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Rugs Express

Rugs Express

4.2 from 79 reviews · View Statistics
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Reviews

4.2
79 reviews
  • Product Quality
    4.6 (45)
  • Return Claim MadeYes (0) · No (48)
  • Shipping
    4.5 (39)
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Reviewer Photos & Videos

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CLO
CLOMurray Region, NSW
  • 2 reviews

Excellent Service

published

I love how the customised 10m runner fits my long hallway. The colour is a bit lighter than advertised but blends in nicely with my wall and floor. Zac was easy to reach and very helpful in getting a perfect runner that suits.

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Product Quality
4/5
Shipping
5/5
Incentivised Review No
Karen
KarenPerth, WA
  • 2 reviews

Love my new rug

published

I love my new rug. It was a great price and I had great customer service. Thank you. I totally recommend this company

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Kaz
KazGreater Melbourne (Outer), VIC

Amazing Service

published

Love my new rug, exactly what I wanted and as described. Rugs Express have amazing customer service, special thank you to Zac. Would highly recommend

Product Quality
5/5
Shipping
4/5
Michele
MicheleGreater Melbourne (Outer), VIC
  • 2 reviews

Outstanding - Brilliant product and superb service - faultless

published
Product Quality
5/5
Shipping
5/5
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Highly recommend!

published

Love my new rug!! Customer service was outstanding! Very friendly, great communication and fast responses. Delivery was also very quick! Thankyou!!

Product Quality
5/5
Shipping
5/5
Annh
AnnhSydney Surrounds, NSW
  • 3 reviews
  • Verified

Quality unsurpassed

published

Zac and his family business are the penultimate in rug supply anywhere in Australia.. I have just received my 3 Rd rug very seamlessly and promptly and once again delighted with the choice .. the beautiful traditional design rich colours and tight weave.. so affordable and brilliantly sourced from all over the Middle East .. where rug making artisans have practiced their craft for Millenia.. I thoroughly recommend Zacs rugs and carpets.. they have delivered beauty and wearability and all with courteous staff! Thank you Zac! I’ll be back! Ann Hamilton

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Mina
MinaGreater Melbourne (Metropolitan), VIC

Perfect rug , perfect service !

published

I cannot thank Zac enough for helping me order my rug over the phone when I called with a million questions , I have never in my life had someone who went out of his way to help whilst I decided on size .The colour and design is exactly as it was on the website , dispatch and delivery came as he promised ! Cannot recommend Rugs Express enough . This is a business where you get calls not just emails. Thank you ! Will def recommend you to everyone

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Product Quality
5/5
Shipping
5/5

Love it

published

I purchased a runner for my kitchen. I love it and it brightens the area up enormously. It also arrived in a timely manner, very happy.

Incentivised Review No

Great value

published

Bought 2 lovely reg & black rugs. They look great & compliment our rather large lounge room. The service provided by Rugs Express was outstanding & the rugs were delivered within the week all nicely wrapped, clearly labeled & secure. Thinking of ordering others for another, smaller room. Highly recommend.

Product Quality
4/5
Return Claim MadeNo
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Completes our living room.

published

Very happy with the total look, compliments our living room. Great price for the size and quality of the rug. Delivery was quick too.

Product Quality
4/5
Shipping
5/5
Frustrated
FrustratedNorth Queensland, QLD
  • 2 reviews
  • 4 likes

Turned my patio into a tropical oasis

published

Outdoor rug with tropical images and colour is a great size and plush under feet. Looks even better than as advertised. Am already saving for my next purchase!

Product Quality
5/5
Shipping
5/5
Jill
Jill
  • 2 reviews

I love my new rug

published

I love the colour and the style of my new rug, the colour is exactly as pictured. Also a Quick delivery.

Product Quality
5/5
Shipping
5/5
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Kay S.
Kay S.Greater Melbourne (Outer), VIC
  • 2 reviews

Beautiful rug and great quality

published

This rug is so soft and wonderful under your feet, quality is A+ thank you very much will definitely purchase more

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Product Quality
5/5
Shipping
5/5
Jenny Lakes Entrance
Jenny Lakes EntranceGippsland, VIC

Exactly as Advertised

published

The rug I received was exactly what I had ordered. I think the rug may have been shipped into Australia from overseas which took time due to Covid restrictions, however Zac was very helpful, patient and accommodating when I called him twice for updates. My rug was delivered rolled up in a plastic covering for protection directly to my front door, and looks beautiful in my guest room.

Product Quality
5/5
Shipping
3/5
Janice
JaniceSouth East Queensland, QLD

COVID vs the hall runner

published

My beautiful floor rug arrived really quickly and was even better in person! However due to no fault of their own. the hall runner was delayed quite some time. However Zach kept the communication lines open and the option to choose another or a refund. We chose to wait it out and are thrilled we did. They sure do add something to our living space.

Product Quality
5/5
Shipping
4/5
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Questions & Answers

Jan E.
Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

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