Reviewer Photos & Videos
Do not purchase from this Company
Ordered and paid for a rug on 15th Sep, heard nothing since.
Emailed them on 13th October, no response.
Rang mobile no 26th Oct, said he would check the factory in the morning, haven’t received any answer.
Doubt if this is a legitimate company, no customer service and doubt that I’ll ever receive rug or refund.
Don't buy from this business
This business takes your money for stock they don't have and then ignores all your emails asking when the rug will be dispatched. Seven weeks after ordering, I still hadn't been given even an approximate date for when the rug would be back in stock. It was only when I threatened to report them to the ACCC that they refunded my money. Don't believe the positive reviews.
Had a couple of problems at first with supply because of the very difficult conditions we’re in a the moment. I was given a full refund. As soon as the rug arrived in stock...1 week after the refund...I reordered and it arrived within 2 days. Very happy with quality, design, colour and price.
Avoid at all costs
Do not order from this company! I would rate 0 stars if I could.
Ordered a rug that was supposedly in stock on 17/09. After a week, I sent an email requesting an update since they claim to ship in 1-2 days, no response. Used the contact form on their website and again asked for an update, no response. I then called the number on their website and spoke to [name removed] (owner) who said he thinks it’s out of stock, but he’s checking the warehouse. This is 2 weeks past the order date, which that itself is completely unacceptable that I had to c...
I am shocked at how quick delivery was. I live in Victoria which is in lockdown. I love my new rug. Great selection of modern rugs to choose from in different sizes, patterns and colours. This has been the best service I have received from an online shop during these strange times.
Purchased a rug back in June and it has never arrived after posting a message on the page. Unable to obtain a phone number. My next step is reporting them
Order confirmed immediately and delivery should only be a few days. Great!
But, then silence. I contacted them 3 times for an update. Finally 10 days later told it’s out of stock.
2 more weeks of me chasing eventually gets a refund, nearly a whole month after initially ordering.
Waste of time. Terrible communication.
Placed an order at the end of August and the rug was delivered within the working week.
Top quality product, would definitely buy again when I redesigning my bedroom.
Ordered in June still waiting
Ordered my rug in June, have had one response to my email but nothing since, I really just want my rug, I will wait hoping it will turn up eventually.
Does anyone actually work there?
Ordered 3 rugs a month ago. My account listed them as 'Awaiting fulfillment' for two weeks with no update on where they were in the process. I contacted Rugs Express to be told they will check with the warehouse. Another week goes by and still no update from the website, by email, or from customer support on what is happening.
I ask for a full refund and received a reply back quickly asking me If I had received their email. I forward the only email I have received and they replied with agreement of a refund. Its been almost a week and still no ...
Exactly what I ordered
The rug we received is exactly what I ordered and seen on the website. Thankyou for the quick delivery even through these hard times of covid. The quality and colour is sensational and we will re-order again from Rugs Express without hesitation. Thankyou for Rugs Express for our amazing rug. It's great to see an Australian owned company delivering on their promises espcially for an oldie like me. Thankyou again.
Ordered a rug over 4 weeks ago which is still listed on the website as 'Awaiting fulfilment'. I emailed them asking for an update over a week ago, still no reply
Perfect rug and runner
Thankyou Rugs Express for my matching rug and runner. Thankyou for your help in choosing the perfect pair. I am so happy and the wife is too. The colours are great and exactly what’s shown on your site. The sizing is also great and without your customer service and guidance I’m sure I would have chosen the wrong size. Cheers.
Awesome rug, very high quality and looks so good. Refreshingly fast delivery and superb communication, never had second thoughts when buying with rugs express as its a trusted business.
Overall im extremely satisfied and money well spent.
Just received my awesome floor runner. Fits just right in my home. Thanks again Rugs Express. I will be sure to buy off you again after the renos have finished. Thanks
I ordered rugs several weeks ago which were supposed to be in stock. I need them to protect my floor and not just for aesthetic value, so deliberately made my choice on what was supposed to be in stock. Several weeks and 3 phone calls later I am still waiting for the person to get back to me with some idea of when to expect delivery. If they don't contact me on Monday with accurate information, I will be requesting a full refund.
Never received my rug; terrible communication
I bought a rug that their website stated was in stock, and would be sent within 2 days. After waiting 1 week, I emailed them and they said they would follow the order up. After not hearing from them for an additional week, I contacted them again. They confirmed the rug was in stock at the warehouse, and would be sent “soon.” After 4 weeks, I had not received my rug, and had zero communication from the company. I had to contact them, again, and they made several excuses. They then advised the rug wasn’t actually in stock, and it would be at leas...t another 3 weeks away. While I appreciate COVID has affected the delivery times and stock levels of some companies, their website made zero mention of being affected, and erroneously stated their stock was ready for dispatch. The fact I had to continually follow up the status of my order with this company, when they knew their stock was sold out and unavailable for 2 months (and should have communicated this), is unacceptable. They have promptly issued a refund, but if you actually want to receive a rug - beware!
Beautiful rug. Good friendly service!
It took so long for me to decide which rug to purchase. When I finally did I wasn’t disappointed. Delivery took about a week which is understandable with everything going on with COVID. The rug is exactly what was online, colours and design was perfect. I had to call them once to check on the size and they were so helpful and knowledgeable.
Very happy with purchase
The rug that I ordered was exactly what I wanted. The quality is fabulous. I had to call them a couple of times to ask for their recommendation on what size to get as I was unsure and their customer service was amazing and very helpful on all occasions. Delivery was also quick. I’m very happy and will purchase off them again!!
Great Rugs from Rugs Express
I've ordered a few rugs from Zac at Rugs Express for our house and each one has been a great fit. Well priced, good quality and delivered on time. If in doubt about what you need, talk to Zac. He gives great recommendations and their website is very helpful too.
Great service and quick delivery
I ordered a rug last Friday. I accidentally chose the wrong size. I Called phone number provided on the website and they were very quick in changing my order to the correct size that I needed. He was so knowledgeable and understanding and overall friendly. Great customer service and even better I received my rug Tuesday and is exactly what I wanted. Such fast delivery. I’m definitely going to tell my friends to buy off this site.
Great Service Great Product
Have just received my 4th rug from Rugs Express. Super quick delivery. Excellent service Rug is amazing. Great quality. Will buy from again. Absolute pleasure to deal with. Highly recommended.
The original rug I ordered has run out and Zac contacted me to offer alternative rug design with almost exactly what I want for color combination and style.
I was so amazed when I saw it. The rug is prettier than in the photo!
It sits perfectly on our living area!
Quality wise and affordability definitely rugs express has it!
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