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Rugs Express

Rugs Express

4.2 from 94 reviews · View Statistics
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Reviews

  • Product Quality
    4.9 (47)
  • Return Claim MadeYes (0) · No (43)
  • Shipping
    4.9 (43)
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Anne
AnneSouth East Queensland, QLD

Simply stunning

published

Very happy with our purchase. Purchased a hall runner and 2 large rugs, they look stunning, will definitely use rugs express for any future needs, the customer service was exceptional

Product Quality
5/5
Shipping
5/5
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JOHN EYMAEL
JOHN EYMAELSydney, NSW
  • 4 reviews
  • 2 likes

Awesome products

published

I purchased 2 x indoor/outdoor hall runners for my country AirBNB as guests walk lots of dirt and grime inside.
Very nice product, arrived in a few weeks with FREE POST and are already doing a beaut job and looking great ! Thanks Peter

Product Quality
5/5
Shipping
5/5
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Customer service, quality of carpet - AMAZING

published

Rugs express has exceptional customer service. From constantly updating me on a delayed order due to unforeseen circumstances- to swiftly changing my order so that I don’t have to wait a long time. Their service is fantastic . On top of the service , their rug quality and design is perfection! I am obsessed with how it changed my whole living room! Thankyou Zac!

Incentivised Review No
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Chris K
Chris KSydney, NSW

Quality rug

published

I ordered my rug and received it within days. Extremely fast service. I am so happy with my rug, the quality is just amazing. This is the second rug I have purchased from this company and extremely happy with the quality of the rugs as well as the service from this company..

I will always buy rugs from here as I know have confidence that the quality will last in heavy walk areas.. thank you to the team.. I love love love my rug..

Product Quality
5/5
Shipping
5/5
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Excellent customer service, beautiful rug

published

We had some difficulties with the courier being unable to deliver to our area, Zac provided constant updates and promptly arranged the shipping with an alternative courier at his own cost. The rug was a good price and is great quality. Very happy with the rug and the service we've received from Zac

Product Quality
5/5
Shipping
5/5
Incentivised Review No
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Chloe B.
Chloe B.Richmond-Tweed, NSW

Excellent communication

published

I bought a round rug and it was dispatched 3 days later! There was a bit of a delay with the couriers due to the floods. I contacted Rugs Express and they quickly chased it up for me! Excellent communication and very happy with my purchase. Thankyou!

Product Quality
5/5
Shipping
5/5
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Dorelle
DorelleSouth East Queensland, QLD

Great service

published

My rug looks fantastic. I couldn’t get the original one I wanted but gave me a lot of options. Very helpful

Product Quality
5/5
Shipping
5/5
Incentivised Review No
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Peter and Linda
Peter and LindaDarling Downs, QLD
  • 2 reviews
  • 2 likes

Simply Beautiful

published

It took me a little while to choose on line, going from website to website. Rugs Express had the largest range. Once I decided on the colour and style, it was so easy. I couldn't believe how quickly it arrived! I unpacked it as fast as I could, and OMG, it ads the drama to our bedroom I was looking for and my beautiful black cat just wants to sleep on it all day. I still have 4 more rugs to purchase, and I can't recommend Rugs Express enough.

Product Quality
5/5
Shipping
5/5
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Brilliant!

published
Incentivised Review No
Return Claim MadeNo
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Julie G.
Julie G.Illawarra, NSW

Great customer service!

published

Excellent customer service and so happy with my rug and runner. Great colour and quality. Will definitely recommend to family and friends.

Product Quality
5/5
Shipping
5/5
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CLO
CLOMurray Region, NSW
  • 2 reviews

Excellent Service

published

I love how the customised 10m runner fits my long hallway. The colour is a bit lighter than advertised but blends in nicely with my wall and floor. Zac was easy to reach and very helpful in getting a perfect runner that suits.

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Product Quality
4/5
Shipping
5/5
Incentivised Review No
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Karen
KarenPerth, WA
  • 2 reviews

Love my new rug

published

I love my new rug. It was a great price and I had great customer service. Thank you. I totally recommend this company

Product Quality
5/5
Shipping
3/5
Incentivised Review No
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Kaz
KazGreater Melbourne (Outer), VIC

Amazing Service

published

Love my new rug, exactly what I wanted and as described. Rugs Express have amazing customer service, special thank you to Zac. Would highly recommend

Product Quality
5/5
Shipping
4/5
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Michele
MicheleGreater Melbourne (Outer), VIC
  • 2 reviews

Outstanding - Brilliant product and superb service - faultless

published
Product Quality
5/5
Shipping
5/5
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Highly recommend!

published

Love my new rug!! Customer service was outstanding! Very friendly, great communication and fast responses. Delivery was also very quick! Thankyou!!

Product Quality
5/5
Shipping
5/5
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Questions & Answers

Jan E.
Jan E.asked

I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?

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