order and offered a refund. I was happy to wait. Today I received the rug - I’m happy I waited. The rug is great. Many thanks to the staff who I’m sure are finding the disruptions to business operations a real challenge. Well done and thank you.✅

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo

So soft

published

Sadly I had a wait for my product to arrive ( welcome to COVID shopping online) but each time I contacted the company they did respond ... it finally arrived and it looks and feels fantastic

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Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo

Poor service and communication

published

I purchased a rug back in June and understand that due to covid there might be some delays. I rang them a month later to check on the status and was advised that they would check the warehouse and get back to me. They never did. I emailed them in September to again check the status, to be told they would check and get back to me. They never did. I contacted them in October to be told that they would check the backorder details and get back to me, and they also offered a refund, which I agreed to. I'm now awaiting a refund but not feeling very confident that I will get one.

Please save yourself the time, energy and frustration, and use another rug business!!

Incentivised Review No
Return Claim MadeNo
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Sally
Sally
  • 5 reviews
  • 6 likes

Still waiting

published
Incentivised Review No
Return Claim MadeNo

Questions & Answers

Jan E.
Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

No answers

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