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Love my new rug, exactly what I wanted and as described. Rugs Express have amazing customer service, special thank you to Zac. Would highly recommend
Outstanding - Brilliant product and superb service - faultless
Back in August 2021 I ordered and paid for a rug online. Within 20 minutes of placing my order, Zac phoned me to advise the rug wasn't in stock and due to COVID wasn't sure when it would be. He was absolutely fantastic in spending a lot of time with me to discuss other rugs that might suit. In fact, I believe the rug he suggested (and I chose) is better than what I had originally ordered. Delivery was very good (especially during COVID/lockdown in Melbourne and parts of Sydney).
There was a price variation choosing the other rug, plus Zac w...
Love my new rug!! Customer service was outstanding! Very friendly, great communication and fast responses. Delivery was also very quick! Thankyou!!
Zac and his family business are the penultimate in rug supply anywhere in Australia.. I have just received my 3 Rd rug very seamlessly and promptly and once again delighted with the choice .. the beautiful traditional design rich colours and tight weave.. so affordable and brilliantly sourced from all over the Middle East .. where rug making artisans have practiced their craft for Millenia.. I thoroughly recommend Zacs rugs and carpets.. they have delivered beauty and wearability and all with courteous staff! Thank you Zac! I’ll be back! Ann Hamilton
Perfect rug , perfect service !
I cannot thank Zac enough for helping me order my rug over the phone when I called with a million questions , I have never in my life had someone who went out of his way to help whilst I decided on size .The colour and design is exactly as it was on the website , dispatch and delivery came as he promised ! Cannot recommend Rugs Express enough . This is a business where you get calls not just emails. Thank you ! Will def recommend you to everyone
Expect disappointment and delay
First it was in stock. Then it wasn't, but it was coming. Then it was delayed from Turkey. Then it was here and about to be dispatched. Then there was a delay with logistics. It will certainly be more than than a month later than promised, and I expect more excuses to come. Just tell people the truth about delivery. Then they can choose.
Bought 2 lovely reg & black rugs. They look great & compliment our rather large lounge room. The service provided by Rugs Express was outstanding & the rugs were delivered within the week all nicely wrapped, clearly labeled & secure. Thinking of ordering others for another, smaller room. Highly recommend.
The reviewer stated that an incentive was offered for this review
Completes our living room.
Very happy with the total look, compliments our living room. Great price for the size and quality of the rug. Delivery was quick too.
Turned my patio into a tropical oasis
Outdoor rug with tropical images and colour is a great size and plush under feet. Looks even better than as advertised. Am already saving for my next purchase!
I love my new rug
I love the colour and the style of my new rug, the colour is exactly as pictured. Also a Quick delivery.
Beautiful rug and great quality
This rug is so soft and wonderful under your feet, quality is A+ thank you very much will definitely purchase more
Exactly as Advertised
The rug I received was exactly what I had ordered. I think the rug may have been shipped into Australia from overseas which took time due to Covid restrictions, however Zac was very helpful, patient and accommodating when I called him twice for updates. My rug was delivered rolled up in a plastic covering for protection directly to my front door, and looks beautiful in my guest room.
COVID vs the hall runner
My beautiful floor rug arrived really quickly and was even better in person! However due to no fault of their own. the hall runner was delayed quite some time. However Zach kept the communication lines open and the option to choose another or a refund. We chose to wait it out and are thrilled we did. They sure do add something to our living space.
Exactly as the photo online
We have just received our hall runner and it’s just what we wanted , the colour is exactly as was in the photo , 5 metres long which is hard to find so all in all very happy would definitely purchase from rugs express again .
Absolutely love my RUGS I purchased!!
Hands up the best quality I have ever encountered with rugs.
These rugs are so beautiful in my house, they are soft and so luxurious that you could sleep on them.
I was always kept updated with the status of my order even through the tough times of covid and waiting periods.
The customer service was very informative and outstanding.
I will definitely be purchasing more rugs from this company 100% so if you need a rug you check them out as you won’t be disappointed.
Very highly recommended.
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