Reviewer Photos & Videos
Very happy with our purchase. Purchased a hall runner and 2 large rugs, they look stunning, will definitely use rugs express for any future needs, the customer service was exceptional
I purchased 2 x indoor/outdoor hall runners for my country AirBNB as guests walk lots of dirt and grime inside.
Very nice product, arrived in a few weeks with FREE POST and are already doing a beaut job and looking great ! Thanks Peter
Customer service, quality of carpet - AMAZING
Rugs express has exceptional customer service. From constantly updating me on a delayed order due to unforeseen circumstances- to swiftly changing my order so that I don’t have to wait a long time. Their service is fantastic . On top of the service , their rug quality and design is perfection! I am obsessed with how it changed my whole living room! Thankyou Zac!
I ordered my rug and received it within days. Extremely fast service. I am so happy with my rug, the quality is just amazing. This is the second rug I have purchased from this company and extremely happy with the quality of the rugs as well as the service from this company..
I will always buy rugs from here as I know have confidence that the quality will last in heavy walk areas.. thank you to the team.. I love love love my rug..
Excellent customer service, beautiful rug
We had some difficulties with the courier being unable to deliver to our area, Zac provided constant updates and promptly arranged the shipping with an alternative courier at his own cost. The rug was a good price and is great quality. Very happy with the rug and the service we've received from Zac
I bought a round rug and it was dispatched 3 days later! There was a bit of a delay with the couriers due to the floods. I contacted Rugs Express and they quickly chased it up for me! Excellent communication and very happy with my purchase. Thankyou!
My rug looks fantastic. I couldn’t get the original one I wanted but gave me a lot of options. Very helpful
It took me a little while to choose on line, going from website to website. Rugs Express had the largest range. Once I decided on the colour and style, it was so easy. I couldn't believe how quickly it arrived! I unpacked it as fast as I could, and OMG, it ads the drama to our bedroom I was looking for and my beautiful black cat just wants to sleep on it all day. I still have 4 more rugs to purchase, and I can't recommend Rugs Express enough.
Google requests I use 20 words at a minimum and be factual and objective. So here goes. It all started late one night when a completely irrelevant thought popped into my mind. It was probably around 11pm, my children were asleep, my husband was trying to sleep and my brain had long left my body...but what it did leave behind was the urge to spend money on items our home doesn't actually need. Fast forward to hours of pointless online shopping, where I truly believed I would never find what I was looking for. I mean. I've never used Tinder, but ...I imagine it was a similar experience to scrolling aimlessly through hundreds of faces you'd never allow in your home... except in this case it was rugs (although I suppose in some Tinder cases it would also be rugs). That's inappropriate, but so is looking for rugs at 11pm. Hours passed by, and there it was... round in all its glory. My husbands balding head, that is. He told me to go to sleep and that pressure lead me to purchasing another glorious round thing...a rug, in fact. A glorious round rug. So basically, I am happy with my purchase and my husband is happy with my rug...and I don't mean that metaphorically, or do I?
Great customer service!
Excellent customer service and so happy with my rug and runner. Great colour and quality. Will definitely recommend to family and friends.
I love how the customised 10m runner fits my long hallway. The colour is a bit lighter than advertised but blends in nicely with my wall and floor. Zac was easy to reach and very helpful in getting a perfect runner that suits.
Love my new rug
I love my new rug. It was a great price and I had great customer service. Thank you. I totally recommend this company
Love my new rug, exactly what I wanted and as described. Rugs Express have amazing customer service, special thank you to Zac. Would highly recommend
Outstanding - Brilliant product and superb service - faultless
Back in August 2021 I ordered and paid for a rug online. Within 20 minutes of placing my order, Zac phoned me to advise the rug wasn't in stock and due to COVID wasn't sure when it would be. He was absolutely fantastic in spending a lot of time with me to discuss other rugs that might suit. In fact, I believe the rug he suggested (and I chose) is better than what I had originally ordered. Delivery was very good (especially during COVID/lockdown in Melbourne and parts of Sydney).
There was a price variation choosing the other rug, plus Zac w...
Love my new rug!! Customer service was outstanding! Very friendly, great communication and fast responses. Delivery was also very quick! Thankyou!!
Questions & Answers
I would like to know if I ordered a rug and it was the wrong size or not what I thought it would look like what happens?
Get an answer from our members
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.